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Full-time
high school, professional certificate
Company vehicle, Gas card, Cell phone, Tablet, Technical school tuition reimbursement plan, Paid holidays
Posted 10d ago
~40 hrs/week
Responsibilities
Service technicians are responsible for performing preventive maintenance, troubleshooting, and repairing frozen beverage and food service equipment. They must also manage inventory, document all service activities, and maintain positive relationships with customers.
Requirements
Candidates must have a high school diploma or equivalent and a strong mechanical background, with technical school graduation preferred. A valid REAL ID driver's license and the ability to travel frequently are mandatory requirements.
Full job description
The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.
POSITION SUMMARY:
Under the supervision of the operations leadership,Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS:
Trained and certified in preventive maintenance and installations.
Training and service competency meeting Grade Level 1 standards
Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
Documents all work performed and closes out all activities upon completion.
Clearly communicates with both customers and co-workers.
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.
COMPETENCIES:
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
Strong mechanical aptitude.
Excellent organization and time management skills.
Must be a self-starter and be able to accomplish tasks in a timely manner.
Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent.
Strong mechanical background.
Graduate of Technical or Vocational school, preferred.
Must possess and maintain a valid REAL ID Driver’s License.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.
ICEE Academy - The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.
ICEE offers their Technicians
Company Vehicle and Gas Card
Cell phone and Tablet
Technical School Tuition Reimbursement Plan
Paid holidays, Sick time and Paid vacation
Birthday Holiday (must be used within the Employee Birthday Month)
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401(k) Plan
Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Related keywords
Service TechnicianPreventive MaintenanceMechanical AptitudeBeverage EquipmentFrozen Carbonated DispensersFountain EquipmentIce MakersInventory ManagementTechnical TrainingReal IDSteel-toed shoesCustomer ServiceTroubleshootingRepairWarehouse DutiesField Service
The ICEE company, leader and innovator in the Frozen Beverage Industry, offers the most comprehensive frozen beverage package and service network in the beverage and foodservice categories.
The ICEE company brand portfolio includes ICEE®,SLUSH PUPPiE®, , Parrot-ice® fruit smoothies, and THELMA’s® frozen lemonade. The ICEE Company is also a major service provider to the foodservice category through ICEE managed service, with the leading service network in the industry. The ICEE Company is a subsidiary of J&J Snack Foods Corp. (NASDAQ-JJSF).
The ICEE brand has been loved by consumers of all ages for over 55 years and is the #1 Frozen Beverage Brand, known for its wide consumer recognition and iconic nostalgia.
ICEE operates in the U.S., Canada and Mexico and is also sold internationally in Mexico, Canada, Central and South America, UK, Europe, Australia, China and the Middle East.
The ICEE company offers a wide array of frozen beverages programs that meet the varying needs of retailers across numerous channels.
The ICEE company has over 1,000 employees and operates over 110 branches across the United States
Offices: 265 Mason Rd, La Vergne, Tennessee 37086, US
How many Customer Service & Support jobs are open in Rochester, NY right now?
There are currently 694 open customer service & support positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Rochester, NY?
Companies currently hiring include University of Rochester, Lowe's Companies, Inc., Starbucks, RIT Packaging and Graphic Media Science, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Rochester, NY?
Yes — 38 of the 694 open customer service & support positions offer remote or hybrid work (9 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.