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Full-time
high school, associate degree, bachelor degree
Healthcare Insurance, Disability Insurance, Life Insurance, 401(k) Retirement Plan, Employer Matching, Free Movies
Posted 33d ago
~40 hrs/week
Responsibilities
Ensure a positive guest experience by managing service recovery and maintaining high productivity and quality standards. Oversee team members through coaching and training while monitoring financial operations and regulatory compliance.
Requirements
Requires a high school diploma and at least one year of management experience in a theater, restaurant, or similar entertainment operation. Candidates must be flexible with scheduling and possess strong communication and leadership skills.
Full job description
Job DetailsJob Location: Palladium IMAX 1007 - San Antonio, TX 78257Position Type: Full TimeEducation Level: High SchoolJob Category: ManagementDo you like providing exception service to make someone’s day? Do you like to develop people and work on a team? Do you feel the Force calling you? Then we have the right position for you!
Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at one of our Cibolo or New Braunfels locations.
What would I be doing in this position?
Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. (Our guests love feeling special!) Maintain efficiency and productivity while keeping product quality and service consistently high. (Easy stuff.) Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility. Efficiently manage team members to maximize service levels while minimizing labor costs. Ensure implementation of safety standards and monitor for compliance. (Safety is our top priority!) Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business. Prepare and submit required reports, invoices, and other deliverables in a timely manner. (Can’t forget the paperwork…) Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations. Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management. Oversee team members and provide guidance while monitoring their respective departments. (You get to play coach.) Work with senior management for continual development and training. Other duties as assigned. (Always be prepared!)
QualificationsWhat education or experience do I need to have to qualify?
High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age Associates’ or Bachelor’s degree preferred or equivalent experience At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success
What skills, abilities, and knowledge do I need to be successful in this position?
Flexibility with scheduling – ability to work holidays, nights, and weekends Great can-do attitude and willingness to roll up your sleeves with the rest of the team Awesome communication skills and ability to positively interact with our guests and team members Ability to work in and collaborate with the theater team Ability to juggle multiple projects and tasks simultaneously Cool motivation skills, with a desire to develop and challenge team members Amazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great manager Dependable with attendance – your team and our guests need you!
Why Santikos?
We have a super-fun working environment! We offer flexible work schedules because we know that life happens All Full-time employees are eligible for healthcare, disability, and life insurance benefits. Some of these benefits are offered at no cost to you! All team members are eligible for participation in our 401(k)-retirement plan. Our employer matching and contributions are generous! All team members get free movies, discounts, and other cool theater perks!
AAP/EEO Statement
Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.
San Antonio's only movie theater company operating entirely for the benefit of the local community we serve.
Industry
Entertainment Providers
Company size
501-1,000 employees
Founded
1911
Headquarters
San Antonio, Texas
LinkedIn followers
2,995
We ♥ movies and giving back!
Since 1911, Santikos Entertainment has created unique experiences with large format screens, cutting-edge audio and visual technology, and ground-breaking amenities for the cinema industry. Now organized under the John L. Santikos Charitable Foundation, the company operates 9 theater and entertainment venues in and around the San Antonio area.
Santikos Entertainment is the only theater group to operate as a social enterprise for the sole benefit of the local community.
Let us provide the food, fun and film for your next event, team builder or any other special occasion!
Offices: 4630 N Loop 1604 W, San Antonio, Texas 78249, US
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