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We are looking for a technical customer support specialist to come lead our support team at Hercules. Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get …
Skills: Technical Customer Support, Stripe, AI Automation, Communication, Knowledge Base Management
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Lead the support team by resolving tier 1, 2, and 3 tickets and maintaining knowledge bases. Build AI automations to scale output and summarize customer feedback for the company.
Requires previous support experience, extensive knowledge of Stripe, and excellent communication skills. Ability to handle 100-150 tickets daily with AI assistance is essential.
We are looking for a technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:
- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:
- has coded before (or vibe coded)
- has successfully built AI automations before
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
Healthcare, vision, and dental
User whatever AI productivity tools you’d like
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
$100k-$250k + equity (depends on seniority, equity, and location)
There are currently 2,171 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Equinox, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 435 of the 2171 open customer service & support positions offer remote or hybrid work (135 remote, 300 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
