Position Overview: The Director of Amenity Management is responsible for shaping and implementing a cohesive strategy for amenities and lifestyle programming across the entire portfolio of properties. Ensures that all re…
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$75k–$85k/yr
Full-time
Posted 22d ago
~40 hrs/week
Responsibilities
The role is responsible for developing and implementing a cohesive amenity and lifestyle strategy across a portfolio of luxury residential properties. This includes overseeing operational standards, designing resident engagement programming, and managing budgets and vendor contracts.
Requirements
The candidate must be able to lead multi-property teams and standardize quality benchmarks for luxury living experiences. Strategic leadership in amenity enhancement and a focus on brand alignment are essential.
Full job description
Position Overview:
The Director of Amenity Management is responsible for shaping and implementing a cohesive strategy for amenities and
lifestyle programming across the entire portfolio of properties. Ensures that all residential communities deliver an
exceptional living experience, aligned with the company's vision of luxury, innovation, and engagement. The role
combines operational oversight, creative programming, and strategic leadership to enhance resident satisfaction and
property value portfolio-wide.
Portfolio Amenity Strategy & Innovation
Develop and execute a comprehensive amenity strategy that supports the company’s brand vision, resident expectations, and evolving market trends.
Establish consistent operating standards, service expectations, and best practices across all properties.
Evaluate existing amenities and identify opportunities to enhance offerings, improve efficiency, and create a competitive resident experience.
Lifestyle Programming & Resident Engagement
Create and oversee a portfolio-wide calendar of resident events, experiences, and engagement initiatives tailored to each community.
Develop innovative programming that promotes resident satisfaction, retention, and a strong sense of community.
Utilize resident feedback, industry trends, and market insights to continuously improve lifestyle offerings.
Amenity Operations & Performance Management
Partner with property teams to ensure amenities are maintained at the highest standards and deliver an exceptional resident experience.
Monitor amenity performance, identify operational opportunities, and implement solutions to enhance service quality.
Provide guidance and support to on-site teams to improve daily operations and resident interactions.
Resident Experience & Community Building
Champion a consistent and elevated resident experience across the portfolio.
Develop service strategies, communication standards, and engagement initiatives that strengthen resident relationships.
Serve as a resource for property teams in addressing resident needs and enhancing overall satisfaction.
Team Leadership & Development
Recruit, train, and support amenity and lifestyle teams to foster a culture of hospitality, accountability, and innovation.
Build strong partnerships across property teams to encourage collaboration and the sharing of best practices.
Provide ongoing coaching and development to elevate team performance.
Budget & Vendor Management
Develop and manage budgets for amenity operations, programming, and resident experiences.
Build and maintain relationships with vendors, service providers, and event partners.
Negotiate contracts and identify opportunities to maximize value and improve portfolio-wide offerings.
Brand Experience & Excellence
Ensure all amenities, programming, and resident experiences align with the company’s brand standards and commitment to excellence.
Continuously seek opportunities to elevate the resident journey and differentiate the communities within the market.
Bushburg is the driving force behind the predevelopment planning, ground-up construction, and adaptive reuse conversion of sites in New York and New Jersey. Bushburg is an integrated real estate development and management company that invests in transformative projects that create long-term value in emerging markets. Since 1999, Bushburg has leveraged its understanding of dynamic generational change and its commitment to solution-driven design to deliver premium living and working experiences for its residential and commercial tenants. More information on Bushburg and its portfolio can be found at www.bushburg.com.
Offices: 1 Pennsylvania Plaza, Suite 1115, New York, NY 10119, US
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,246 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1611 of the 11246 open customer service & support positions offer remote or hybrid work (466 remote, 1145 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.