Omaha, Nebraska, United States · Hybrid
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations…
Skills: Resource Management, Performance Management, Dispute Resolution, Customer Service, Strategic Planning
Omaha, Nebraska, United States · On-site
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations…
Skills: Fraud Investigation, Chargeback Processing, Customer Service, Problem Solving, Decision Making
Omaha, Nebraska, United States · On-site
Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming a…
Skills: Retail Management, Leadership, Merchandising, Recruitment, Employee Training
Omaha, Nebraska, United States · On-site
Position Overview: A Dairy Queen Restaurant Team Member is responsible for providing superior customer service and products quickly, accurately and safely according to standards set by Fourteen Foods and International Da…
Skills: Customer Service, Cash Handling, Basic Math, Communication, Hospitality
Omaha, Nebraska, United States · On-site
$21/hr–$34/hr
Position Summary... What you'll do...Are you ready to be at the forefront of patient care and make an impact in your community? Join our dynamic pharmacy team as a Pre-Grad Intern and gain hands-on experience in an energ…
Skills: Pharmaceutical care, Patient assessment, Customer relationship management, Inventory management, HIPAA compliance
Omaha, Nebraska, United States · On-site
Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that…
Skills: Patient Care, Vital Sign Monitoring, Activities Of Daily Living (ADL), Clinical Documentation, Patient Safety
Omaha, Nebraska, United States · On-site
Summary We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center Michigan late April! We will be hiring many new positions for this team and will start interviews in Mid-March. The Operations Ma…
Skills: Operations Management, Visual Merchandising, Inventory Management, Point Of Sale Software, Guest Service
Omaha, Nebraska, United States · On-site
Summary The Freight Coordinator position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, the Freig…
Skills: Inventory Management, Shipping And Receiving, Point Of Sale Software, Visual Merchandising, Customer Service
Omaha, Nebraska, United States · On-site
$18/hr–$21/hr
Job ID: 291256 Store Name/Number: NE-One Pacific Place (2486) Address:10323 Pacific Street Unit #10, Omaha, NE 68114, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Part Time Position Type: R…
Skills: Waxing, Makeup Application, False Lash Application, Client Service, Product Knowledge
Omaha, Nebraska, United States · On-site
$16/hr–$19/hr
Job ID: 291255 Store Name/Number: NE-One Pacific Place (2486) Address: 10323 Pacific Street Unit #10, Omaha, NE 68114, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type:…
Skills: Personalized Consultations, Product Recommendations, Customer Service, Sales, Inventory Management
Omaha, Nebraska, United States · On-site
$40k–$50k/yr
Ready to level up your career? At Prime Communications, you'll earn competitive pay, develop valuable sales skills, and have the opportunity to grow into leadership roles with the largest authorized AT&T retailer in the …
Skills: Sales, Customer Service, Bilingual Spanish, Communication Skills, Relationship Building
Omaha, Nebraska, United States · On-site
Maintenance Team Member Full-time $16 per hour Are You Ready to Kickstart Your Career? Sapp Bros., Inc. is seeking dedicated Maintenance Team Members to join our team. This isn’t just another job—it’s an exciting opportu…
Skills: Janitorial Services, Facility Maintenance, Customer Service, Pressure Washing, Housekeeping
Omaha, Nebraska, United States · On-site
$19/hr–$23/hr
Hotel Night Auditor, Moxy Omaha Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $19.00-$23.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday…
Skills: Night Audit, Customer Service, General Accounting, Financial Reporting, Guest Relations
Omaha, Nebraska, United States · On-site
$19/hr–$23/hr
Hotel Night Auditor, Moxy Omaha Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $19.00-$23.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday…
Skills: Night Audit, Customer Service, General Accounting, Financial Reporting, Cash Handling
Omaha, Nebraska, United States · On-site
Overview Text “BACON” to 25000 to schedule an interview! Our YOU FIRST Philosophy In addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care abou…
Skills: Communication, Teamwork, Sanitization, Table Resetting, Housekeeping
Omaha, Nebraska, United States · On-site
Overview Our YOU FIRST Philosophy In addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where o…
Skills: Customer Service, Multi-tasking, Menu Knowledge, Teamwork, Food Safety
Omaha, Nebraska, United States · Remote OK
$70k–$120k/yr
Role Overview Job Title: Franchise SpecialistJob Type: Full-Time W2 EmployeeReports To: Senior SpecialistDepartment Head: Chief Growth OfficerLocation: Remote or Hybrid Work at Omaha HeadquartersCompensation: $47,500 Bas…
Skills: Sales Qualification, Consultative Selling, Active Listening, Emotional Intelligence, Pipeline Management
Omaha, Nebraska, United States · On-site
$25/hr–$33/hr
Looking to work Monday-Friday and be home every day? Join Casey's as a Field Maintenance Technician and get your nights and weekends back! As a Field Maintenance Technician, you'll work in a designated set of stores comp…
Skills: HVAC Maintenance, Refrigeration Repair, Electrical Wiring, Plumbing, Fuel Systems Maintenance
Omaha, Nebraska, United States · On-site
Overview Text “BACON” to 25000 to schedule an interview! Our YOU FIRST Philosophy In addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care abou…
Skills: Communication, Teamwork, Sanitization, Table Resetting, Housekeeping
Omaha, Nebraska, United States · On-site
Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to ou…
Skills: Personnel Management, Financial Management, Strategic Leasing, Budgeting, Risk Management
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Lead and develop a team to execute fraud and dispute operations while driving process improvements through gap analysis. Oversee performance metrics, SLAs, and the establishment of standard operating procedures to achieve organizational goals.
Requires a bachelor's degree or equivalent experience with over 5 years of management and 5 years of experience in disputes or customer service within Fintech or Financial Services. Must possess strong communication, organizational, and leadership skills to manage day-to-day operations.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
The Fraud & Dispute Manager is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success. The role will be accountable for a business unit to ensure that all business objectives are achieved. The person in this role is responsible for all aspects of initiating and executing strategies to drive toward the successful achievement of critical functions and objectives for our customers and associates.
Recruit, develop, inspire and lead a team to effectively execute the responsibilities and expectations of their role.
Champion efforts to process improve department operations through gap analysis and leverage talent to create and execute actionable plans within budget parameters.
Make complex decisions and recommendations under limited directions. Use a high degree of initiative and independent judgment.
Build and use effective working relationships within own department and across departments, functions, and geographic reporting lines.
Oversee associate engagement efforts and leverage the team to drive activities for the department to include various meetings.
Track performance against internal standards, SLAs, and external/industry benchmarks, using budget, forecasting, capacity planning, and workforce optimization best practices.
Oversee the management of metrics with a focus on continuous improvement initiatives.
Respond well under pressure and leads all levels effectively through adversity and ambiguity as a normal business condition.
Partner with Client Advisors and Team Leads in the establishment and oversight of new procedures (SOPs – Standard Operating Procedures) to address areas requiring improvement.
Deliver against defined organizational goals of talent, strategy, and results aligned with the annual operating plan.
Ensure the team has the training, tools, processes and methodologies needed.
Lead and manage change in an environment that is transforming and maturing.
Create a “one Fiserv” approach to Card Services.
Develop high-potential talent, maximizing talent capabilities and building world-class teams.
Bachelor’s degree or equivalent work experience.
5+ years of management experience which includes but is not limited to resource management, reporting, associate development and performance management.
5+ years of Disputes or Customer Service environment preferably within the FINTECH or Financial Services Industry, driving and direction results in a world-class operations environment.
I have knowledge to direct day-to-day operations through planning and delegation of work.
Exceptionally strong and effective written and oral communication skills; strong ability to articulate and promote ideas, plans, and results to all levels.
Ability to effectively influence, communicate and work with all levels of the organization and with clients as necessary.
Strong organizational skills.
What would be nice to have:
Industry Knowledge
Experience with Network disputes
Measurement of Effectiveness
Excellent Communication
Percentage/frequency of travel up to 20-30%
Health. Medical, dental, vision, life insurance, and disability options
Flexibility. Flex scheduling eligibility after 180 days of employment, hybrid work arrangements
Work/Life Balance. Paid time off
Family Time. Parental bonding leave
Retirement. 401(k) plan with company matching
Education. Tuition reimbursement, internal eLearning training and development portal
Investment. Employee Stock Purchase Plan
And more!
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
A global leader uniting commerce and finance.
Fiserv, Inc. (NASDAQ: FISV) is a global technology leader committed to delivering innovative and transformative financial services experiences for clients in more than 100 countries.
Offices: 600 N Vel R Phillips Ave, Milwaukee, Wisconsin 53203, US · L Block Road, Gurgaon, Haryana 122008, IN · Inorbit Mall Road, Hyderabad, TS 500081, IN · 14090 Southwest Fwy, Sugar Land, TX 77478, US · 13100 N Promenade Blvd, Stafford, TX 77477, US
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