This position offers a $500 sign on bonus for New Ricoh team members! Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring …
Skills: Customer service, Mail services, Print services, Hospitality support, Reception
This position offers a $500 sign on bonus for New Ricoh team members! Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring …
Skills: Customer service, Mail services, Print services, Hospitality support, Reception
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Full-time
high school
Sign on bonus, Medical insurance, Dental insurance, Life insurance, Disability insurance, Retirement savings plan (401k)
Posted 3d ago
~40 hrs/week
Responsibilities
The Area Customer Service Coordinator provides consistent, high-quality on-site business services across multiple client locations, including mail, print, and reception support. They also collaborate with management to enhance operational processes and assist in the seamless implementation of new customer accounts.
Requirements
Candidates must have a high school diploma, at least 12 months of relevant experience, and a valid driver's license with a personal vehicle for travel. The role requires the ability to lift up to 50 lbs and flexibility to work shifts between 7am-7pm, including potential weekends.
Full job description
This position offers a $500 sign on bonus for New Ricoh team members!
Job Title: Area Customer Service Coordinator
Summary:
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!
Roles and Responsibilities:
Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs.
Deliver on-site business services, including but not limited to:
Mail and print services
Hospitality support
Reception/front desk coverage
Shipping and receiving
Courier coordination
Printer fleet management
Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
Bring energy and professionalism to every interaction by embracing a service-first mindset, maintaining authenticity, and building positive customer relationships.
Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.
Monthly Stipend – $260:
A monthly stipend of $260 is provided to support the requirements of this role, which involves regular travel between multiple client locations and the ability to respond flexibly to operational and customer needs across a geographically diverse service area. This stipend is intended to help offset incidental expenses associated with maintaining a consistent onsite presence, delivering high-quality service, and supporting clients across multiple locations in a timely and responsive manner.
Business Travel Reimbursement: Employees are reimbursed for business mileage at the current IRS-approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location. Reimbursement is also provided for approved business-related parking fees and tolls incurred while performing job responsibilities. This benefit is designed to support employees who travel as part of their role and ensures that eligible business travel expenses are covered in accordance with company policy.
Qualifications Must Have:
High school diploma with at least 12 months of relevant work experience
Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
Qualifications Nice to Have:
Additional education beyond high school is encouraged.
Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
Demonstrated with prior experience in customer service or related fields.
Commitment to personal growth and accountability through ongoing education and development opportunities.
In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Related keywords
Customer ServiceOperationsMail ServicesPrint ServicesHospitalityReceptionShippingReceivingCourierPrinter Fleet ManagementData-drivenMicrosoft OfficeField ImplementationLogisticsAdministrative Support
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
www.twitter.com/ricoheurope
www.facebook.com/ricoheurope
www.youtube.com/ricoheurope
Offices: London, GB
IT ServicesManaged Document ServicesOffice SolutionsProduction Printingand Digital ServicesConsumer GoodsElectronicsFood and BeverageManufacturing
How many Customer Service & Support jobs are open in Indianapolis, IN right now?
There are currently 4,128 open customer service & support positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indianapolis, IN?
Companies currently hiring include Kroger, Lowe's Companies, Inc., CVS Health, AutoZone, Indiana University Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indianapolis, IN?
Yes — 400 of the 4128 open customer service & support positions offer remote or hybrid work (189 remote, 211 hybrid).
How do I apply for Customer Service & Support jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.