Liverpool, England, United Kingdom · Hybrid
Internal use only - Grade H About us We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re…
Skills: Knowledge Management, Copywriting, Data Analysis, Content Creation, Strategic Planning
Liverpool, England, United Kingdom · On-site
Claims Handler CH2 Department: Legal Employment Type: Permanent - Full Time Location: Liverpool Description Division: Corporate Risk – Pre-Litigation Casualty Location: Liverpool (Office-based) Reports to: Team Leader Wo…
Skills: Claims Handling, Negotiation, Risk Assessment, Case Management, Customer Service
Liverpool, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales …
Skills: Sales, Revenue Generation, Event Planning, Hospitality Management, Customer Experience
Liverpool, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just …
Skills: Front Office Operations, Hospitality Management, Leadership, Teamwork, Guest Experience
Liverpool, England, United Kingdom · Hybrid
Internal use only - Grade F About us We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re…
Skills: Business Analysis, User Story Creation, Journey Mapping, Agile Methodology, Data Analysis
Liverpool, England, United Kingdom · On-site
Rentokil Specialist Hygiene Service Technician Join Our Team and Make a Difference! We are currently seeking a Specialist Hygiene Service Technician to join our dedicated team at the Haydock branch, covering the Liverpoo…
Skills: Biohazard Cleaning, Infection Control, Trauma Cleaning, Crime Scene Cleaning, Technical Cleaning
Liverpool, England, United Kingdom · On-site
ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more’ approach, understated yet elevated, blending minimal, high-quality products with a store environment that’s …
Skills: Customer Service, Sales, Communication, Interpersonal Skills, Point-of-Sale Systems
Liverpool, England, United Kingdom · On-site
$8/hr–$12/hr
Company Description Flannels is where luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for premium fashion and beauty across the UK, in-store and online. Fl…
Skills: Beauty Consultation, Skincare Expertise, Fragrance Knowledge, Makeup Application, Luxury Retail Sales
Liverpool, England, United Kingdom · On-site
Why Join Us? At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful env…
Skills: Guest Experience, Beauty Advice, Visual Merchandising, Stock Management, Point Of Sales (POS)
Liverpool, England, United Kingdom · On-site
$30k–$33k/yr
Victim Care Officer CJ Victim Care Merseyside Headquarters, Rose Hill Attachment until 31/3/2027 32 hours per week Grade D - £30,333 - £32,613 Please note: Staff currently in the internal redeployment pool will be consid…
Skills: Needs Assessment, Risk Evaluation, Crisis Management, Case Management, Conflict De-escalation
Liverpool, England, United Kingdom · On-site
Our SPAR colleagues play a vital role within the James Hall & Co. Ltd. family. Their dedication helps us deliver excellent service across our network of over 450 company-owned stores, keeping us firmly rooted in the comm…
Skills: Customer Service, Food Preparation, Food Safety, Allergen Awareness, Stock Management
Liverpool, England, United Kingdom · On-site
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascia…
Skills: Customer Service, Communication Skills, Stock Replenishment, Teamwork, Till Operation
Liverpool, England, United Kingdom · On-site
Sector: Sporting Events Title of role: Event Volunteer Reporting to: Event Managers / On‑site Team Leads Direct reports: None Salary on offer: £25 / €30 (Visa gift card) Location / Office address: Exhibition Centre Liver…
Skills: Judging, Athlete Support, Stewarding, Event Operations, Crowd Management
Liverpool, England, United Kingdom · On-site
$12/hr–$12/hr
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Ou…
Skills: Poker Dealing, Game Knowledge, Guest Experience, Pot Management, Professionalism
Liverpool, England, United Kingdom · Hybrid
Hearing Aid Audiologist - Liverpool We are one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Audiologist (HCPC Qualified)…
Skills: Hearing Assessments, Audiometry, Sales, Customer Care, Patient Record Management
Liverpool, England, United Kingdom · On-site
Our SPAR colleagues play a vital role within the James Hall & Co. Ltd. family. Their dedication helps us deliver excellent service across our network of over 450 company-owned stores, keeping us firmly rooted in the comm…
Skills: Customer Service, Cash Handling, Numeracy Skills, Communication Skills, Attention To Detail
Liverpool, England, United Kingdom · On-site
Overview Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tool…
Skills: Customer Service, Communication, Stock Management, Order Collection, Teamwork
Liverpool, England, United Kingdom · On-site
Description As a Fragrance Advisor, you will represent Estée Lauder Companies and its luxury fragrance brands, delivering an exceptional customer experience through expert product knowledge, personalised service, and a p…
Skills: Customer Experience, Product Knowledge, Personalized Service, Sales, Visual Merchandising
Liverpool, England, United Kingdom · On-site
Overview Volunteers make an enormous contribution to our work at Change Grow Live. Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation. Would you like to join our grow…
Skills: Triage Assessment, Client Data Recording, Screening Processes, Signposting, Referral
Liverpool, England, United Kingdom · Hybrid
Company Description Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next. Our success hinges …
Skills: Administrative Support, Client Relationship Management, Financial Planning, Pipeline Management, AML Documentation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Knowledge Analyst defines, creates, and maintains knowledge content to support operational processes within Customer Care. They are also responsible for measuring the effectiveness of the knowledge management tool and conducting external research to drive continuous improvement.
Candidates must have previous experience in copywriting or working within a knowledge environment, with a strong eye for detail. Experience in a contact center environment and a passion for data analysis and collaboration are highly valued.
Internal use only - Grade H
About usWe’re the team behind digital retailer Very.
Our purpose, helping families get more out of life, powers everything we do.
And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨
About the teamThe knowledge team play a super important role within our global Customer Care operation. Our knowledge platform is the single source of truth for our colleagues and provides all the information needed to ensure we deliver the right customer outcomes, first time. It’s an exciting time to join us as we are exploring and deploying new AI capabilities.
We work in a fast - paced environment, but you will be guided and supported by a great team and have opportunities to grow and develop your skills.
About the roleThe Knowledge Analyst is responsible for defining, creating and maintaining knowledge content to reflect how we execute operational processes within Customer Care.
Here’s some of the things you will be doing:
We’re looking for someone who has an eye for detail, is naturally proactive, will spot where and how to make things better and be able to communicate this in an informative and engaging manner. Previous experience in copy writing or working in a knowledge environment is crucial to in-role success.
As you will support knowledge across our global contact centres, experience in a contact centre environment would also be valuable. Passion and pride in your work and a natural desire to connect, collaborate and be a team player is a must.
The ideal person should enjoy analysing data and developing knowledge content.
What will you get in return? Brilliant experience, the opportunity to play an important part in our ambitious journey and a rewarding, purposeful role which can make such a positive impact to our colleagues and external customers.
Some of our benefitsWhat happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a one-stage interview process for this position:
1st stage - A one-hour formal face-to-face interview where you can expect both competency and technical questions.
As an inclusive employer please do let us know if you require any reasonable adjustments.
If you'd like to know more about our interviews, you can find out here.
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [email protected]. We’ll be happy to support you.
We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Get more out of life 🦩
Ready to get more out of life? You've come to the right place. Because when it comes to careers, there's good and there's Very good. We’re always looking for high-performing, ambitious people up for making the most of every opportunity to join our team. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. You’ll work with super-talented teammates who celebrate each other’s big and small wins, in a high energy, low ego atmosphere. Because we lead with change, you’ll get to play your part in building the future of our business. Our shared purpose, helping families get more out of life, powers everything we do. If you love making a difference, you’ll love making it sparkle for millions of Very customers. 🦩✨
Offices: Skyways House, Speke Road, Liverpool, L70 1AB, GB · Unit 3, East Midlands Gateway, Derby, East Midlands DE74 2DL, GB · St Albans House, 57-59 Haymarket, St James's, London, SW1Y 4QX, GB · Cape House, Westend Office Park, Blanchardstown, Dublin, IE · Bryn Lane, Wrexham Industrial Estate, Wrexham, LL13 9UT, GB
There are currently 136 open customer service & support positions in Liverpool, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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Yes — 23 of the 136 open customer service & support positions offer remote or hybrid work (1 remote, 22 hybrid).
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