Human Capital Management (HCM) Onboarding Specialist
San Antonio, Texas, United States · On-site
Mid level
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Human Capital Management (HCM) Onboarding Specialist
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Full-time
high school, associate degree
Posted 6d ago
~40 hrs/week
Responsibilities
The Onboarding Specialist will manage the end-to-end candidate onboarding process, ensuring compliance with legal requirements and company policies. They are responsible for processing I-9 forms, maintaining onboarding workflows, and providing support to new hires throughout their transition.
Requirements
Candidates must have at least 3 years of experience in business management, customer service, or human resources. Proficiency in Microsoft Office, HRIS software, and strong communication skills are required for this role.
Full job description
It's a great feeling to work for a company that does so much good for others around the world!
This is a 100% onsite position. Remote or Hybrid arrangements will not be considered.
Academic Req: High School Diploma or Equivalent. Preferred: Associate’s degree in Human Resources, Business administration, Accounting, or a related field.
Work experience: 3 years’ experience in business management; customer service or Human Resources experience required.
Critical Action Items & Measurable Deliverables:
· Oversee the design, implementation, and execution of onboarding workflows, to ensure alignment with company policies and compliance requirements.
· Ensure all onboarding activities comply with legal and regulatory requirements, including employment eligibility verification and data security standards.
· Monitor new hire progress, address issues promptly, and gather feedback to improve onboarding materials, timelines, and training content.
· Manage end-to-end candidate onboarding process to provide a smooth, efficient and positive experience.
· Support new hires in completing all onboarding tasks accurately and within required timeframes.
· Communicate with new hires via phone and email to provide guidance, answer questions, and resolve outstanding onboarding issues.
· Prepare and distribute daily reports summarizing the onboarding status of all new hires by close of business.
· Process I-9 forms and complete E-Verify cases for new hires within the required three-business-day timeframe.
· Upload finalized I-9 and E-Verify documentation to each new hire’s Workday profile.
· Address company ID badge issues promptly for both new and existing employees.
· Ensures new hire email accounts are created using Active Directory Manager.
· Complete assigned customer support tickets with accurate documentation and timely resolution.
· Process invoices promptly and in accordance with company policies and procedures.
Requirements:
1. Proficient in the use of Microsoft Office Applications.
2. Proficiency in HRIS and onboarding software.
3. Work with minimal supervision.
4. Ability to communicate effectively both verbal and written.
5. Strong customer service focus and commitment.
6. Able to work under pressure with strict deadlines.
7. Team player with strong communication and organizational skills.
8. Ability to handle high volume of customer tickets daily while maintaining a positive attitude.
9. Ability to multi-task in a high-volume setting.
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LI-Human Resources#LI-Associate#LI-Full-time
Related keywords
Human Capital ManagementOnboardingHRISWorkdayComplianceI-9E-VerifyActive DirectoryCustomer SupportData SecurityBusiness ManagementMicrosoft OfficeEmployment EligibilityReportingInvoicingAdministrative
FirstDay Foundation is a charitable foundation created to provide philanthropic grants, management and governance services to nonprofit organizations doing good work in local communities and across the globe.
Our goal is to elevate and enhance the work nonprofits are doing to serve children, families and communities in need. Making good, greater.
Offices: 1506 Bexar Crossing St, San Antonio, Texas 78232, US
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,499 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
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