Job Summary: Tim Hortons lead hand is responsible to ensure all standards are met. Responsibilities include maintaining the floor, logs, food safety standards, monitoring shift performance, addressing issues, and assisti…
Skills: Leadership, Supervisory Experience, Food Safety, Sanitation, Team Coaching
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Full-time
Posted 21d ago
~40 hrs/week
Responsibilities
The Lead Hand ensures all brand and food safety standards are met while monitoring shift performance and maintaining operational logs. They are responsible for station deployment, team support, and escalating operational or employee concerns to management.
Requirements
Previous leadership experience in a quick-service restaurant or food service environment is preferred. Candidates must have strong knowledge of food safety standards and the ability to lead a team in a fast-paced environment.
Full job description
Job Summary: Tim Hortons lead hand is responsible to ensure all standards are met. Responsibilities include maintaining the floor, logs, food safety standards, monitoring shift performance, addressing issues, and assisting with training, staffing, and overall team support.
The hourly wage rate for this position is $20.16. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
Essential Duties and Responsibilities include:
Assigning and adjusting station deployment based on operational needs.
Ensuring all required food safety, temperature, cleaning, and operational logs are completed accurately and on time.
Conducting floor assessments throughout the shift to ensure Tim Hortons brand standards, food safety standards, and customer service expectations are being met.
Reviewing shift handoffs and ensuring all tasks from the previous shift have been completed, while communicating and escalating any outstanding concerns to supervisors or management.
Recording and communicating operational concerns, employee incidents, customer complaints, coaching opportunities, and other workplace situations requiring follow-up.
Assisting with shift coverage when employees call in sick by communicating with team members and supporting staffing efforts.
Identifying operational bottlenecks and jumping into any station as needed to support the team and maintain service levels.
Supporting training, coaching, and development of associates while promoting accountability and teamwork.
Acting as a professional role model and fostering respectful communication amongst team members.
Escalating employee relations concerns, safety issues, food safety concerns, and operational challenges to management when appropriate.
About you:
Previous leadership or supervisory experience in a quick-service restaurant (QSR) or food service environment is preferred.
Strong knowledge of food safety, sanitation, and health and safety standards.
Ability to lead, coach, and support team members in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to professionally address employee and customer concerns.
Strong organizational skills with the ability to prioritize tasks and adjust to changing operational needs.
Ability to monitor quality, maintain brand standards, and complete required operational documentation accurately.
Flexible and willing to support shift coverage and work in any station as required.
Demonstrated problem-solving skills with the ability to identify issues and escalate concerns appropriately.
Ability to work collaboratively while fostering a positive, respectful, and accountable team environment.
Related keywords
Quick-Service RestaurantQSRFood SafetyBrand StandardsShift ManagementStaffingOperational LogsCustomer ServiceHospitalityTeam DevelopmentSanitationHealth and Safety
World’s largest food solutions Company. For Businesses, International Schools and Universities
Industry
Food & Beverages
Company size
501-1,000 employees
Headquarters
Singapore, 408832
LinkedIn followers
3,125
Compass Group is the world’s leading food service company, specialising in providing food, vending and related contract services on their clients’ premises. The group generates annual revenue of over £16.9 billion and is listed on the London Stock Exchange. Worldwide, Compass Group operates in over 50 countries, at over 50,000 locations employing 600,000 people.
Compass Group (Singapore) is a market leading and fast-growing business, with over 600 employees across 50+ locations. In Singapore, the business currently operates with global brands – EUREST and CHARTWELLS, with a sterling list of clients across business and industry and education sectors. As an industry leader, we keep pace with changing consumer trends and focus on culinary choices that are innovative, nutritious, and sustainable. We pride ourselves on our first-rate health and safety protocols, warm hospitality, excellent service, and flair.
EUREST provides dining services to local, regional, and national companies within the Business & Industry markets. These services include employee dining centres, on-site catering, vending, executive dining rooms and other managed services. Eurest is proud to serve the world’s most respected and successful corporations, including many Fortune 500 companies.
CHARTWELLS takes pride in enhancing school nutrition through helping students make the connection that their diet can affect how they feel, look, and perform. From tailored K-12 culinary programs and school cafeteria management to university dining services, we go above and beyond to exceed expectations.
We’re great at what we do because we love food and how it brings people together to share great times.
Offices: 82 Ubi Ave 4 #07-03 Edward Boustead Centre, Singapore, 408832 408832, SG
How many Customer Service & Support jobs are open in Hamilton, Canada right now?
There are currently 641 open customer service & support positions in Hamilton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hamilton, Canada?
Companies currently hiring include Walmart, Loblaw Companies Limited, Shoppers Drug Mart, Starbucks, AutoCanada, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hamilton, Canada?
Yes — 59 of the 641 open customer service & support positions offer remote or hybrid work (48 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Hamilton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.