Dallas, Texas, United States · On-site
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Irving, Texas, United States · Remote Solely
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Irving, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
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Fort Myers, Florida, United States · Hybrid
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Irving, Texas, United States · On-site
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Irving, Texas, United States · On-site
$16/hr–$18/hr
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Irving, Texas, United States · Remote Solely
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Irving, Texas, United States · On-site
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Dallas, Texas, United States • On-site
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Manage front desk operations including patient registration, scheduling, and insurance verification for the Las Colinas Clinic. Ensure high-quality customer service and maintain patient confidentiality while handling point-of-service collections and clinic workflows.
A high school diploma or GED and prior customer service experience are required. Candidates must be able to complete specific clinical front office competencies within 6-12 months of hire.
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Clinic Staff Assistant I (CSA I) operates primarily at the front desk of the Las Colinas Clinic supporting all specialties in the Las Colinas clinic, engaging with patients and staff to support administrative and scheduling functions crucial to clinic operations. This role assists with patient registration, scheduling, insurance verification, referral processing, and point-of-service collections while maintaining a high standard of patient confidentiality and excellent customer service. Key responsibilities include managing appointment scheduling, rescheduling lists, and confirmation calls to reduce no-shows and late cancellations. Addressing phone inquiries, documenting calls, and managing EPIC in-basket encounters ensures timely responses. Perform point-of-service collections and manage payment handling. Organize and welcome the front desk and waiting areas. Reschedule appointments promptly in case of clinic closures.
The Clinical Staff Assistant I directly interacts with patients on the phone and/or face-to-face under direct supervision to: support medical front office business operations in an outpatient clinical setting and maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
EXPERIENCE AND EDUCATION
Required
JOB DUTIES
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
University of Texas Southwestern Medical Center is a higher education company based out of 5323 Harry Hines Blvd, Dallas, Texas, United States.
Offices: 5323 Harry Hines Blvd, Dallas, Texas 75390-9096, US
View all jobs at University of Texas Southwestern Medical CenterThere are currently 913 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
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