Munich, Bavaria, Germany · Hybrid
IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutio…
Skills: Customer Success Management, Team Leadership, SaaS, Net Revenue Retention, Churn Prevention
Marriott International Hotels, Inc.Munich, Bavaria, Germany · On-site
The Munich Marriott City West sets new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites and nearly 5000 sqm of public space, including a state-of-the-a…
Skills: Mixology, Cocktail preparation, Hospitality, Customer service, Bar operations
Munich, Bavaria, Germany · On-site
Unternehmensbeschreibung Fashion und Lifestyle, 6.500 Mitarbeiter:innen, 13 Department Stores, Online-Shops in 13 Ländern, 1.500 Marken, 21 Restaurants & Confiserien, 15 erstklassige Services, drei Friseur-Salons und ste…
Skills: Customer service, Hospitality, Communication, Teamwork, Cash handling
Munich, Bavaria, Germany · Hybrid
$85k–$104k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Finnish, English, E-commerce operations, Product data management, Content management
Munich, Bavaria, Germany · Hybrid
$43k–$52k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Finnish, English, E-commerce operations, Product data management, Content management
Mirpuri Group USA - PANDORA Jewelry DivisionMunich, Bavaria, Germany · On-site
München | Riem Arcaden | Teilzeit (20 Std. pro Woche) | Ab dem 01.09.2026 Du liebst Schmuck, Menschen – und den Moment, wenn beides zusammenkommt? Dann könnte das hier der perfect match sein! In unserem Pandora Store bis…
Skills: Customer Service, Sales, Consulting, Creativity, Initiative
Munich, Bavaria, Germany · On-site
Are you passionate about football (soccer) and interested in building something of your own? Stranger Soccer is expanding globally and is looking for a License Owner to launch and grow Stranger Soccer in Munich. This is …
Skills: Entrepreneurship, Operations Management, Customer Service, Team Management, Marketing
Marriott International Hotels, Inc.Munich, Bavaria, Germany · On-site
Welcome to your next big adventure! The world of travel has always fascinated you, and you often wondered what goes on behind the scenes of a hotel? With us, you can find out exactly that! During your three-year training…
Skills: Hospitality, Customer service, Communication, Event management, Accounting
Marriott International Hotels, Inc.Munich, Bavaria, Germany · On-site
Be empowered. Begin: A structured onboarding program and staff accommodation to help you get off to a great start. Belong: Join a welcoming and diverse team with colleagues from different nationalities, flat hierarchies,…
Skills: Housekeeping management, Quality control, Team leadership, Operational coordination, Maintenance tracking
Munich, Bavaria, Germany · Hybrid
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Social media management, Content creation, Community engagement, Sprinklr, Project management
Munich, Bavaria, Germany · On-site
Unternehmensbeschreibung Unser Herz schlägt türkis. Arbeiten bei Motel One ist wie zu Freunden kommen, wo Wertschätzung und Unterstützung großgeschrieben werden und die individuelle Persönlichkeit willkommen ist. Wir beg…
Skills: Customer service, Hospitality, Communication, Teamwork, Quality awareness
Munich, Bavaria, Germany · On-site
Unternehmensbeschreibung KNDS Deutschland entwickelt, fertigt und betreut als Systemhaus ein breit gestreutes Produktportfolio. Dazu zählen Kampfpanzer, hochgeschützte Radfahrzeuge, Artilleriesysteme, Militärbrücken, Kun…
Skills: Order processing, Sales support, SAP, MS Office, Excel
Munich, Bavaria, Germany · Hybrid
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Customer Success, Account Management, Customer Experience, Relationship Building, Consultative Selling
Munich, Bavaria, Germany · On-site
Chat Bewerbung » Ort: 81737 München | Vertragsart: Minijob/Geringfügig, unbefristet | Job-ID: 975847 Du begeisterst dich für den Einzelhandel? Du suchst nach einem Minijob in deiner Nachbarschaft? Dann komm in unser Team…
Skills: Customer service, Stocking, Inventory management, Quality control, Price labeling
Munich, Bavaria, Germany · On-site
Chat Bewerbung » Ort: 80637 München | Vertragsart: Teilzeit, unbefristet | Job-ID: 975869 Du liebst es, Menschen ein Lächeln aufs Gesicht zu zaubern? In deiner REWE Mouratidis oHG sorgst du dafür, dass sich deine Kund:in…
Skills: Cashiering, Customer service, Retail operations, Stock management, Communication
Munich, Bavaria, Germany · On-site
Werden Sie Teil unserer Erfolgsgeschichte und gestalten Sie mit unserem Boutique-Team einzigartige Verkaufserlebnisse für unsere Kund:innen. Für unsere Fashion Boutique in München suchen wir zum nächstmöglichen Zeitpunkt…
Skills: Customer Service, Hospitality, Luxury Retail, Communication, Teamwork
Munich, Bavaria, Germany · On-site
Chat Bewerbung » Ort: 81737 München | Vertragsart: Minijob/Geringfügig, unbefristet | Job-ID: 975846 Du begeisterst dich für den Einzelhandel? Du suchst nach einem Minijob in deiner Nachbarschaft? Dann komm in unser Team…
Skills: Customer service, Retail operations, Self-checkout supervision, Stock replenishment, Quality control
Munich, Bavaria, Germany · On-site
$16/hr–$20/hr
eigenblue – We're building the future of engineering. A future where engineers build intelligent systems that solve complex problems, and work alongside those systems to bring their solutions into the real world. We solv…
Skills: IT Support, Network Administration, Troubleshooting, Hardware Maintenance, Server Management
Munich, Bavaria, Germany · On-site
TK Maxx At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whe…
Skills: Customer service, Cashiering, Merchandising, Stock replenishment, Teamwork
Munich, Bavaria, Germany · On-site
Chat Bewerbung » Ort: 80637 München | Vertragsart: Voll-/Teilzeit, unbefristet | Job-ID: 975870 Die Frischetheke ist das Herzstück unserer REWE Mouratidis oHG. Mit deiner Leidenschaft rund um die Themen Fleisch, Wurst, K…
Skills: Customer service, Food preparation, Product presentation, Hygiene standards, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and scale the Customer Success team while owning the post-sales customer journey and strategic retention targets. Collaborate cross-functionally with Sales, Product, and Operations to drive customer value and influence the product roadmap.
Requires significant experience in Customer Success or Account Management within a SaaS or technology environment, including proven team leadership. Candidates must possess strong analytical skills and the ability to influence senior stakeholders, with fluency in both German and English.
IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.
The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.
This role is based in Munich, Germany.
We are looking for an experienced and strategic Head of Customer Success Management to lead and scale our Customer Success function. This is a senior leadership role with direct responsibility for a team of Customer Success Managers across our key markets.
As Head of CSM, you will own the post-sales customer journey at a strategic level, driving customer retention, net revenue retention (NRR), and long-term expansion across IDnow’s enterprise client portfolio. You will be a key voice in shaping how IDnow delivers value to its customers, and a critical partner to Sales, Product, and Operations leadership.
This is a senior leadership role at the intersection of identity technology and customer value, offering real ownership of strategy, team, and outcomes from day one. You will join a diverse, international team working on cutting-edge AI-driven identity solutions, in a company at an exciting growth phase backed by strong institutional investors.
IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: race or ethnic origin, religion or convictions, gender identity or expression, citizenship, marital status, disability, age, or sexual orientation.
Where trust powers identity.
IDnow is Europe’s leader in digital identity and fraud prevention with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania, and France and is backed by renowned institutional investors, including Corsair Capital. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.
Offices: Auenstraße 100, Munich, Bavaria 80469, DE · 122, Rue Robert Keller, Cesson-Sévigné, Brittany 35510, FR · 10 Lower Thames Street, London, England EC3R 6EN, GB
There are currently 1,359 open customer service & support positions in Munich, Germany listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include REWE Group, ALDI SÜD, PENNY International (REWE Group), Lidl in Germany, CHECK24 Vergleichsportal GmbH, among others. Browse the listings above to see every active employer.
Yes — 374 of the 1359 open customer service & support positions offer remote or hybrid work (50 remote, 324 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
