Customer Service & Support Jobs in Portland, OR (Now Hiring) — 2,027 open — Page 34

Job Title: Meat and Seafood Manager
Department: Meat and Seafood
Job Region: Oregon / SW Washington
Reports-To: Assistant Store Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business.  Must complete and maintain any required food and work safety trainings/certifications.

About the role: Leads management of department program and staff, including production, financial stewardship, customer service, department conditions, merchandising, food and work safety, staffing, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management/leadership position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

General Requirements:

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through. 
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas.  Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.  

Position Responsibilities:

• Assesses, prioritizes and delegates tasks and production within both Meat and Seafood departments ensuring that the daily business needs are achieved.
• Wraps, weighs and prices meat and seafood products according to department policy, dating and government regulations in regards to tare weights and COOL Act.
• Ensures all meat and seafood items are cut, trimmed, and processed in accordance to company standards.
• Ensures department is stocked, rotated, faced and adheres to merchandising standards and category schematics. Demonstrates creativity and utilizes all tools and products in order to increase sales and minimize waste.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals. Develops and executes a plan when results do not meet expectations.
• Responsible for in-stock conditions. Maintains appropriate inventory levels to achieve sales and margin goals; adjusts for seasonal needs. Includes setting par levels and establishing daily production levels for case-ready back stock. 
• Reads and understands merchandising information. Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Coordinates with Operations department to plan and conduct in-store tastings.
• Receives and unloads merchandise; checks quality, count for accuracy and condition. Communicates any issues to management and merchandising team.
• Maintains the organization, rotation and cleanliness of all back-stock areas with attention to product quality and expiration dates.
• Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
• Ensures customer needs are met which is to include, special orders are completed on time, schedules are written to meet peak sales hours and all top movers are readily available.
• Ensures department compliance with company organic standards.
• Proactively leads the department leadership team in analyzing monthly perishable inventory, ensuring accuracy with the final counts.
• Trains and educates staff to write orders and production schedules consistent with department goals and standards.
• Ensures that department adheres to company invoice, credit, transfer, and inventory procedures. 
• Maintains professional vendor relationships.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production. 
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.
• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, slicers, grinders, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.
• This position works at a * Medium/ Heavy level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
• Frequently required to use hands and wrists for grabbing, twisting and pulling.
• Performs other tasks and duties as assigned.

Medium/Heavy means the worker has the ability to occasionally (1 – 33%) lift 100 pounds while participating in a team lift and has the ability to frequently (34 – 66%) lift, push, pull, or carry objects weighing 50 pounds.  *Please note we encourage team lifts for any objects over 50lbs.  

What you Bring as a Candidate:

• Previous customer service, food service, retail or grocery experience required.
• 2 + years previous supervisory or management experience required.
• Knowledge of retail Meat and Seafood departments preferred, however butcher shop, meat fabrication, or seafood industry experience acceptable.
• Prior seafood cutting / fabrication experience required.
• Entry to mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software preferred.
• Skills to manage financial results, including labor, sales and profit margin.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
  
  

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

 

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Benefits Information

All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits. Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program. Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure. Staff may be eligible for paid holidays, depending on schedule and tenure. Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.