Customer Service & Support Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 423 open — Page 15

Job Description

The Position

We are seeking a detail-oriented and employee-focused HR Specialist to join our HR Employee Services team. In this role you will be responsible for providing support to employees on a wide range of HR-related topics, collaborating with other HR teams, and contributing to a positive employee experience through consistent and effective service delivery.

Responsibilities:

• Employee Lifecycle Support: Process employee lifecycle changes such as onboarding, job changes, and terminations in line with established procedures and service levels.

• HR Systems & Data Integrity: Maintain accurate records of employee interactions and resolutions in the HR service platform ensuring compliance, and alignment with global HR policies.

• Employee Inquiries & Case Management: Support internal employees on HR policies, procedures, and general inquiries through the HR case management system.

• Ensure timely and accurate handling of employee requests in accordance with internal standards and service levels.

• Coach & train new team members by sharing knowledge, best practices, and acting as a resource for HR procedures.

• Assist in reviewing, maintaining, and updating standard operating procedures (SOPs) and internal documentation to ensure accuracy and relevance.

• Compliance & Documentation: Ensure adherence to European labor laws, company policies, and data protection regulations (e.g., GDPR), while maintaining accurate documentation. Supports internal and external audits, and is responsible for compliance based filings.

• Continuous Improvement & Process Optimization: Identify inefficiencies in HR service delivery, propose solutions, and support the implementation of process enhancements and automation initiatives.

• Collaboration with HR Stakeholders: Work closely with other HR teams such as HR Business Partners, CoEs, and external vendors to ensure alignment and consistency in employee services across multiple countries.

Required Education, Experience, and Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 1-3 years of experience in HR operations, HR shared services, or HR generalist.

• Experience working in a multinational environment, supporting multiple countries.

• Experience with HR systems (e.g., Workday, ServiceNow) is a plus.

• Strong problem-solving skills with the ability to handle multiple tasks and priorities.

• Excellent communication and interpersonal skills, with the ability to engage with employees at all levels.

• Has a customer service mindset.

• Ability to handle sensitive information with discretion and professionalism.

• Fluent in English and Chinese.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

No

Hazardous Material(s):

Number of Openings:

1