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Benefits: Opportunity for advancement Training & development Flexible schedule We Offer Competitive Salary: Paid biweekly and based on experience and skillset Performance-Based Commission: Monthly payouts based on KPIs C…
Benefits: Opportunity for advancement Training & development Flexible schedule We Offer Competitive Salary: Paid biweekly and based on experience and skillset Performance-Based Commission: Monthly payouts based on KPIs C…
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Part-time
Opportunity for advancement, Training and development, Performance bonus, Company parties, Employee discounts
Posted 4d ago
~40 hrs/week
Responsibilities
The Member Services Representative is responsible for driving sales through lead generation and referrals while providing exceptional customer service. They must maintain a welcoming environment, manage member accounts, and ensure the facility remains clean and organized.
Requirements
Candidates must have at least one year of experience in a service-oriented role and possess strong communication skills. A CPR/AED certification is required within 30 days of hire, and the ability to lift up to 50 lbs is necessary.
Full job description
Benefits:
Opportunity for advancement
Training & development
Bonus based on performance
Company parties
Employee discounts
HERE WE GROW AGAIN!
Come join us and become part of the greatest growth story to ever be told in the fitness industry.
Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Position Overview: Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.
Responsibilities:
Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
Exceed personal sales goals by leveraging effective sales techniques and strategies.
Demonstrate unwavering integrity and adherence to company core values in all interactions.
Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
Foster a welcoming environment for co-workers, members, and guests at all times.
Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
Maintain a clean facility and promptly address member requests and issues.
Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
Effectively communicate special events, club services, programs, and schedules to members and guests.
Serve as an expert on all aspects of club facilities, services, and operational hours.
Required Skills & Experience:
Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
Effective communication skills, both written and verbal.
Strong customer service orientation with a commitment to exceeding expectations.
CPR/AED certification required (can be obtained within 30 days of hire).
A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.
Physical Requirements:
Ability to lift or move up to 50 lbs.
Prolonged standing and walking required for daily duties.
Our Core Values
Communication is Key - Clarity and transparency with our processes and expectations
Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
All In, All The Time - We give 100% without hesitation
Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community
Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!
Vacancy Status: This posting is for an existing vacancy.
AI Use in Recruitment: As part of our recruitment process, we may use artificial intelligence (AI) supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are reviewed and made by human decision-makers at Crunch. AI tools do not independently determine candidate selection or employment outcomes. We are committed to fair, transparent, and non-discriminatory hiring practices and regularly review our processes to ensure they align with legal and ethical standards.
3 million+ members worldwide. 35+ Canadian clubs and growing.
Industry
Health, Wellness & Fitness
Company size
201-500 employees
Founded
1989
Headquarters
Cambridge, Ontario
LinkedIn followers
3,516
Crunch Fitness Canada is the leading Canadian franchisee of Crunch Fitness, one of the world's fastest-growing fitness brands.
We opened our first Canadian club with one belief: that serious fitness should be fun, affordable, and available to every Canadian. Today, we have 35+ clubs open across Ontario, Manitoba, and Quebec, with more opening every month.
Our clubs offer state-of-the-art equipment, one-of-a-kind group fitness classes, personal training, hydromassage, and a No Limits philosophy that means every body, every goal, and every fitness level belongs here. With one of the most competitive price points in the industry, Crunch delivers unmatched value in communities across the country.
We're led by an experienced team of fitness and franchise operators with deep roots in the Canadian market, and we're just getting started.
For entrepreneurs exploring franchise ownership: Crunch Canada is actively expanding its network across Canada. If you believe your community deserves a world-class gym at an accessible price, we'd love to talk.
📍 crunchfitness.ca
📬 [email protected]
Offices: 360 Holiday Inn Dr, Cambridge, Ontario, CA · 382 Yonge Street, 4th Floor, Toronto, Ontario M5G 1S8, CA · 630 Peter Robertson Blvd, Brampton, Ontario L6R 1T4, CA · 40 Hansen South, Brampton, Ontario L6W 3H4, CA · 25 Kings Cross, Brampton, Ontario L6T 3V5, CA
fitnesspersonal trainingHealthand WellnessTrainingFitnessWellnessPersonal Health
3 million+ members worldwide. 35+ Canadian clubs and growing.
Industry
Health, Wellness & Fitness
Company size
201-500 employees
Founded
1989
Headquarters
Cambridge, Ontario
LinkedIn followers
3,516
Crunch Fitness Canada is the leading Canadian franchisee of Crunch Fitness, one of the world's fastest-growing fitness brands.
We opened our first Canadian club with one belief: that serious fitness should be fun, affordable, and available to every Canadian. Today, we have 35+ clubs open across Ontario, Manitoba, and Quebec, with more opening every month.
Our clubs offer state-of-the-art equipment, one-of-a-kind group fitness classes, personal training, hydromassage, and a No Limits philosophy that means every body, every goal, and every fitness level belongs here. With one of the most competitive price points in the industry, Crunch delivers unmatched value in communities across the country.
We're led by an experienced team of fitness and franchise operators with deep roots in the Canadian market, and we're just getting started.
For entrepreneurs exploring franchise ownership: Crunch Canada is actively expanding its network across Canada. If you believe your community deserves a world-class gym at an accessible price, we'd love to talk.
📍 crunchfitness.ca
📬 [email protected]
Offices: 360 Holiday Inn Dr, Cambridge, Ontario, CA · 382 Yonge Street, 4th Floor, Toronto, Ontario M5G 1S8, CA · 630 Peter Robertson Blvd, Brampton, Ontario L6R 1T4, CA · 40 Hansen South, Brampton, Ontario L6W 3H4, CA · 25 Kings Cross, Brampton, Ontario L6T 3V5, CA
fitnesspersonal trainingHealthand WellnessTrainingFitnessWellnessPersonal Health