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Work Pattern Sunday: 18:00 - 22:00 Monday: 18:00 - 22:00 Tuesday 18:00 - 22:00 Wednesday 18:00 - 22:00 Saturday 18:00 - 22:00 Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline …
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DPSS Customer Services Coordinator | 10743 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum (Scale G) | Norwich Empower Independence. Champion Inclusion. Make a Difference. Are you passionate about…
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Part-time
Posted 20h ago
Apply by Jul 10
~27 hrs/week
Responsibilities
Responsible for serving customers, filling shelves, and driving sales growth within the M&S Food section. The role involves using digital tools to enhance the customer experience and maintaining high service standards during busy periods.
Requirements
Candidates must be at least 18 years old due to late-night working hours. Applicants should be digitally confident, resilient, and capable of working in a high-pressure retail environment.
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Forward thinking, future-focused and digital-first retail
Industry
Retail
Company size
10,001+ employees
Founded
1884
Headquarters
London, London
LinkedIn followers
782,175
Total funding
$1.1B
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
Offices: Waterside House, 35 North Wharf Rd, London, London W2 1NW, GB
How many Customer Service & Support jobs are open in Norwich, United Kingdom right now?
There are currently 91 open customer service & support positions in Norwich, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Norwich, United Kingdom?
Companies currently hiring include Norfolk County Council, Greene King Brewery, Careline365, Marks and Spencer, Costa Coffee, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Norwich, United Kingdom?
Yes — 23 of the 91 open customer service & support positions offer remote or hybrid work (1 remote, 22 hybrid).
How do I apply for Customer Service & Support jobs in Norwich, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.