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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 24d ago
Apply by Sep 29
~40 hrs/week
Responsibilities
Provide technical support and maintenance for business-critical software applications to ensure smooth operations. This includes monitoring, triaging, and resolving software incidents while collaborating with development and infrastructure teams.
Requirements
Requires a Bachelor's degree in Computer Science, Information Technology, or a related field. Candidates must be able to support applications during shifts, including after-hours, weekends, and holidays.
Full job description
Primary responsibility to provide technical support and maintenance for software applications
Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
Provide day-to-day support for internal or customer-facing applications and troubleshoot and resolve application issues escalating when necessary
Monitor and triage incoming software incidents from internal teams, end users, and automated systems
Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.
Examine logs, error messages, and performance data to identify potential root causes.
Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
Support applications during after-hours/weekends/holidays when necessary or in shifts
Bachelor’s degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Related keywords
Applications SupportTriageSoftware IncidentsRoot Cause AnalysisIncident Management SystemTechnical SupportB.Sc.B.E.B.TechInformation TechnologyComputer ScienceApplication MaintenanceDiagnostic InformationPerformance DataInfrastructure Teams
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components.
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Headquarters
Mansfield, TX
LinkedIn followers
157,304
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components from over 1,200 manufacturer brands, with local sales and service centers around the globe. We specialize in the rapid introduction of new products and technologies for design engineers and purchasing professionals. Our extensive line card includes semiconductors, interconnects, passives, and electromechanical components.
In 2007, Berkshire Hathaway, Inc., acquired TTI, Inc, which included Mouser Electronics. Today, Buffett's holdings include insurance and finance subsidiaries and businesses ranging from jewelry and furniture to manufactured homes.
With a strong commitment to customer service and quality, we're proud to offer the widest selection of the newest semiconductors and electronic components™ from our industry-leading manufacturer partners.
Offices: 1000 N Main Street, Mansfield, TX 76063, US · Kwun Tong, Kowloon, HK · Munich, DE · Bangalore, IN · Tokyo, JP
Newest Technologies for Electronic Design Engineers and The Newest Products for your Newest Designs™ElectronicsSemiconductorManufacturing
How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, EXL, Marriott International Hotels, Inc., Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pune, India?
Yes — 144 of the 676 open customer service & support positions offer remote or hybrid work (20 remote, 124 hybrid).
How do I apply for Customer Service & Support jobs in Pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.