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Jobs at Carv (Now Hiring) — 13 open

Carv logoCarv

Customer Success Manager - Contract 9-12 months

Park City, Utah, United States · On-site

Mid level

What you'll do Knowledge management & CRM performance Govern CRM usage across the CX team - setting data quality standards, enforcing hygiene protocols and tracking performance.Collaborate with CX Managers to spot knowle…

Skills: CRM Management, Knowledge Management, People Operations, HR Platform Administration, Project Management

Carv logoCarv

Customer Success Intern - Park City (26/27 Winter)

Park City, Utah, United States · On-site

Entry level

About the role The 26/27 season marks a significant milestone for Carv: the launch of our first US office in Park City. As one of our inaugural US-based interns, you’ll be at the forefront of establishing how Carv shows …

Skills: Customer Service, Problem Solving, Communication, Google Workspace, Time Management

Carv logoCarv

Graphic & Motion Designer

Innsbruck, Tyrol, Austria · Hybrid

$35k–$50k/yr

Senior

The role: We're hiring a mid-to-senior Graphic & Motion Designer for the full ski season, September through April, to raise the visual bar across everything Carv makes. There's a lot happening this year: an evolution of …

Skills: Graphic Design, Motion Graphics, Adobe After Effects, Adobe Illustrator, Adobe Photoshop

Carv logoCarv

Senior iOS Engineer

Park City, Utah, United States · On-site

Senior

What You’ll Do Own the iOS experience from architecture to implementationWork closely with designers and product managers to create intuitive, high-performance interfacesImplement real-time coaching features powered by A…

Skills: iOS Development, Software Architecture, Rust, Go, Python

Carv logoCarv

Hardware Engineer

London, England, United Kingdom · On-site

Mid level

What You’ll DoDesign, develop and integrate new sensors or embedded technology into our core product.Build and test prototypes using promising new technologies which could allow us to improve the product.Supervise and op…

Skills: Electronics Design, Embedded Systems, Prototyping, Schematic Design, Layout Design

Carv logoCarv

Senior Android Engineer

Park City, Utah, United States · On-site

Senior

What You’ll Do Own the Android experience from architecture to implementationWork closely with designers and product managers to create intuitive, high-performance interfacesImplement real-time coaching features powered …

Skills: Kotlin, Jetpack Compose, Rust, Go, Python

Carv logoCarv

Senior Rust Engineer

Park City, Utah, United States · On-site

Senior

What You’ll Do Own the Rust codebase from architecture to implementationMaintain and scale our infrastructure on Google CloudWork closely with designers, product managers and skiers to build category defining coaching ex…

Skills: Rust, Go, C++, Google Cloud Platform, System Architecture

Carv logoCarv

Mechanical Engineer

London, England, United Kingdom · Hybrid

$40k–$60k/yr

Mid level

What You’ll Do Design and develop our core Carv product, applying engineering excellence and knowledge of design for manufacturing to create beautiful hardware that can be manufactured at scale.Develop early-stage protot…

Skills: Mechanical Engineering, Design For Manufacturing, Prototyping, Consumer Electronics, Medical Device Development

Carv logoCarv

Hardware Intern 27/28 Winter

London, England, United Kingdom · On-site

Entry level

About the role Successful applicants will divide their time between two locations as follows: Innsbruck: During the peak of the season (November - April) you will have the option of working for 3-4 months from our office…

Skills: Mechanical Engineering, Electrical Engineering, Python, SQL, CAD Software

Carv logoCarv

Growth Product Manager

Park City, Utah, United States · On-site

Mid level

The Challenge Phone-only is a different game from hardware. Lower price point, lower commitment to start, but much higher leverage on funnel mechanics. Every onboarding step matters. Every paywall variant matters. Every …

Skills: Growth Product Management, Funnel Optimization, A/B Testing, Figma, AI Tooling

Carv logoCarv

Head of Marketing

London, England, United Kingdom · On-site

Senior+

The Challenge Carv’s customers range from dedicated improvers who seek structured coaching and performance data, to recreational skiers who want to progress without ‘learning’ dominating their day. What unites them is th…

Skills: Brand Positioning, Messaging Architecture, D2C Funnel Strategy, Performance Marketing, Content Marketing

Carv logoCarv

Engineering Manager

London, England, United Kingdom · On-site

Senior

The role You’ll lead a cross-functional team and help them do the best work of their careers. That means setting clear expectations, giving direct feedback, building accountability, and creating an environment where engi…

Skills: Engineering Management, Line Management, Technical Leadership, Product Strategy, AI Fluency

Carv logoCarv

Customer Success Intern (26/27 Winter)

London, England, United Kingdom · Hybrid

Entry level

About the role We’re looking for individuals to help us forge this new path within the sports-tech industry. After onboarding and training, the successful applicants will spend time in at least two different areas of Cus…

Skills: Customer Service, Problem Solving, Communication, Google Docs, Excel

Carv logo

Customer Success Manager - Contract 9-12 months

Carv

Park City, Utah, United States • On-site

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Mid level

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  • Contract
  • Competitive Salary, Bonus, Accommodation in Park City, Ski Pass
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Manage CRM performance, knowledge base quality, and customer service standards to improve efficiency and self-service. Oversee people operations including intern management, HR platform administration, and US office operations in Park City.

Requirements

Requires experience in customer experience, support operations, or people operations with a track record of process automation. Must have experience managing junior staff and coordinating office logistics or events.

Full job description

What you'll do

Knowledge management & CRM performance

  • Govern CRM usage across the CX team - setting data quality standards, enforcing hygiene protocols and tracking performance.
  • Collaborate with CX Managers to spot knowledge gaps and turn them into new or updated knowledge base articles.
  • Monitor self-serve metrics and use the insights to reduce repeat contacts and escalations.
  • Define and manage quality-of-service standards across email, chat and phone, including response-time SLAs and CSAT benchmarks.
  • Lead regular audits of knowledge base content and CRM workflows, retiring stale material and improving search relevance.
  • Identify tooling improvements and champion adoption of features that make agents more efficient and customers happier.

People operations

  • Manage our intern program end to end - onboarding, day-to-day support, performance check-ins and offboarding.
  • Own our HR platform (Rippling): automating holiday requests, approvals, and balance tracking; configuring rota templates and scheduling workflows; streamlining hiring and onboarding sequences; and automating performance review admin and reminders.
  • Review and publish team rotas to ensure strong coverage across peak and off-peak periods.
  • Oversee holiday scheduling to balance employee wellbeing with business continuity.

Office & events coordination

  • Run day-to-day US office operations for the new office and accommodation we’re opening this year in Park City
  • Plan and deliver internal team events, mostly in the form of offsites, on budget and on time.
  • Gather post-event feedback to keep improving the employee experience.

What success looks like

In your first year, you'll be measured on outcomes like:

  • Efficiency: reclaiming significant time currently lost to manual HR and scheduling work through automation.
  • Coverage: consistently strong schedule coverage during peak periods.
  • Team satisfaction: a healthy employee NPS, reflecting a well-run, well-supported team.
  • Self-service: a high share of customer enquiries resolved through the knowledge base without agent contact.
  • Responsiveness & quality: meeting response-time SLAs and high CSAT across channels, with time-to-resolution improving year over year.
  • Events: high event satisfaction scores, delivered within budget.

What we're looking for

  • A people-first mindset: you care about both customer outcomes and team culture.
  • Experience in customer experience, support operations, people operations, or a similar cross-functional operations role.
  • Experience managing interns or junior team members.
  • A track record of owning and improving processes: you spot manual, repetitive work and automate it.
  • Hands-on experience with an HR platform (Rippling a plus) and/or CRM and support tooling.
  • Comfort working with data and metrics to drive decisions and demonstrate impact.
  • Strong organisational and project-management skills, with the ability to juggle people, systems and events at once.
  • Excellent communication and stakeholder-management skills, especially partnering with managers.
  • Event and/or office coordination experience, with an eye for logistics and budgets.
  • Experience scaling operations through periods of team or regional growth.

What we offer

  • Competitive salary and bonus
  • Opportunity for accommodation in our Park City accommodation
  • A ski pass for local mountains

How To Apply

Please apply below. In your covering letter, please include:

  • Why you think you are a good fit for this role.
  • A description of your skiing experience.

Related keywords

CRMRipplingKnowledge BaseSLACSATNPSPeople OperationsCustomer ExperienceCXProcess AutomationOffice ManagementEvent PlanningKnowledge ManagementHRISSupport Operations

About Carv

LinkedInVisit site

Turn skiing into learning with our wearable sensors & personalized tips.

Industry
Computers and Electronics Manufacturing
Company size
11-50 employees
Founded
2013
Headquarters
London, England
LinkedIn followers
9,872

Meet Carv 2: A coach for every skier, on every terrain. Better skiers have more fun, but getting better doesn’t happen by chance. That’s why we built Carv 2. Tiny, yet powerful. Our wearable sensors clip to any boot, capturing your every turn to provide personalized tips, so you can take on harder terrain and look cool doing it.

Offices: Coldharbour Works, 245 Coldharbour Lane, Brixton, London, England SW9 8RR, GB · Bozner Platz 1, Innsbruck, Tyrol 6020, AT

Artificial IntelligenceWearablesSports TechnologyReal-time CoachingDeep LearningAction SportsSkiingQuantified selfGamificationMobile Application
View all jobs at Carv

About Carv

LinkedInVisit site

Turn skiing into learning with our wearable sensors & personalized tips.

Industry
Computers and Electronics Manufacturing
Company size
11-50 employees
Founded
2013
Headquarters
London, England
LinkedIn followers
9,872

Meet Carv 2: A coach for every skier, on every terrain. Better skiers have more fun, but getting better doesn’t happen by chance. That’s why we built Carv 2. Tiny, yet powerful. Our wearable sensors clip to any boot, capturing your every turn to provide personalized tips, so you can take on harder terrain and look cool doing it.

Offices: Coldharbour Works, 245 Coldharbour Lane, Brixton, London, England SW9 8RR, GB · Bozner Platz 1, Innsbruck, Tyrol 6020, AT

Artificial IntelligenceWearablesSports TechnologyReal-time CoachingDeep LearningAction SportsSkiingQuantified selfGamificationMobile Application
View all jobs at Carv

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