Reading, England, United Kingdom · On-site
$50k–$52k/yr
Overall Purpose The role of the FOH Manager will be to passionate and dedicated to delivering exceptional guest experiences. You will play a pivotal in the delivery and enhancement of this service creating memorable expe…
Skills: Team Management, Guest Experience, HR Management, Interpersonal Skills, Organizational Skills
Reading, England, United Kingdom · On-site
Location: On-site, Reading (with occasional travel to Southampton when required) Role Type: Fixed Term Contract (4-6 months) Reporting to: Customer Service Manager/Head of Operations First Intuition (FI) is a fast-growin…
Skills: Customer Service, Office Administration, IT Literacy, Written Communication, Verbal Communication
Reading, England, United Kingdom · On-site
Description We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have pr…
Skills: Leadership, Coaching, Business Management, Strategic Planning, Customer Relationship Management
Reading, England, United Kingdom · On-site
Are you a driven lettings negotiator with a passion for property and success? Let's Talk! Davis Tate is looking to hire an experienced Estate Agency Lettings Negotiator to be based at our Reading town centre branch. Comp…
Skills: Lettings Negotiation, Property Valuation, Customer Relationship Management, Time Management, Influencing Skills
Reading, England, United Kingdom · On-site
$21/hr–$29/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role supports a doctor and the section of Cutaneous Oncology department, a multidisciplinary collabora…
Skills: Patient Scheduling, Medical Registration, Insurance Verification, Medical Transcription, Calendar Management
Reading, England, United Kingdom · On-site
$36k–$42k/yr
ROLE- Branch Manager LOCATION- Reading REPORTS TO- Area Manager Are you an experienced Dispensing Optician searching for a new and exciting opportunity in management? Leightons Opticians and Hearing Care are actively sea…
Skills: People Management, Commercial Mindset, Communication Skills, Customer Relationship Management, Business Planning
Reading, England, United Kingdom · On-site
$36k–$42k/yr
ROLE- Branch Manager LOCATION- Reading REPORTS TO- Area Manager Are you an experienced Dispensing Optician searching for a new and exciting opportunity in management? Leightons Opticians and Hearing Care are actively sea…
Skills: People Management, Commercial Mindset, Customer Relationship Management, Strategic Planning, Team Leadership
Reading, England, United Kingdom · On-site
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Skills: Customer Service, Retail Sales, Interpersonal Skills, Communication, Organization
Reading, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist, you’re not just ensuring a …
Skills: Hospitality, Guest Relations, Check-in Process, Check-out Process, Customer Service
Reading, England, United Kingdom · On-site
Job Overview Step into a leadership role with LKQ UK & Ireland as a Duty Manager, where you'll oversee daily operations and support a high-performing team. You’ll ensure efficiency, accuracy, and safety while helping to …
Skills: Leadership, Warehouse Operations, Customer Service, Line Management, Health and Safety Compliance
Newbury, England, United Kingdom · On-site
• Earn Uncapped Commissions! • Fast-track Your Career in Sales! • Join UK & Europe’s #1 Alarm Company! Recognised as Top Employer 2026 for the fourth year in a row, Verisure is offering an exciting opportunity to kick-st…
Skills: Sales, Customer Service, Lead Engagement, Door-to-door Prospecting, Networking
Reading, England, United Kingdom · On-site
At Verisure, we are committed to empowering our people to succeed. Whether you're looking for a fresh start or aiming to grow your career in sales, we provide one of the best sales training and mentorship programmes, sup…
Skills: Sales Techniques, Field Prospecting, Customer Relationship Management, Communication, Customer Focus
Newbury, England, United Kingdom · On-site
At Verisure, we are committed to empowering our people to succeed. Whether you're looking for a fresh start or aiming to grow your career in sales, we provide one of the best sales training and mentorship programmes, sup…
Skills: Sales Techniques, Field Prospecting, Customer Relationship Management, Communication, Customer Focus
Reading, England, United Kingdom · On-site
What we offer you: •Unlimited earning potential – the more you sell, the more you earn! •Exciting rewards to win throughout the year, including trips, iPhones, and gift cards •A clear career path to managerial roles with…
Skills: B2C Sales, B2B Sales, Door-to-door Prospecting, Client Portfolio Development, Customer Focus
Reading, England, United Kingdom · On-site
At Verisure, we are committed to empowering our people to succeed. Whether you're looking for a fresh start or aiming to grow your career in sales, we provide one of the best sales training and mentorship programmes, sup…
Skills: Sales Techniques, Field Prospecting, Customer Relationship Management, Communication, Customer Focus
Newbury, England, United Kingdom · On-site
What we offer you: •Unlimited earning potential – the more you sell, the more you earn! •Exciting rewards to win throughout the year, including trips, iPhones, and gift cards •A clear career path to managerial roles with…
Skills: B2C Sales, B2B Sales, Prospecting, Door-to-door Sales, Client Portfolio Development
Reading, England, United Kingdom · On-site
Salary: Up to £38,000 per annum Job Description: Office Manager Are you highly organised, proactive, and great at keeping things running smoothly? We’re looking for an Office Manager to become the backbone of our workpla…
Skills: Office Management, Finance Administration, Customer Service, Credit Control, Payroll Administration
Reading, England, United Kingdom · On-site
Company Description Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we o…
Skills: Electrical Engineering, Mechanical Engineering, Problem Solving, Software Diagnostics, Customer Communication
Reading, England, United Kingdom · On-site
Company Description Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we o…
Skills: Electrical Engineering, Mechanical Engineering, Problem Solving, Software Diagnostics, Customer Communication
Reading, England, United Kingdom · On-site
Salary: £26,695 + Bonus + Excellent Benefits Operations Assistant - Reading (RG30 6BX) - Plumb Centre So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK an…
Skills: Warehouse Operations, Picking And Packing, Manual Handling, Customer Service, Loading And Unloading
Reading, England, United Kingdom • On-site
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The FOH Manager is responsible for the day-to-day operations of reception buildings, ensuring exceptional guest experiences and professional service standards. This includes leading a large team, managing rotas, and overseeing building order and security coordination.
Candidates must have previous experience managing large teams within a corporate or hospitality environment. Proficiency in HR processes, Microsoft Office, and visitor management systems is required.
Overall Purpose
The role of the FOH Manager will be to passionate and dedicated to delivering exceptional guest experiences. You will play a pivotal in the delivery and enhancement of this service creating memorable experiences. As the FOH Manager, you will be adaptable to change and have experience in managing and leading a large team.
Duties and Responsibilities
The below listed task/responsibilities are not exhaustive:
❖ To take full responsibility, ownership and accountability for the day-to-day operations of the reception buildings within Green Park
❖ Ensure each FOH Team member understands and adheres to building procedures in a professional yet warm and welcoming manner
❖ Ensure each building reception area is kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to assist in the efficient running of Green Park
❖ Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of the Guest Experience
❖ To collate and deliver accurate reports/statistics on all aspects of information as requested from the client and senior management. This includes daily, monthly and quarterly meetings with KPI’s.
❖ Oversee and support in the reception rota, checking future planned absences and liaising with management for cover as and when required to ensure a consistent service
❖ Manage and promote the implementation for any change, upgrade or advancement in software systems for each building reception
❖ Ensuring that the FOH Team function to the professional and consistent standards expected so as to provide an exceptional level of customer focus and guest experience
❖ Ensuring that the FOH Team are correctly attired and project a professional image at all times.
❖ To be involved in and participate in interviewing potential team members for the reception buildings
❖ Be responsible for the process of meeting and greeting of all guests and visitors to the reception buildings and ensure your FOH Team provide an exceptional service. In doing so identify reception buildings where additional support is required dependent on event and function taking place
❖ To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner
❖ Where appropriate, reporting of accidents or incidents
❖ Be the point of escalation for the FOH Team and where appropriate escalate to Service Partner Operations Manager or line manager when appropriate
❖ To conduct Personal Development Reviews and any performance management requirements for the FOH Team
❖ To identify any training needs and assist in their skills and development of the FOH Team
❖ To maintain good working relationships with colleagues and other Green Park service providers. Building a strong rapport with others.
❖ Lead on first line HR matters, this includes performance management, Return to Work interviews, Advice and Counselling meetings etc
❖ Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues
❖ Ensure compliance with all current statutory legislation in respect of health and safety and the environment
❖ Any other duties as deemed necessary to support the client, customer, colleagues and St James
Knowledge
❖ Previous experience in managing and leading a large team
❖ Previous experience in working in a Corporate/hospitality environment or equivalent
❖ Previous experience in leading in HR. e.g A&C, investigations and PDR
❖ Strong understanding of
❖ Excellent knowledge of IT with experience of using Microsoft Office packages
❖ Previous experience with using visitor management systems
Skills
❖ Management skills as well as a having a collaborative approach
❖ Ability to comfortably work with a range of styles and personalities
❖ Warm, engaging personality with excellent verbal, written and interpersonal skills
❖ Ability to foster a culture of success and lead a team effectively
❖ Strong efficiency and motivation
❖ Excellent organisational skills
❖ Excellent punctuality
❖ Outgoing and “can do “attitude
❖ Innovative, creative and resourceful
❖ Tact, diplomacy and discreet when required
❖ Proactive and helpful
Creating trusted journeys
St James Business Services are committed to being proactive and responsive to your business requirements and ad-hoc requests. For example, we are located in central London to ensure ‘our people’ are fully accessible; whether your business is located in the City, the West End, Canary Wharf, or in the newly regenerated areas of London, such as Kings Cross and Smart Cities. Trust and collaboration fuels everything we do at St James, in creating and developing ‘prolific relationships’ with our Clients, our Colleagues, and our Business Associates (e.g. the FM community and supplier chain). With this in mind, we endeavour to provide a joined-up strategic approach which is essentially fresh and dynamic, whilst specialising in the classic provision of premium Reception, Front of House and Concierge Services. We understand the importance of conveying a professional team spirit that reflects your “client culture”, and we make it our business to understand the logistics of your building or property portfolio, so we can promote the best features and manage any potential limitations.
Offices: 26 Farrindon Street, City of London, London EC4A 4AB, GB
There are currently 188 open customer service & support positions in Reading, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Whitbread, BaxterStorey, Greene King Brewery, Hilton, Leaf Living, among others. Browse the listings above to see every active employer.
Yes — 18 of the 188 open customer service & support positions offer remote or hybrid work (3 remote, 15 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
