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Full-time
Discount Card, Annual Bonus Scheme, Free Food And Hot Drinks, Holiday Entitlement, Maternity And Paternity Leave, Pension Match
Posted 62d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
Responsible for the daily operational running of a convenience store, ensuring efficient customer service and smooth shop floor management. Leads a team by managing performance, scheduling, and handling employee relations issues.
Requirements
Requires a proven track record of leading teams in fast-paced, customer-facing environments and delivering against KPIs. Must have experience in operational leadership and managing employee relations, including performance and absence management.
Full job description
What you’ll be doing:
Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
480,457
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
How many Customer Service & Support jobs are open in Leeds, United Kingdom right now?
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Leeds, United Kingdom?
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, Valor Hospitality Careers - UK, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Leeds, United Kingdom?
Yes — 113 of the 488 open customer service & support positions offer remote or hybrid work (10 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.