Customer Experience Coach Employment Type: Full-Time Compensation: $23–$30/hr + quarterly performance based bonuses. Help people move forward while building a meaningful career. Serenity is hiring Customer Experience Coa…
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$23/hr–$30/hr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan, Paid Time Off, Paid Holidays
Posted 34d ago
~40 hrs/week
Responsibilities
Guide individuals through structured sessions to build positive habits and achieve personal goals. Provide one-on-one support while monitoring program tools and maintaining accurate session notes.
Requirements
Requires at least 2 years of full-time professional experience and strong interpersonal communication skills. Candidates must be authorized to work in the US and pass a background check and drug screening.
Full job description
Customer Experience Coach
Employment Type: Full-Time Compensation: $23–$30/hr + quarterly performance based bonuses.
Help people move forward while building a meaningful career.
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.
This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.
💡 No specialized industry experience required. We provide full paid training so you feel confident in the role.
About the Role
As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.
You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.
Key Responsibilities
Provide one-on-one support during scheduled program sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
Maintain accurate session notes and share updates with team members
Ensure each participant’s experience is professional, supportive, and respectful
Follow established processes and standards to maintain a consistent experience
Requirements
2+ years of full-time professional experience in any industry
CHar and professional verbal and written communication skills
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to feedback
Authorized to work in the United States
Ability to pass a background check and drug screening
Nice-to-Haves
Experience in customer service, hospitality, retail, education, or caregiving roles
Interest in personal development, coaching, or wellness
Comfort working closely with individuals in a service-focused environment
Pay & Benefits
Competitive pay with advancement opportunities
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after the first year) + 10 paid holidays
Paid training and professional certification
Supportive, growth-focused work environment
About Serenity
Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,665 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 460 of the 4665 open customer service & support positions offer remote or hybrid work (184 remote, 276 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.