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Full-time
Posted 28d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Head of Banking Platform will define and lead the platform strategy, overseeing the full banking product lifecycle and ensuring high standards in product delivery. They will also manage a high-performing team and drive vendor and payment ecosystem strategy across multiple African markets.
Requirements
Candidates should have 10-12+ years of experience in Product, Payments, Fintech, or Banking, with a deep understanding of payment ecosystems. Strong leadership skills and the ability to manage multi-layered teams are essential, along with a proven track record of influencing senior stakeholders.
Full job description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Define and lead platform strategy Own the end-to-end vision for the banking platform across all markets, moving from fragmented solutions to a scalable, modular architecture. Establish clear success metrics across conversion, cost, performance, and reliability.
Own product and platform execution Oversee the full banking product lifecycle including deposits, withdrawals, integrations, reconciliation, and tooling. Ensure consistently high standards in product delivery, documentation, and execution across multiple workstreams.
Lead and scale a high-performing team Manage and develop a team of Leads across Delivery, Front-End Platform, and Back Office & Tooling. Build strong leadership capability and foster accountability, ownership, and product excellence across the function.
Drive vendor and payment ecosystem strategy Own relationships with banks, payment providers, aggregators, and acquirers. Lead provider selection, onboarding, commercial negotiations, and SLA management.
Execute across multiple African markets Ensure effective delivery across South Africa, Nigeria, Ghana, Zambia, Botswana, Mozambique, Malawi, and Tanzania. Balance local regulatory and customer needs with long-term platform scalability.
Own operational and financial performance Drive improvements in deposit success rates, withdrawal speed, cost efficiency, and provider performance. Partner with Finance and Operations to optimise reconciliation, settlement, and risk management.
Ensure governance, risk and compliance Maintain full compliance with all regulatory and licensing requirements across jurisdictions. Work closely with Legal and Compliance to ensure proactive risk management.
Influence at executive level Act as the senior banking product voice, presenting strategy, performance, and investment cases to leadership and Exco. Shape cross-functional priorities and strategic direction through insight and credibility.
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
Clear, confident communication and the ability to translate complexity into strategic direction
Strong leadership capability, with experience managing multi-layered teams and developing future leaders
Exceptional organisational skills with the ability to manage multiple high-impact initiatives simultaneously
A highly analytical mindset, using data to drive decisions and measure success
Adaptability and resilience in fast-moving, high-complexity environments
10 - 12+ years’ experience in Product, Payments, Fintech, or Banking
Deep understanding of payment ecosystems (deposits, withdrawals, reconciliation, settlement, failure handling)
Proven experience leading large-scale platform products and cross-functional teams
Strong commercial acumen with clear understanding of payments impact on P&L
Experience operating across multiple markets or regions
Track record of influencing senior stakeholders and driving strategic outcomes
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
Experience within African payments ecosystems and market-specific methods
Background in iGaming, betting, or regulated digital platforms
Exposure to payment orchestration, Merchant of Record (MOR), or acquiring models
Experience building or scaling payment infrastructure platforms
Strong understanding of reconciliation processes and operational finance workflows
Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
Driven by the thrill of Sports, we are home to a community of talented and innovative teams providing services to the global sports betting brand leader, Betway.
We share the thrill of the industry we are in, operating as fans with consumers in every game and fuelling the conversation – no matter how big or small this week’s match line-up looks.
The sporting world is pure magic where anything can happen so when it comes to bringing consumers the best entertainment, we believe anything and everything is possible and we will make it happen!
Offices: 34 Melrose Boulevard, Melrose Arch, Johannesburg, Gauteng 2196, ZA · Johannesburg, ZA
e - commerceFraud and Finance ManagementIT infrastructure and DevelopmentMulti-language servicesProduct Customer Service and Through the line MarketingSportsInformation TechnologyDigital Marketing
How many Customer Service & Support jobs are open in Johannesburg, South Africa right now?
There are currently 251 open customer service & support positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Johannesburg, South Africa?
Companies currently hiring include FirstRand Bank India, The Estée Lauder Companies Inc., Old Mutual South Africa, Telesure Investment Holdings (TIH), Nedbank Private Wealth South Africa, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Johannesburg, South Africa?
Yes — 64 of the 251 open customer service & support positions offer remote or hybrid work (21 remote, 43 hybrid).
How do I apply for Customer Service & Support jobs in Johannesburg, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.