Job Description: Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a…
Skills: Customer service, Communication skills, Problem-solving, Active listening, Member education
Job Description Summary We are excited to announce an opening for Patient Care Specialist. The Patient Care Specialist provides essential front-line administrative and clerical support within the medical office. This r…
Job DetailsJob Location: Jacksonville Campus - Jacksonville, FL 32256Salary Range: $58,000.00 - $58,000.00 SalaryJersey College is an institution of higher learning with a vision to be nationally recognized through our d…
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Dun & Bradstreet
New Customer Acquisition Representative II (R-19894)
Jacksonville, Florida, United States · Hybrid
Mid level$375M raised
Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, mana…
Skills: Sales, Prospecting, Lead generation, Consultative selling, Pipeline management
FIS - Fidelity Information Services
Senior Platform Operations Engineer (SaaS / Production Support)
Jacksonville, Florida, United States · On-site
Senior
Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work to…
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Security patrols, Emergency response, Incident reporting, Conflict mediation, Communication
BJ's Wholesale Club
Gas Station Team Member Part Time
Jacksonville, Florida, United States · On-site
$16/hr
Entry level
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Gas station operations, Cash handling, Customer service, Equipment maintenance, Safety compliance
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Store 2726518: 8735 New Kings Rd, Jacksonville, Florida 32219 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant Manager.…
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Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Area Dispatcher, you will…
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
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BJ's Wholesale Club
Meat Clerk Part Time
Jacksonville, Florida, United States · On-site
Entry level
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Health insurance, 401(k) retirement savings plan, Tuition reimbursement, Paid time off, Holidays, Volunteer events
Posted 4d ago
~40 hrs/week
Responsibilities
The Customer Service Representative supports members and providers by handling inbound and outbound inquiries regarding benefits, eligibility, and care access. They are responsible for maintaining accurate documentation, educating members on services, and meeting contact center performance indicators.
Requirements
Candidates must have a High School Diploma or GED and at least one year of prior customer service experience. Proficiency in Microsoft Windows applications and strong verbal and written communication skills are required.
Full job description
Job Description:
Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues.
Responsibilities:
Provide member education and assists members with Primary Care Physician (PCP) selection and assignments.
Assist with access to care and wellness programs.
Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve.
Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner.
Present and project a positive image of the company in and out of the office to fellow associates, members, providers and the community by being courteous, helpful, energetic, respectful and polite.
Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner.
Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience.
Create and support an environment which fosters teamwork, cooperation, respect and diversity.
Maintain an awareness of all product knowledge information.
Able to respond positively to support change within the department and the company.
Routinely meet or exceed contact center key performance indicators.
Perform other duties as assigned.
Training Information:
Training is conducted onsite Monday through Friday from 8:30 AM – 5:00 PM and lasts approximately 6–7 weeks (maximum). During this period, you are required to be fully available and onsite for the entire duration of training.
Upon successful completion of training, the role will transition to a remote work environment. However, you may be required to report to a business office for mandatory meetings and/or technical support related to remote work.
Work Schedule:
Our Contact Center operates 24 hours a day, and this position requires flexibility to work shifts between 7:00 AM – 7:00 PM. Start times will vary, typically ranging from 7:00 AM to 10:30 AM, and are assigned based on business needs (example shift: 10:30 AM – 7:00 PM).
Your permanent schedule will be assigned toward the end of training and will remain consistent based on operational needs.
Education & Experience requirements:
High School Diploma or GED.
1-year of prior customer service experience.
Experience in the healthcare or managed care industry is preferred but not required.
Proficiency in PC applications within a Microsoft Windows environment.
Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers’ concerns.
Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices.
Our Comprehensive Benefits Package Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents starting Day 1, 401(k) retirement savings plan, tuition reimbursement, and more.
Why Join Us: Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you.
About AmeriHealth Caritas Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com
Our mission at AmeriHealth Caritas New Hampshire is to help people:
Get care.
Stay well.
Build healthy communities.
Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Manchester, New Hampshire
LinkedIn followers
276
At AmeriHealth Caritas New Hampshire, we're passionate about helping people get care, stay well, and build healthy communities. We are located in Manchester, NH and serve Medicaid recipients throughout the entire state of New Hampshire.
AmeriHealth Caritas New Hampshire is part of the AmeriHealth Caritas Family of Companies. Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 35 years of experience delivering comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other support services. In the process, we are dedicated to helping find solutions to end poverty so the American Dream is in reach for all.
Offices: 25 Sundial Ave, 1st Floor, Manchester, New Hampshire 03103, US
healthcaremedicaidhealth insurancepublic healthand new hampshireHealth CareHospital
How many Customer Service & Support jobs are open in Jacksonville, FL right now?
There are currently 3,689 open customer service & support positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Jacksonville, FL?
Companies currently hiring include Lowe's Companies, Inc., Domino's, UF Health, Circle K, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Jacksonville, FL?
Yes — 257 of the 3689 open customer service & support positions offer remote or hybrid work (131 remote, 126 hybrid).
How do I apply for Customer Service & Support jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.