Oak Brook, Illinois, United States · On-site
$24/hr–$31/hr
The Ed Napleton Automotive Group is looking for a Communication Quality Analyst based in Oakbrook Terrace. The Communications Quality Analyst is responsible for monitoring and evaluating business phone calls to ensure hi…
Skills: Call Monitoring, Quality Assurance, Coaching, Analytical Thinking, Verbal Communication
Oak Brook, Illinois, United States · On-site
As a Sales Associate, you stay current with fashions and trends - inspiring customers to create their own personal style. You provide one-of-a-kind service through relationship building, sharing product knowledge, and pr…
Skills: Customer Service, Relationship Building, Product Knowledge, POS Transactions, Visual Merchandising
Oak Brook, Illinois, United States · On-site
$50k–$79k/yr
Entry-Level Marketing & Sales AssociateLaunch Your Career with The Catalyst Corporation! The Catalyst Corporation is seeking motivated individuals to join our team as Entry-Level Marketing & Sales Associates. This full-t…
Skills: Communication, Interpersonal Skills, Customer Engagement, Sales, Marketing
Oak Brook, Illinois, United States · On-site
Pay Range - $15.00 - $15.00/hour + Tips Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborh…
Skills: Food Preparation, Customer Service, Food Safety, Sanitation Procedures, Adaptability
Oak Brook, Illinois, United States · On-site
$16/hr–$23/hr
Requisition ID: 937247 Store #: 003366 LensCrafters Position:Part-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Sales, Customer Service, Optical Measurements, Point of Sale Systems, Communication Skills
Oak Brook, Illinois, United States · On-site
$26/hr–$27/hr
Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Nordstrom Beauty community, you'll create personalized beauty experiences for customers and be part …
Skills: Makeup Application, Skincare Analysis, Customer Service, Sales Strategy, Digital Selling
Oak Brook, Illinois, United States · On-site
$19/hr–$32/hr
Requisition ID: 937252 Store #: 003366 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Customer Service, Optical Theory, Retail Management, Leadership, Edging And Mounting
Oak Brook, Illinois, United States · On-site
$27/hr–$31/hr
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their…
Skills: Inventory Management, Shipping and Receiving, Organization, Time Management, Problem Solving
Oak Brook, Illinois, United States · On-site
$21/hr–$24/hr
Job ID: 291806 Store Name/Number: IL-Oak Brook (0254) Address:104 Oakbrook Center, Oak Brook, IL 60523, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your Ro…
Skills: Makeup Application, Waxing, Client Relations, Beauty Product Knowledge, Sales
Oak Brook, Illinois, United States · On-site
$58k–$72k/yr
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Heniff Transportation provides best-in-class supply chain solutions …
Skills: Dispatching, Customer Service, DOT Regulations, AS400, Microsoft Outlook
Oak Brook, Illinois, United States · On-site
Description EVEREVE inspires women to move forward in their fashion so that they feel fully alive. By offering modern, curated trends from 150+ brands, including our own best-selling line—along with warm, genuine advice—…
Skills: Fashion Styling, Customer Relationship Management, Retail Sales, Leadership, Trend Analysis
Oak Brook, Illinois, United States · On-site
Description EVEREVE inspires women to move forward in their fashion so that they feel fully alive. By offering modern, curated trends from 150+ brands, including our own best-selling line—along with warm, genuine advice—…
Skills: Retail Management, Team Leadership, Talent Recruitment, Employee Coaching, Inventory Management
Oak Brook, Illinois, United States · Remote OK
Software Engineer II will play a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help Inspira maintain operational excellence…
Skills: Javascript, Typescript, React, Git, Postgres SQL
Oak Brook, Illinois, United States · On-site
$75k–$85k/yr
Description About the Role Estimated first-year earnings range: Uncapped commission and earnings.Training Pay of $18.00 per hour for 6 weeks.This position sells pre-need and at-need funeral services and inventory as well…
Skills: Sales, Lead Generation, Prospecting, Customer Relationship Management, MS Office
Oak Brook, Illinois, United States · On-site
Offering a calm haven and chic sophistication, Le Méridien Chicago - Oakbrook Center sits next to the eponymous shopping center in Oak Brook, Illinois. From our superb vantage point, guests can easily access attra…
Skills: Customer Service, Cleaning, Inventory Management, Physical Stamina, Collaboration
Oak Brook, Illinois, United States · On-site
$19/hr
Supervisor / Team Member | Immersive Gamebox Part Time | Entertainment, Hospitality, Customer Service About Us Immersive Gamebox is redefining how people play together. Inside our interactive Gameboxes, guests team up fo…
Skills: Guest Interaction, Team Leadership, Booking Systems, Problem Solving, Customer Service
Oak Brook, Illinois, United States · On-site
$15/hr–$15/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer Experience, Retail Sales, Merchandising, Loss Prevention, Cash Handling
Oak Brook, Illinois, United States · On-site
$18/hr–$18/hr
Store 4706702: 2210 W 22nd St, Oak Brook, Illinois 60523 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant Manager. If …
Skills: Team Leadership, Recruiting, Interviewing, Delegation, Planning And Organizing
Oak Brook, Illinois, United States · On-site
$15/hr–$19/hr
Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores a…
Skills: Customer Service, Beverage Preparation, Espresso Bar Operation, Product Knowledge, Hospitality
Oak Brook, Illinois, United States · On-site
$15/hr–$19/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Inventory Management, Order Fulfillment, Customer Service, Merchandising, Stockroom Organization
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The analyst monitors and evaluates business phone calls to ensure high-quality customer interactions and compliance. They provide constructive coaching to employees and identify trends to improve operational efficiency and customer satisfaction.
Candidates must have a high school diploma and excellent communication and analytical skills. Experience in quality assurance, customer service, or call center operations is preferred.
The Ed Napleton Automotive Group is looking for a Communication Quality Analyst based in Oakbrook Terrace.
The Communications Quality Analyst is responsible for monitoring and evaluating business phone calls to ensure high-quality customer interactions and effective communication.
This role provides constructive coaching and feedback to employees, identifies trends and opportunities for improvement, and recommends best practices to enhance customer experience, operational efficiency, and overall call quality.
The ideal candidate has strong listening, analytical, and communication skills, with the ability to deliver objective feedback that promotes continuous improvement
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Job Responsibilities:
Job Requirements:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Welcome to the Napleton Auto Group! Our family has been selling & servicing vehicles since 1931. Today there are more than 80 Napleton Auto Group dealerships that are family owned & operated, providing thousands of customers with unmatched service and an unbeatable price. From 1931, when Edward W. Napleton opened a small DeSoto dealership on the south side of Chicago, to the more than 80 Napleton Auto Group dealerships our family owns today, our commitment to customer satisfaction shines through at every Napleton dealership. With locations in Libertyville, Glenview, Northbrook, Calumet City, Blue Island, Bourbonnais, Loves Park, Rockford, Schererville, IN Springfield, MO, and Columbus, WI— Every dealership in the Napleton Auto Group is guided by a single principle—putting the customer first. Our group operates 32 franchises and provides sales and service needs for the following brands: Audi Alfa Romeo Bentley Buick Cadillac Chevrolet Fiat Ford Honda Hyundai Jaguar Lincoln Mazda Mercedes-Benz Mitsubishi Nissan Porsche Rolls-Royce Subaru Volkswagen Volvo From an experienced, knowledgeable sales staff that makes sure you have a no pressure buying experience, to our extended service hours, we’re dedicated to providing you with the best possible experience. That’s why we offer free service loaners, why our customer lounge areas have complimentary Wi-Fi and cable TV, and why you can always help yourself to fresh, hot coffee or bottled water. For over 85 years, the Napleton family has made sure that absolutely nothing is more important than our commitment to your satisfaction. You’ll see it in every department of every Napleton Auto Group dealership. We hope you’ll join the thousands of other satisfied customers that buy and service their vehicles the Napleton way. Visit us at www.shopnapleton.com to learn more about how we can assist you in your next vehicle need!
There are currently 230 open customer service & support positions in Oak Brook, IL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Macy's, Horseshoe Bay Resort, The Inland Real Estate Group of Companies, Inc., Athletico, Nordstrom, among others. Browse the listings above to see every active employer.
Yes — 29 of the 230 open customer service & support positions offer remote or hybrid work (11 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
