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Full-time
Posted 30d ago
Apply by Jul 15
~40 hrs/week
Responsibilities
Ensure the operational stability and performance of production application flows within the Commercial & Investment Bank. Troubleshoot and resolve service interruptions while implementing DevOps principles to improve productivity and system availability.
Requirements
Requires 3+ years of experience in IT troubleshooting with strong proficiency in Unix, SQL, and Python. Candidates must have experience with monitoring tools like Splunk and Grafana, as well as knowledge of SRE standards and incident management.
Full job description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Acts as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment.
Enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands.
Recommends solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures.
Recommends system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
Develops and maintain strong relationships with Application Development and DevOps Leadership
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Domain & Tools Experience: Trade Life cycle, Database Support, Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys.
Strong Knowledge on UNIX, SQL, Knowledge on SQL Database, Oracle and Cockroach DB. Python, Shell scripting, Experience using Copilot
Design and Use Monitoring Dashboards for day to day Support
Knowledge and know how on how to measure, setup and maintain SLO, SLI and other SRE standards.
Generate Service KPIs, reports on service stability and performance. Liaise with Dev and QA teams for release management. Run incident calls for client outages.
Incident Management and Tracking. Participate in Change Management calls. Engage with OPS and client support teams on user query resolutions
Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace
Preferred qualifications, capabilities, and skills
Expertise in Excel, Macro and Powerpoint will be an advantage
Working understanding of public cloud
Related keywords
DevOpsSRETrade Life CycleDatabase SupportSplunkGeneosGrafanaKibanaAppdynamicsControl MAutosysUnixSQLOracleCockroach DBPython
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
How many Customer Service & Support jobs are open in Mumbai, India right now?
There are currently 1,131 open customer service & support positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mumbai, India?
Companies currently hiring include Kotak Mahindra Bank, Digitide, HSBC, Marriott International Hotels, Inc., Accor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mumbai, India?
Yes — 129 of the 1131 open customer service & support positions offer remote or hybrid work (22 remote, 107 hybrid).
How do I apply for Customer Service & Support jobs in Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.