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$18/hr–$28/hr
Part-time
high school
Posted 8d ago
~20 hrs/week
Responsibilities
The unit secretary performs clerical and administrative duties, including managing patient information, coordinating admissions and discharges, and maintaining medical records. They also provide support to nursing staff, handle communications, and assist with unit quality and compliance tasks.
Requirements
Candidates must have at least a high school diploma and proficient computer skills for data entry. Six months of clerical experience in a healthcare environment is strongly preferred, along with knowledge of medical terminology.
Full job description
SUMMARY
Under the general supervision of the Nurse Manager, performs a variety of clerical and administrative support duties. Coordinates and documents flow of patient activity and information from admission into the unit, through discharge, or transfer from the unit.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES
Communication and Customer Service
Communicates clearly, concisely, and expeditiously with unit, other hospital staff, physicians, patients and visitors.
Greets patients and visitors in professional, courteous, and helpful manner.
Recognizes consumer dissatisfaction and intervenes to correct, or refer to appropriate person.
Identifies and reports unauthorized personnel.
Telephone and Paging Functions
Answers the telephone in a timely and courteous manner.
Receives, records, and communicates messages accurately.
Transfers telephone calls and pages staff accurately.
Answers patients’ call buttons and pages appropriate staff person to respond; does follow-up pages on unanswered pages.
Patient Information and Medical Records
Enters and edits all patient information into computer, including height and weight, isolation status, patient type, patient activity, and charge entries.
Practices in accordance with all Physician Order Management policies and procedures.
Follows all clinical informatics downtime procedures for entering data into patient’s electronic profile.
Obtains missing patient data from other units or outside facilities, as needed.
Maintains the integrity of the medical record.
Completes Medical Record Review Checklist daily and upon checklist.
Supplies and Unit Support
Orders and maintains appropriate forms, dietary supplies, educational materials and office supplies for the unit.
Maintains order and cleanliness at desk area.
Follows up on status of purchase requisitions.
Anticipates storeroom supply needs before evening and night shift.
Secretary ensures dietary orders are current every AM between 3a and 4a.
Reporting and Discharge Coordination
Provides management of automatically prepared reports including but not limited to, GENESIS, Glumeter, and rounds reports.
Works with nursing staff and case managers to enter discharge disposition and destinations into computer.
Faxes necessary paperwork to external agencies.
Prepares all necessary paperwork for patients discharged to rehabilitation centers or nursing homes.
Staff and Administrative Support
Assists the Nurse Manager in monitoring maintenance of staff educational records and compliance with mandatory tests/training/certifications and annual health screenings such as PPD and fit testing.
Completes weekly staff projections for the nursing unit.
Completes unit secretary schedule ensuring even distribution of secretarial resources, as assigned.
Participates in unit staff meetings and records minutes.
Assists in maintenance of posted communications on unit and with memorandums to staff.
Updates policy manuals as required.
Quality and Compliance
Provides support for the unit in achievement of hospital and unit quality indicators.
Assists with distribution and collection of quality audits and complies with unit processes for indicator data collection.
Conducts Environment of Care Rounds monthly, reports findings, and follows through with work orders/phone calls/faxes to appropriate departments for resolution of issues.
Resolves those issues that can be taken care of at a unit level.
Financial and Clerical Functions
Appropriately enters patient charges to generate appropriate revenue for the unit.
Reviews and reconciles these charges daily and reports variances to the manager.
Performs general filing, copying, faxing, and other clerical and administrative support duties as requested.
MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE
Equivalent to a high school diploma.
Computer skill level proficient to enter and maintain patient data and print required reports.
Knowledge of medical terminology preferred.
Ability to organize, prioritize, and perform multiple tasks expeditiously.
Speaks, reads, and writes English clearly.
EXPERIENCE
Six months’ clerical experience in a health care environment strongly preferred.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Sits, stands and walks intermittently throughout the day.
Exposed to patient care environment.
May be required to lift up to 20 pounds.
SUPERVISORY RESPONSIBILITY
None.
Pay Range:
$18.04-$28.46
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
One of the largest nonprofit, academic, multi-specialty medical groups in RI.
Industry
Medical Practices
Company size
201-500 employees
Founded
1995
Headquarters
Providence, RI
LinkedIn followers
2,231
Brown Medicine is a nonprofit primary care, specialty outpatient and sub-specialty medical group practice with over 200 physicians and multiple patient care locations across the state of Rhode Island.
Brown Medicine is affiliated with Brown University’s Warren Alpert Medical School, along with five other medical practices, to form Brown Physicians, Inc. (BPI), a physicial-led nonprofit federation. Employing more than 500 doctors, BPI enables a new level of coordination for clinical care, research and teaching in southern New England.
Offices: 110 Elm Street, 2nd Floor, Providence, RI 02903, US · 1454 S County Trail, East Greenwich, RI 02818, US · 375 Wampanoag Trail, East Providence, RI 02915, US · 593 Eddy Street, Providence, RI 02903, US · 164 Summit Avenue, Fain Building, 3rd Floor, Providence, RI 02906, US
EndocrinologyGastroenterologyGeneral Internal MedicineGeriatrics and Palliative CareHematology/OncologyInfectious DiseaseKidney Disease and HypertensionPulmonary/Critical Care and Sleep MedicineRheumatologyPrimary Care
How many Customer Service & Support jobs are open in Providence, RI right now?
There are currently 455 open customer service & support positions in Providence, RI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Providence, RI?
Companies currently hiring include Brown Medicine, Domino's, Care New England, Allied Universal, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Providence, RI?
Yes — 42 of the 455 open customer service & support positions offer remote or hybrid work (25 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Providence, RI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.