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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$16/hr–$20/hr
Full-time
high school
Posted 8d ago
~40 hrs/week
Responsibilities
The Wellness Staff Assistant serves as the primary point of contact for Counseling & Psychological Services, managing front desk operations and student inquiries. This role coordinates appointments, maintains electronic health records, and ensures compliance with confidentiality and regulatory requirements.
Requirements
Candidates must possess a high school diploma or GED and at least two years of relevant experience in a clinical or wellness setting. Proficiency in electronic health record systems and strong communication skills are essential for this role.
Full job description
Position Highlights
The Wellness Staff Assistant serves as a key member of Counseling & Psychological Services (CaPS), creating a welcoming, supportive, and professional environment for students seeking mental health services. As a primary point of contact for students, visitors, and callers, this position helps students navigate access to care by providing information about available services, appointment procedures, confidentiality practices, and health requirements.
This role supports the daily operations of CaPS by coordinating appointments for healthcare providers, assisting students with required documentation, and maintaining accurate records within electronic health systems. The Wellness Staff Assistant performs a variety of administrative functions, including answering phones, processing payments, managing electronic records, and supporting compliance with confidentiality and regulatory requirements. Through professional and compassionate interactions, this position contributes to a positive student experience and supports timely access to mental health services.
Our Ideal Candidate is:
Customer service-oriented with a genuine commitment to supporting student well-being.
Highly organized with the ability to manage multiple priorities and maintain attention to detail.
Strong verbal and written communication skills with a professional and compassionate approach.
Demonstrates discretion, sound judgment, and the ability to handle sensitive and confidential information.
Comfortable working in a fast-paced environment while maintaining accuracy and professionalism.
Proficient with technology and electronic record systems, with the ability to learn new systems quickly.
Counseling and Psychological Services
Counseling and Psychological Services is dedicated to supporting the emotional health, well-being, and success of RIT students. Through confidential, culturally responsive mental health services, CaPS fosters a safe, welcoming, and respectful environment where students can thrive academically and personally. In addition to providing direct counseling services, the department offers graduate clinical training in counseling, social work, and psychology, while partnering across campus to deliver consultation, education, and outreach that strengthen the well-being of the entire RIT community.
Essential Duties & Responsibilities
Greets and assists students, visitors, and callers, creating a welcoming and professional front desk experience
Schedules and manages appointments for medical and mental health providers using electronic health systems
Provides information on available services, appointment procedures, confidentiality policies, and health requirements
Reviews and processes immunization records and other required health documentation in accordance with university and state regulations
Handles administrative tasks including answering phones, processing payments, maintaining records, and managing electronic files
Maintains confidentiality and supports departmental operations by exercising sound judgment and professionalism
Other duties as assigned
Knowledge, Skills, & Abilities
Knowledge of medical office procedures, terminology, and front desk operations in a clinical or wellness setting
Knowledge of confidentiality standards, HIPAA regulations, and university policies related to student health services
Skill in using electronic health record (EHR) systems and appointment scheduling software
Skill in providing clear, courteous, and professional communication in person, by phone, and electronically
Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining accuracy and attention to detail
Ability to interact effectively with diverse populations and maintain a welcoming and inclusive environment
Minimum Education & Experience
High School diploma or GED
2 years of relevant experience
Equivalent combination of experience and education may be considered
Job Level Overview
Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.
FLSA Category
Non-Exempt
Work Location
On Campus
Compensation
$16.90 - $20.80
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to careers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
At RIT, we apply science in packaging, print and graphic media to fuel creative engagement and workflow innovation.
Industry
Higher Education
Company size
1,001-5,000 employees
Headquarters
Rochester, New York
LinkedIn followers
3,022
Rochester Institute of Technology's Department of Packaging and Graphic Media Science is a great choice for studying packaging or print and graphics.
PGMS offers two Bachelor’s of Science degrees and two Master's of Science degrees:
1. BS in Print and Graphic Media Technology
2. BS in Packaging Science
3. MS in Print and Graphic Media Science
4. MS in Packaging Science
We apply science and technology in Packaging, Print and Graphic Media to fuel creative engagement and workflow innovation.
Working alongside leaders in the field, our faculty are there to help you develop your knowledge-base and focus your research interests. Our vast alumni network is there to help you succeed upon graduation. As STEM-OPT visa eligible Master's programs, PGMS provides practical training options during and after graduation. Whether you aspire to be a technologist, entrepreneur, or a thought-leader in the field, RIT’s PGMS programs will help you emerge as an innovator in print, graphics and packaging.
In RIT’s Packaging and Graphics Media Science programs, students emerge as leaders. We invite you to be part of our student cohort today.
Offices: 78 Lomb Memorial Dr, SLA-2476, Rochester, New York 14623, US
PrintingGraphic CommunicationsDigital PrintingColor Science and ReproductionPrint MaterialsCross Media WorkflowGraphics Standards and SpecificationsUser Experience ResearchResearchPackaging
How many Customer Service & Support jobs are open in Rochester, NY right now?
There are currently 694 open customer service & support positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Rochester, NY?
Companies currently hiring include University of Rochester, Lowe's Companies, Inc., Starbucks, RIT Packaging and Graphic Media Science, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Rochester, NY?
Yes — 39 of the 694 open customer service & support positions offer remote or hybrid work (9 remote, 30 hybrid).
How do I apply for Customer Service & Support jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.