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Skills: Customer Service, Team Leadership, Coaching, Inventory Management, Staff Scheduling
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Full-time
bachelor degree
Healthcare, Dental Care, Disability Coverage, Life Insurance, Registered Retirement Savings Program, 10% In-store Discount
Posted 29d ago
~40 hrs/week
Responsibilities
Collaborate with the Department Manager to lead daily operations, ensure operational excellence, and deliver exceptional customer service. Manage team development through coaching and huddles while overseeing administrative tasks like inventory, ordering, and payroll.
Requirements
Requires a post-secondary business program and at least one year of supervisory experience in a similar role. Candidates must be able to handle physical demands, including heavy lifting and working in cold environments, with a flexible schedule.
Full job description
Company Description
If you’re looking for more, you’ve come to the right place.
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
Job Description
Be part of what makes us different.
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through collaborative leadership, hands-on coaching, and daily team engagement, you’ll help build a high-performing department where team members feel supported and customers feel welcomed. Here are some of the other ways you’ll help us stand out:
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high-quality shopping environment.
Contribute to store success by assisting with other related duties as required.
Qualifications
What you bring to the table.
We provide the opportunity, and you bring the potential.
A genuine passion for delivering engaging and exceptional customer service.
Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
Fluency in English; French language skills considered an asset.
What we bring to the table.
At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:
Comprehensive benefit program and coverage that varies by position.
Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
A 10% discount on in-store purchases.
On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
The opportunity to support local neighbourhoods through our community programs.
Additional Information
Grow a Career with us...
Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!
We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.
We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.
At Farm Boy, it’s all about the food. We believe great food starts close to home—with trusted growers, simple ingredients, and a passion for freshness that’s felt in every aisle. Since opening our first 300-square-foot produce shop in Cornwall, Ontario in 1981, we’ve stayed true to our roots: offering good food from good neighbours with “A Farm Boy Fresh Twist”.
That means getting closer to the farm through hand-selecting produce daily and partnering with local vendors across Ontario. It means curating the products we think you’ll love—everything from fan-favourite dips and made-from-scratch baked goods, to ready-to-enjoy chef-prepared meals made in the Farm Boy Kitchen. Our ever-growing Private Label line reflects our commitment to quality, flavour, and innovation—all with real ingredients and bold tastes.
Shopping at Farm Boy isn’t just an errand—it’s a feel-good, fresh-market experience. Our stores are clean, vibrant, and welcoming, with Team Members who are always ready to lend a hand (and never a self-checkout in sight). Whether you're shopping for everyday essentials or something new and exciting, we're here to make your visit easy, inspiring, and full of great finds.
In every Farm Boy store, you’ll discover:
• Farm-fresh produce—longer-lasting and delivered daily.
• Curated, exclusive Private Label products you won’t find anywhere else.
• Locally sourced foods from Ontario farmers, makers, and artisans.
• A warm, helpful atmosphere that feels like shopping with friends.
• Hundreds of options for every lifestyle—from vegan to gluten-free to organic.
• And so much more!
With 53 locations (and counting) across Ontario, we’re proud to grow alongside the communities we serve. But no matter how big we get, our mission stays the same: deliver exceptional food with a personal touch.
Come in and experience “A Farm Boy Fresh Twist” for yourself.
Offices: 1427 Ogilvie Rd, Ottawa, Ontario K1J, CA
Fresh producelocally made unique private label productsFresh Kitchen take home mealsand premium meats and cheese and deliAgricultureRetailFood and BeverageTravel
How many Customer Service & Support jobs are open in Guelph, Canada right now?
There are currently 269 open customer service & support positions in Guelph, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Guelph, Canada?
Companies currently hiring include Loblaw Companies Limited, Global Elite Consultants, AutoCanada, Walmart, University of Guelph - Experiential Learning, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Guelph, Canada?
Yes — 47 of the 269 open customer service & support positions offer remote or hybrid work (40 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in Guelph, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.