Customer Service & Support Jobs in Petaling Jaya, Malaysia (Now Hiring) — 97 open — Page 2

Job Purpose:

Be part of the Billing Operations team in our Financial Shared Services Centre and ensure timely completion of customer invoice processing, generating and sending invoices to customers, customer billing queries & resolutions. Work with internal stakeholders such as sales, finance & accounting teams and ensure revenue and cost are booked completely and accurately.

Responsibilities:

• Processing and Issuing accurate customer invoices and validate pricing and taxes.

• Proactively monitor and keep track of all sales orders and goods/service receipt across APJ countries and issue timely & accurate customer invoice.

• Monitor and issue credit notes for returns / RMA / vendor rebates.

• Manual adjustment: Issue create & debit notes for manual adjustments.

• Analyze and resolve customer discrepancy with SO/PO teams, including root cause analysis and determination.

• Works closely with the order team and process outstanding orders in order to clear backlogs from the back log report.

• To follow up with credit and collection teams and remove order blocks which is preventing billing activity.

• Support monthly, quarterly and ad hoc audits; maintain updated accurate records.

• Month end close reporting, reconciliation and clearing duties.

• At month-end, ensure all the billing activities have been completed accurately.

• Own the billing process and proactively participate in process improvement project and discussion.

• Ensure proper updated documentations of the billing process.

• Other adhoc duties in the billing team as assigned by manager.

Knowledge, Skills and Experience:

• 3 to 5 Years of relevant work experience is required.

• Bachelor's Degree is required.

• Bachelor's Degree in Accounting highly is preferred.

• Able to use common office equipment.

• Able to demonstrate complex problem solving, critical thinking, and decision-making.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Understand, communicate, and collaborate effectively with people across various identities.

• Able to adjust readily to change and adapt as needed.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to work independently with minimum supervision.

• Able to collaborate and build solid, effective working relationships with others.

• Able to quickly learn/adapt to new systems and technology.
   

Working Conditions:

May be required to work in shifts (timings subject to business needs)

On-call availability required as necessary.

Professional, office environment.

TD SYNNEX Statements:

• TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, TD SYNNEX will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter

  TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.