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Retail Store Associate, Part Time, Winners Willow West
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$17/hr–$22/hr
Entry level
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$18/hr
Contract, Temporary
high school, bachelor degree
Employee discount, Career development opportunities, Work life balance
Posted 11h ago
~40 hrs/week
Responsibilities
The Customer Care Specialist is responsible for answering incoming customer calls and resolving post-purchase issues with sensitivity and professionalism. They must also collaborate with other departments to diagnose problems and ensure customer satisfaction goals are met.
Requirements
Candidates must have a high school diploma and 1-3 years of experience in a similar role. Strong written and oral communication skills, technical proficiency, and the ability to work in a fast-paced environment are required.
Full job description
Looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with strong attention to detail? Do you love the satisfaction that comes with correcting an error or solving a problem? Are you a self starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers?
At Well.ca it’s our mission to provide our customers with the best service they have ever had!
Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist.
This role supports the functions and interactions of the Customer Care team as well as the departmental goals.
Why Join Our Team?
At Well.ca we strive to cultivates leaders, promote work life balance, and the overall Wellbeing of all our employees! With safety as our top priority!
Competitive Wage: $18.50 per hour
Work Schedule: Monday to Friday 1:00pm - 9:00pm
Location: Guelph - Hybrid* Min.1x/quarterly, or as requested by Management
Position Status: Contract (12 Months)
Discounts: Well.ca offers 20% off on everything on Well.ca and an Employee discount store!
As our company grows, we also want our employees to grow with us. At Well.ca we have many career development opportunities for all employees to grow to their fullest potential!
Apply today and join our team to help Canadians with their Wellbeing!
Responsibilities:
Customer Communication
Answer incoming customer calls quickly in a very friendly and genuine manner
Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction
Assist customers in correcting post-purchase issues
Use Well.ca’s in-house software to communicate with customers in regard to their orders
Handle confidential customer information in a sensitive and responsible way
Problem Management
Ability to diagnose problems, identify and drive appropriate solutions
Work closely with peers and other departments to resolve customer issues
Contact customers on behalf of other departments as required
When needed escalate issues to the Senior Customer Care team to ensure we are meeting customers particular needs
Performance Criteria
Reports directly to the respective Shift Supervisor within Customer Care
Turn first time customers into loyal customers by wow-ing them with wonderful service
Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca
Demonstrated ability to maintain /exceed personal and department goals and metrics
In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends
Agility and ability to retain and communication large amounts of information
Qualifications:
High school diploma required
1-3 years experience in a similar role
Exceptional written and oral communication skills
Strong technical skills
Ability to diffuse tense or difficult situations
Adapts easily to change
Ability to learn quickly and take initiative
Outstanding multi-tasking and organizational skills
Ability to solve problems in a quick and well thought out manner
Working knowledge of Microsoft Excel
Assets:
Fluency in multiple languages
Post-secondary diploma/degree
Considerations of the role:
In-office working days will be required on occasion (to be scheduled with advanced notice)
Teleconferencing will be required for weekly team meetings and any other relevant group sessions
Why You’ll Love Working at Well.ca
Purpose-driven culture focused on wellness and sustainability.
Collaborative, flexible, and supportive hybrid work environment.
Opportunity to grow and make an impact across multiple marketing channels.
Competitive compensation, benefits, and employee discounts.
Canada's go-to for #wellnessdelivered right to your door! 💚📦
-
La référence canadienne pour le le bien-être directemen
Industry
Retail
Company size
201-500 employees
Founded
2008
Headquarters
Toronto, Ontario
LinkedIn followers
23,865
Total funding
$10M
At Well.ca, we are looking to change the landscape of health and wellness in Canada and we need your help to do it. We believe that Canadians should never have to compromise on the health, wellness, baby and beauty products they choose for themselves and their loved ones – so we are empowering them lead healthier and happier lives by delivering wellness on their terms.
We’re a fast-growing, proudly Canadian company that’s passionate about our customers, our business, and the products we sell!
So why should you join us?
FUEL YOUR PASSION. Be inspired every day to lead a better lifestyle. You’ll constantly discover health & wellness products, information and inspiration.
GROW A COMMUNITY. We are about much more than one-time product-based transactions. We are nurturing a community of engaged employees, customers, and experts alike.
GET THINGS DONE. We are agile and creative problem-solvers.
EMBRACE CHANGE. Things change fast online, so we do too! Be part of making change.
GET YOUR HANDS DIRTY. We are ego-less, and ready to own whatever job needs to be done.
BE HAPPY & HEALTHY. We’re seriously ambitious when it comes to helping Canadians be happier and healthier – and we practice what we preach.
Who do we hire?
A+ PLAYERS, WHO ARE ALSO GOOD PEOPLE. We need good people to serve good people, so that’s who we hire :)
Join us! We are always looking for PASSIONATE, CURIOUS, CREATIVE, AND DRIVEN PEOPLE who want to make an impact every day.
Visit our Careers page to find the role for you in Toronto or Guelph: https://well.ca/careers
Offices: 365 Bloor Street East, 1001, Toronto, Ontario M4W 3L4, CA · 935-B Southgate Drive, Guelph, Ontario N1L 0B9, CA
How many Retail jobs are open in Guelph, Canada right now?
There are currently 149 open retail positions in Guelph, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Guelph, Canada?
Companies currently hiring include Loblaw Companies Limited, AutoCanada, Walmart, Starbucks, Bell Canada Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Guelph, Canada?
Yes — 2 of the 149 open retail positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Retail jobs in Guelph, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.