Customer Service & Support Jobs in Hong Kong, Hong Kong S.A.R. (Now Hiring) — 136 open — Page 4

Work Flexibility: Hybrid

About the job:

This role reports to the Sales Manager and is responsible for managing consignment inventory across assigned customers. The position ensures inventory accuracy, regulatory compliance, optimal stock levels, and strong customer service performance. The role requires close collaboration with Commercial, Planning, Finance, 3PL partners, and hospital customers to support business growth while minimizing inventory risk.

What you will do:

• Plan, coordinate, and execute regular cycle counts and physical inventory checks at consignment locations. Investigate discrepancies, conduct root-cause analysis, and implement corrective and preventive actions
• Monitor inventory aging, excess and slow-moving stock, and expiry risks. Collaborate with Commercial and Planning teams to optimize inventory levels
• Ensure all consignment activities comply with internal controls, audit requirements, and applicable regulatory standards
• Partner with Operations to manage end-to-end consignment processes, including placement, replenishment, usage tracking, returns, and write-offs in accordance with company policies and local regulations
• Support internal and external stakeholders on consignment-related matters, ensuring timely resolution of issues and maintaining customer satisfaction
• Prepare and maintain standardized reports and key performance indicators (KPIs) on inventory performance, accuracy, and risk exposure
• Undertake additional tasks or projects as assigned by management

What you need:

Required Qualifications

• Bachelor’s degree or higher in Supply Chain, Logistics, Business Administration, or a related field
• At least 3 years of experience in inventory management, consignment management, operations, or supply chain, preferably in a multinational or regulated environment
• Knowledge of inventory control principles, reconciliation processes, and audit requirements
• Experience or exposure to inventory controls, audit, or quality systems is preferred
• Experience working with hospitals, distributors, or consignment customers is an advantage
• Strong attention to detail, with the ability to manage multiple stakeholders across functions

Preferred Qualifications

• Demonstrates strong ownership, accountability, and commitment to assigned responsibilities
• Customer focused, with the ability to balance service excellence and compliance
• Delivers results with integrity and adheres to ethical and corporate standards
• Works collaboratively within a team and across functions
• Shows initiative and actively seeks continuous improvement

Travel Percentage: None