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$18/hr–$29/hr
Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
The Patient Service Representative manages cardiac diagnostic testing workflows, including patient registration, insurance verification, and appointment scheduling. They also facilitate communication between patients, medical staff, and third-party payers to ensure efficient service delivery.
Requirements
Candidates must have at least two years of experience in a healthcare environment and a thorough understanding of cardiac diagnostic testing procedures. Proficiency in medical terminology, billing processes, and basic computer skills is required.
Full job description
SUMMARY:
The Patient Service Representative reports to the Cardiac Testing Manager and ensures the efficient management of patients seen for cardiac diagnostic testing including answering patient phone calls, registering patients and checking coverage eligibility, making appointments, and ensuring that all payer authorizations have been obtained.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES:
Triages and tracks telephone contacts; directs calls to appropriate party. Monitors status of phone messages to ensure complete follow-through.Obtains patient registration information upon initial telephone contact. Courteously and accurately completes patient registration form/screen during initial telephone contact. Schedules patient appointments to ensure a timely and efficient flow of patients; confirms patient appointments as required. Reschedules as necessary, tracks missed appointments. Reviews the automated patient confirmation lists to identify patients that have cancelled and notifies the appropriate staff.Verifies insurance eligibility of testing patients. Confirms that insurance coverage requirements are met prior to the patient’s arrival. Confirms that all necessary ICD-9 codes are in place.Obtains necessary authorization number according to third party payer requirements. Ensures that the appropriate referrals are obtained prior to scheduling of appointment. Reviews the daily schedules to confirm that the data are accurate and complete prior to the patient’s arrival.This includes the written order and prior test results. Obtains and verifies all financial information to ensure accuracy and completeness of all necessary forms. Maintains knowledge of procedures for new and established patients.Ensures appropriate forms, such as insurance and/or consent, are completed as mandated by federal or state authorities.Creates and maintains the patient record.Registers patients upon arrival in the office, verifying complete and accurate demographic and insurance information. Requests appropriate patient identification. Obtains a copy of current insurance card and may collect co-payment. May post co-payment as per procedure.Maintains patient flow in waiting room to ensure prompt processing of all patients; notifies medical staff of patient arrival.Communicates with testing staff regarding changes to the daily testing schedules. Assists the professional staff as necessary to provide patient care. Works to assist other staff members with diagnostic test scheduling. Communicates with employees regarding testing appointment availability. Assist other staff members in all areas including, but not limited too, chart prep, filing, QA, and special projects. Sends reports to referring physicians as needed.Depending on assignment may work with the hospital cardiac catheterization departments and the cardiac electrophysiology departments to ensure that insurance requirements for procedures have been met. Communicates with patients, physicians, and third part payers to facilitate payment of services as necessary. Stays informed of third party payer requirements and educates other staff members of these changes. Works with the Cardiac Testing manager to modify authorization procedures based on authorization changes.Maintains quality assurance, safety, and environmental and infection control in accordance with established policies and procedures.Protects and preserves the patient’s right to privacy and confidentiality.
MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE:Thorough understanding of cardiac diagnostic testing procedures.Understanding of medical terminology and medical billing processes.Demonstrated knowledge and skills necessary to communicate with patients and to ensure that their needs are met efficiently. Basic computer and organizational skills.EXPERIENCE:Two years’ experience in health care environment. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Outpatient medical practice office environment. Works with office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. SUPERVISORY RESPONSIBILITY:None.
Pay Range:
$18.13-$29.90
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
One of the largest nonprofit, academic, multi-specialty medical groups in RI.
Industry
Medical Practices
Company size
201-500 employees
Founded
1995
Headquarters
Providence, RI
LinkedIn followers
2,231
Brown Medicine is a nonprofit primary care, specialty outpatient and sub-specialty medical group practice with over 200 physicians and multiple patient care locations across the state of Rhode Island.
Brown Medicine is affiliated with Brown University’s Warren Alpert Medical School, along with five other medical practices, to form Brown Physicians, Inc. (BPI), a physicial-led nonprofit federation. Employing more than 500 doctors, BPI enables a new level of coordination for clinical care, research and teaching in southern New England.
Offices: 110 Elm Street, 2nd Floor, Providence, RI 02903, US · 1454 S County Trail, East Greenwich, RI 02818, US · 375 Wampanoag Trail, East Providence, RI 02915, US · 593 Eddy Street, Providence, RI 02903, US · 164 Summit Avenue, Fain Building, 3rd Floor, Providence, RI 02906, US
EndocrinologyGastroenterologyGeneral Internal MedicineGeriatrics and Palliative CareHematology/OncologyInfectious DiseaseKidney Disease and HypertensionPulmonary/Critical Care and Sleep MedicineRheumatologyPrimary Care
How many Customer Service & Support jobs are open in Providence, RI right now?
There are currently 455 open customer service & support positions in Providence, RI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Providence, RI?
Companies currently hiring include Brown Medicine, Domino's, Care New England, Allied Universal, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Providence, RI?
Yes — 42 of the 455 open customer service & support positions offer remote or hybrid work (25 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Providence, RI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.