ESSENTIAL FUNCTIONS Facilitates communication between the patient and the provider during patient care: Collect and shares pertinent information with the provider Receives and acts on directives from the provider Respons…
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IDEALEASE - Central AZ
Service Advisor
Phoenix, Arizona, United States · On-site
Mid level
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shift supervisor - Store# 65514, MCDOWELL AND 67TH AVE
Phoenix, Arizona, United States · On-site
$19/hr–$21/hr
Entry level$2.6B raised
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Part-time
high school, professional certificate
Posted 26d ago
~40 hrs/week
Responsibilities
Facilitates communication between patients and providers while preparing patients for visits through rooming and documenting vitals. Manages clinic administrative tasks including EMR updates, chart preparation, and maintaining exam room standards.
Requirements
Requires a high school diploma and graduation from an accredited Medical Assistant program with an active certification (RMA, CMA, CCMA, or NCMA). Preference is given to candidates with 1-2 years of experience in orthopedics, spine surgery, or pain management.
Full job description
ESSENTIAL FUNCTIONS
Facilitates communication between the patient and the provider during patient care:
Collect and shares pertinent information with the provider
Receives and acts on directives from the provider
Responsible for preparing the patient for visit with the provider. Duties include but are not limited to, rooming patients, obtaining and documenting vitals, reviewing intake paperwork, pulling up radiology images, removing dressings, procedure set-up, injection prep, accurate data entry into EMR.
Responsible for completing tasks associated with Company initiatives such as PROs, Quality Payment Programs, etc.
Maintains exam room standards. Rooms should be restocked at the end of each clinic day. Rooms and tables should be cleaned as needed during the clinic and at the end of each day.
Monitor biohazard and sharps containers and replace them as needed.
Assist the provider in preparing patient prescriptions and completing medical and patient forms (i.e. work release, FMLA, etc.).
Retrieves and responds to voicemails within 24 business hours and documents actions in EMR.
Prepares patient electronic charts for clinic visits before the date of service.
Verify any outstanding testing results are in EMR, confirm the appropriateness of the patient to the provider (body part and/or insurance), note imaging, DME, or casting needed prior to provider visit on the date of service.
Scans clinical documents into EMR.
Print clinic schedules on the morning of the date of service.
Ensures patient receives education as indicated by the provider.
Manages EMR desktops of assigned providers in a timely manner.
Act as PTO Buddy per clinic plan
Create and promote a positive patient experience
Maintain HIPAA compliant environment
Maintain clean workspace
EDUCATION
High school diploma/GED, and graduation from an accredited Medical Assistant training program as defined by state regulations.
EXPERIENCE
1-2 years of experience in orthopedics, spine surgery, or pain management is preferred.
In lieu of experience must have the following training and/or experience:
Graduated from a formal training program during the last 12-18 months, and have the CMA certificate; OR,
Is grandfathered in as defined by State regulation.
REQUIREMENTS
The employee must pass the MA competency exam within the first six months of employment.
Active Medical Assistant certification such as Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT), or per State regulations
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software.
Certification or additional training must meet the requirements for meaningful use.
BLS certification preferred
KNOWLEDGE
Knowledge of the health care field.
General knowledge of patient care in a clinic.
Knowledge of back office skills.
Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
SKILLS
Requires strong computer skills, including the ability to work with medical software.
Requires exceptional interpersonal and communication skills.
Professionalism when interacting with providers, co-workers, patients, family members, and the public. Ability to problem-solve.
Time management skills.
Ability to adapt to change
ABILITIES
Requires the ability to manage multiple changing priorities in an effective and organized fashion.
Ability to project a pleasant and professional image as a HOPCO employee both at work and on Social Media.
Ability to plan, prioritize and complete delegated work assignments.
Ability to demonstrate compassion when dealing with patients and family members.
ENVIRONMENTAL WORKING CONDITIONS
Normal office environment
Frequent travel to different clinic locations within the community.
Some travel within the State
PHYSICAL/MENTAL DEMANDS
Standard clinic environment.
Some travel within the community.
Some bending and stretching are required.
Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission, Vision, and Values must be acknowledged and adhered to
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Related keywords
Medical AssistantOrthopedicsSpine SurgeryPain ManagementEMRHIPAARMACMACCMANCMABLS CertificationPatient CareVital SignsMedical RecordsClinic SupportMedical Coding
HOPCo is the leading provider of musculoskeletal value-based health outcomes, service line and practice management.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
2000
Headquarters
Phoenix, AZ
LinkedIn followers
8,425
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management. This includes comprehensive management and optimization of specialties such as orthopedics, spine, hand, pain management, rehabilitation and neurology.
HOPCO’s integrated care and analytics platform has proven to increase the quality of patient care and program revenue while reliably reducing the total cost of care across the care continuum for practices, health systems and payors alike.
HOPCo’s affiliated payors, practices and health systems successfully participate in highly efficient value-based contracting (bundled payments, capitated population health programs, and other risk-based arrangements) utilizing HOPCo’s proprietary platforms, IT solutions, integrated analytics, and standardized care pathways. This helps our partners obtain real time, actionable insights into their systems, allowing them to comprehensively manage the entire business while improving outcomes for their treasured patients.
As a result, HOPCo has become the only organization with proven and sustainable success in population health management of musculoskeletal specialty care.
Offices: 18444 N 25th Ave, Suite 320, Phoenix, AZ 85023, US
healthcare managementorthopedicspractice managementhealthcare outcomesmusculoskeletalpopulation health managementMSOorthopedicsorthopedic surgeryvalue based care
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,665 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
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