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Full-time
Office cab/shuttle, Cafeteria, Office gym, Job and soft-skill training, Professional degree assistance, Sponsorship for education
Posted 46d ago
~40 hrs/week
Responsibilities
The Assistant Manager will serve as the primary point of contact for post-sale customers and manage client data within CRM platforms. They are responsible for resolving customer queries, coordinating with internal departments, and improving overall customer satisfaction scores.
Requirements
Candidates must possess advanced communication skills and a strong customer-oriented mindset. The role requires experience in relationship building and effective interdepartmental coordination to ensure smooth onboarding and process compliance.
Full job description
Job Requirements
Roles & Responsibilities
Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
Manage and update client data on CRM platforms Salesforce etc.
Handle customer queries, complaints, and service requests promptly and professionally.
Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Ensure customer onboarding and documentation processes are smooth and compliant.
Contribute to customer-centric process enhancements and experience initiatives.
Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.
Work Experience
Skills Required:
Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination
Benefits
Benefits:
Office Perks
Office cab/shuttle
Cafeteria
Office gym
Professional Support & Learning
Job and soft‑skill training
Professional degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements
Financial Benefits
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program
Health & Insurance
Health insurance
Life insurance
Leave Entitlements
Annual leave
Maternity leave
*Pls note some benefits are grade specific and may not be applicable to your grade.
Related keywords
Customer ServiceCRMSalesforceCSATPost-sale supportClient data managementOnboardingProcess improvementInterdepartmental coordinationCommunicationRelationship buildingCustomer satisfactionService requestsDocumentation
A revered name in the real estate industry with 55+ years of pioneering quality & innovation.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1969
Headquarters
Mumbai, Maharashtra
LinkedIn followers
166,439
Total funding
$18M
Kalpataru Limited, established in 1969, is the Real Estate arm of the illustrious Kalpataru Group—India’s leading multinational—that delivers the finest products in Power Transmission and Distribution, Civil Infrastructure, Retail, Integrated Facility Management Solutions, and Logistics.
With a legacy of 55+ years, creating 110+ landmark projects and transforming 22.39 Million+ square feet of land to create more than 19,500 happy households, Kalpataru Limited takes pride in being one of the leading real estate companies of the country. We have always been a pioneer in industry innovation, crafting spaces that set new benchmarks. Kalpataru Limited has been a game-changer with high-quality construction, world-class design, customer-centricity at the core of our DNA.
At Kalpataru we celebrate a culture of quality, prudence, humility, respect and transparency. While building great homes, we also nurture great relationships.
The Kalpataru family is guided by time-honoured know-how and the quest for continuous improvement where employees, designers, engineers and technicians craft each home harmoniously with the same passion.
GREAT HOMES START WITH KALPATARU.
Offices: 91, Kalpataru Synergy, Opp. Grand Hyatt,, Vakola, Santacruz East., Mumbai, Maharashtra 400055, IN
How many Customer Service & Support jobs are open in Mumbai, India right now?
There are currently 1,153 open customer service & support positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mumbai, India?
Companies currently hiring include Kotak Mahindra Bank, Digitide, HSBC, Marriott International Hotels, Inc., Kalpataru Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mumbai, India?
Yes — 131 of the 1153 open customer service & support positions offer remote or hybrid work (23 remote, 108 hybrid).
How do I apply for Customer Service & Support jobs in Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.