Customer Service & Support Jobs in Johannesburg, South Africa (Now Hiring) — 251 open — Page 9

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Tiktok Creator Partnerships Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Coordinate projects and provide day-to-day operational support across campaigns;
• Handle creator outreach, coordinate back-and-forth logistics, and negotiate rates and deliverables at scale;
• Manage creator pipeline — outreach, negotiation, contract, content, and payment — and follow up proactively to keep things up to date;
• Review and approve creator content drafts against brand and campaign guidelines;
• Send and track creator agreements; process payments on schedule;
• Maintain reporting on creator status, output, spend, and performance for stakeholders;
• Flag disputes or at-risk relationships to the internal team with clear context;
• Follow internal procedures and SOPs.

What you need to succeed in this role:

• Excellent English language skills (at least C1 level for both speaking and writing);
• Experienced with Google Sheets, Airtable, Linear, Slack, and TikTok, with the ability to pick up new tools quickly;
• Strong organizational skills with the ability to manage multiple partner relationships simultaneously;
• Experience building and maintaining tracking systems and reporting dashboards;
• Able to independently manage routine negotiations and approvals while knowing when to escalate;
• Availability to handle time-sensitive creator communications as needed;
• Proven ability to deliver tasks reliably and on schedule;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Schedule: Part-time, Monday through Friday, 4 hour shifts scheduled sometime between 7AM and 3PM (PDT);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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