Representative, Customer Service (6-month contract)
Oakville, Ontario, Canada · Hybrid
$46k–$55k/yr
Mid level
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Dining Room Server (Part-time) - Delmanor Glen Abbey
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Representative, Customer Service (6-month contract)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$46k–$55k/yr
Full-time, Temporary
professional certificate
Employee and family assistance program, Wellness essentials, Group retirement savings plan with company match, Paid holidays, Paid time off, Paid volunteer opportunities
Posted 5d ago
~40 hrs/week
Responsibilities
The Customer Service Representative handles high-volume inbound and outbound calls while providing an exceptional experience to clients. They are responsible for addressing issues, communicating file updates, and ensuring transactions close smoothly and on time.
Requirements
Candidates must have 3-5 years of experience in a call center or banking environment. A Legal Assistant or Law Clerk diploma and mortgage administration experience are considered assets.
Full job description
Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional, friendly, and able to build rapport while owning every interaction. Attention to detail and the ability to think outside the box are essential. In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.
HERE’S HOW YOU’LL CONTRIBUTE:
Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Ensure service standards are being met by processing designated lender follow-up in accordance with the applicable program.
Communicate file updates to internal and external partners using internal computer systems.
Organize rush requests.
Assist with preparation of document packages and reporting.
Meet and exceed customers’ needs and expectations, escalating all issues to the department manager.
HERE'S WHAT YOU'LL BRING:
Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
Exceptional phone manner with strong communication and interpersonal skills.
Ability to build rapport and own every interaction.
Proven ability to problem-solve and prioritize issues.
Detail-oriented and proven ability to multi-task in a fast-paced environment.
Ability to exercise good judgment in protecting confidential information.
Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).
Hybrid work model: 3 days in office required.
Our core hours of operation are 8:00 a.m.–9:00 p.m., Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.
Total Direct Compensation:
45,880 - 55,130
Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
*As per terms of the employment agreement
For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
We provide industry-leading title insurance, residential & commercial real estate services and debt recovery solutions.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1991
Headquarters
Oakville, Ontario
LinkedIn followers
15,398
Based in Oakville, Ontario, FCT has over 1,200 employees across the country. FCT provides industry-leading title insurance, default solutions and other real estate-related products and services to approximately 450 lenders, 43,000 legal professionals and 5,000 recovery professionals, as well as real estate agents, mortgage brokers and builders, nationwide.
Great Place to Work® has named FCT one of Canada’s Best Workplaces® for ten consecutive years (2015-2024) and certified FCT as a Great Place to Work®. In 2024, FCT’s parent company, First American Financial Corporation, was named one of the 100 Best Companies to Work for by Great Place to Work® and Fortune Magazine for the ninth consecutive year. First American was named one of the Best Workplaces for Women™ for the eighth straight year in 2023.
***
Située à Oakville, en Ontario, FCT compte plus de 1 200 employés à travers le pays. FCT offre des produits d’assurance titres à l’avant-garde de l’industrie, des solutions de recouvrement et d’autres produits et services liés à l’immobilier à près de 450 prêteurs, 43 000 professionnels juridiques et 5 000 professionnels du recouvrement, ainsi qu’à des agents immobiliers, à des courtiers hypothécaires et à des entrepreneurs de partout au Canada.
Great Place to WorkMD a nommé FCT l’un des meilleurs endroits où travailler au Canada (Canada’s Best WorkplacesMD) pour la dixième année consécutive (de 2015 à 2024) et lui a remis la certification Great Place to WorkMD. En 2024, la société mère de FCT, First American Financial Corporation, a été nommée l’une des 100 meilleures entreprises où travailler par Great Place to WorkMD et le magazine Fortune pour la neuvième année consécutive. En 2023, First American a été nommée l’un des meilleurs milieux de travail pour les femmes (Best Workplaces for WomenMC) pour la huitième année consécutive.
Offices: 2235 Sheridan Garden Drive, Oakville, Ontario L6J 7Y5, CA
Title insurance policies & coverageMortgage & real estate fraudLand title and land registry systems in CanadaTitle defects and rectificationUnderwritingCommercial development on First Nations landsDefault solutionsand Valuation servicesMortgageFinance
How many Customer Service & Support jobs are open in Oakville, Canada right now?
There are currently 397 open customer service & support positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Oakville, Canada?
Companies currently hiring include Loblaw Companies Limited, Walmart, Global Elite Consultants, Starbucks, FCT, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Oakville, Canada?
Yes — 96 of the 397 open customer service & support positions offer remote or hybrid work (52 remote, 44 hybrid).
How do I apply for Customer Service & Support jobs in Oakville, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.