Customer Success Intern - Park City (26/27 Winter)
Park City, Utah, United States · On-site
Entry level
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Park City, Utah, United States · On-site
$21/hr–$24/hr
Entry level$2.6B raised
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$75/hr–$90/hr
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Park City, Utah, United States · On-site
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Customer Success Intern - Park City (26/27 Winter)
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Internship, Temporary
Fully-subsidised accommodation in the company flat, Season pass for local ski resorts
Posted 50d ago
~38 hrs/week
Responsibilities
Manage customer queries across multiple channels and handle billing and product concerns to build loyalty. Assist in establishing operational processes and cultural norms for the new Park City office while providing member insights to the product team.
Requirements
Seeking a proactive, English-fluent self-starter with strong communication skills and a passion for skiing. Must have legal right to work in the US and be comfortable working a rota that includes evenings and weekends.
Full job description
About the role
The 26/27 season marks a significant milestone for Carv: the launch of our first US office in Park City.
As one of our inaugural US-based interns, you’ll be at the forefront of establishing how Carv shows up for its North American customers. Your areas of focus will be across Membership & Sales, Product and Logistics, while also helping to shape the norms, culture and working practices of a brand new office location. You will work closely with the London and Innsbruck team throughout, but you’ll also bring your own perspective on what great customer experience looks like for a North American audience.
This role suits someone who gets energised by figuring things out, not just following a script, and who wants to look back at the end of the season knowing they helped to build something.
The successful applicants will spend five days per week in the Park City office.
What you’ll do
Process and respond to customer queries across all Carv communication channels
Handle incoming customer calls regarding billing issues, product questions and general customer concerns
Be part of a global intern team, solving problems and turning frustrated customers into loyal ones
Work cross-functionally with other departments during your rotations
Feed back real member insights to the Product team, with a direct impact on the business from day one
Help establish and document ways of working for the Park City office, contributing to processes and not just following them
Serve as a cultural ambassador for Carv in the US, bringing local knowledge and perspective to a global team
Who we're looking for
We’re looking for someone who combines the warmth and professionalism of a great customer-facing service, with the initiative and adaptability of someone comfortable in new territory. This role will suit a self-starter who can handle ambiguity and see that as exciting rather than unsettling.
Ideal candidate
Is outgoing, articulate and a confident communicator in person, over the phone and through email, fluent in English
Is highly organised and able to manage their own workload without close supervision
A knack for problem-solving is a must, with the ability to form and communicate ideas in a clear and concise manner
Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
Brings a proactive mindset, spots what needs doing and does it, rather than waiting to be told
Enjoys working in close collaboration with team members, while also having the capacity to self-manage and prioritise their workload independently
Is comfortable helping to build and refine processes in a setup that’s new, not established
Thrives in fast-moving environments and adapts well when things change
Is computer literate, with good knowledge of Google Workspace, as well as the confidence to get to grips quickly with internal software systems
Has a genuine love of skiing and some knowledge of ski technique or equipment
Is based in the US, has legal US citizenship or right to work and is available to work shifts covering US timezone hours, including some evenings and weekends.
Is an early adopter of AI and is frequently using this for personal or professional projects.
Duration:
The internship runs from October 2026 through to April 2027.
This is a US-based role, requiring five days per week in the Park City office.
This role is 37.5 hours per week worked on a rota with the other interns. This will include some evening and weekend shifts.
Renumeration:
$17 per hour
Opportunity to work from Carv’s newest office
Opportunity for contract to include accommodation for the whole internship
Season pass for local ski resorts
Applications:
Fill out the form below to apply! Applications will formally close on 30 August 2026, although roles may be filled before then as we offer on a rolling basis.
Turn skiing into learning with our wearable sensors & personalized tips.
Industry
Computers and Electronics Manufacturing
Company size
11-50 employees
Founded
2013
Headquarters
London, England
LinkedIn followers
9,894
Meet Carv 2: A coach for every skier, on every terrain.
Better skiers have more fun, but getting better doesn’t happen by chance. That’s why we built Carv 2.
Tiny, yet powerful. Our wearable sensors clip to any boot, capturing your every turn to provide personalized tips, so you can take on harder terrain and look cool doing it.
Offices: Coldharbour Works, 245 Coldharbour Lane, Brixton, London, England SW9 8RR, GB · Bozner Platz 1, Innsbruck, Tyrol 6020, AT
How many Customer Service & Support jobs are open in Park City, UT right now?
There are currently 263 open customer service & support positions in Park City, UT listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Park City, UT?
Companies currently hiring include Vail Resorts, Stein Collection, Promontory Club, Alterra Mountain Company, Montage International, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Park City, UT?
Yes — 6 of the 263 open customer service & support positions offer remote or hybrid work (2 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Park City, UT?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.