Customer Service & Support Jobs in Singapore, Singapore (Now Hiring) — 1,501 open — Page 60

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Provide fast, friendly, and efficient service to Guests.
• Acknowledge, greet customers and converse with Guests who approach the Cashier area of the restaurant.
• Process cash, comp, coupon, or credit card transactions.
• Handle all cash transactions by accepting money, comps, coupons, and credit cards and calculating the change accurately.
• Ensure that charges are correct, and that the Guests signature is legible.
• Enter particulars of sales and payment into the POS system.
• Account for Guest checks as either used or unused.
• Complete required paperwork when handling comps, coupons and room charges.
• Pre-number all Guest checks in a continuous sequence. The numbers of the Guest checks should be recorded in a control book subject to audit whenever necessary. All unused checks returned should also be recorded.
• Group all cash and credit card checks for the shift and hand them to management at the end of the shift.
• Prepare proper accounting for both the daily cash receipts and cash float.
• Prepare daily cash remittance report.
• Ensure the daily collections received are placed inside remittance envelope and put into Drop-safe with witness.
• Be responsible for all missing checks and the cash balance of the cash register assigned, according to Hotel policies. Handle all overages in accordance to Cashier Variance Procedures.
• Maintain count and balance of bank float at the beginning and end of each shift.
• Record all matters in the logbook and refer to the logbook at the beginning of shift.
• Emphasize good personal behavior as per guidelines laid down in the Team Member Handbook and promote the spirit of teamwork.
• Maintain personal grooming as per propertys procedures.
• Meet the attendance guidelines of the job and adhere to regulatory, Departmental and Company policies.
• Communicate any potential guest issues / complaints to the MOD.
• Clean and always maintain physical work area and perform sidework duties as per the SOP.
• Be able to handle multiple duties at once.
• Involved in training program.
• Maintain high grooming standard following Marina Bay Sands guidelines.
• Attend line-ups with other staff and review all information pertinent to the days business.

Job Requirements

Education & Certification
• Minimum Secondary school education with O Level passes; Diploma in any field is an advantage.

Experience
• Minimum 1 year in a guest service / guest contact role, preferably in a hospitality organization

Other Prerequisites
• Possess food hygiene and safety certification.
• Able to work on rotating shifts, weekends & public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.