George Town, Penang, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Mandarin Proficiency, Customer Relationship Management, Account Management, Transaction Processing, Technical Support
George Town, Penang, Malaysia · On-site
Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Within International Wealth and Premier Banking (IWPB), w…
Skills: Financial Product Sales, Relationship Management, Market Analysis, Digital Banking Adoption, Wealth Management
George Town, Penang, Malaysia · On-site
To attend technical meetings at the customer site and provide solutions.Drive the planning and execution of service jobs to ensure timely completion within budget.Assign technicians to service calls, ensuring clear commu…
Skills: Technical Planning, Service Execution, Resource Allocation, Salesforce, Customer Relationship Management
George Town, Penang, Malaysia · On-site
Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Within International Wealth and Premier Banking (IWPB), w…
Skills: Relationship Management, Wealth Management, Financial Planning, Sales, Client Acquisition
George Town, Penang, Malaysia · On-site
Overview The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community. As a Content Moderator, you will be instrumental in keeping the…
Skills: Content Moderation, Vietnamese Language Proficiency, English Language Proficiency, Customer Service, KPI Management
George Town, Penang, Malaysia · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Retail Leadership, Customer Service, Sales Driving, POS System Management, Inventory Control
George Town, Penang, Malaysia · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Customer Service, Retail Operations, Point of Sale (POS) Management, Visual Presentation, Stock Room Management
George Town, Penang, Malaysia · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Customer Service, Product Knowledge, Visual Presentation, Stock Room Management, POS System Management
George Town, Penang, Malaysia · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Retail Leadership, Consumer Experience, POS System Management, Inventory Control, Sales Performance
Marriott International Hotels, Inc.George Town, Penang, Malaysia · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Customer Service, Operational Processing, Communication, Problem Solving
George Town, Penang, Malaysia · On-site
Overview As a Customer Success Specialist (CSS), you will be the first point of contact for customers, delivering exceptional support throughout their travel journey. You will assist customers with flight reservations, b…
Skills: Customer Service, English Proficiency, Communication, Active Listening, Problem Solving
George Town, Penang, Malaysia · On-site
Promote and professionally sell a wide range of Bancassurance products to the Bank's existing and potential customers JOB DESCRIPTION Job Title: Financial Service Consultant (FSC) Unit : Respective Branches Job Location:…
Skills: Bancassurance Sales, Financial Planning, Customer Relationship Management, Life Insurance, Sales Pipeline Management
Marriott International Hotels, Inc.George Town, Penang, Malaysia · On-site
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
Skills: Guest Service, Table Setting, Communication, Cleaning, Menu Management
George Town, Penang, Malaysia · On-site
Ready to dive into the world of super stylish jewellery that doesn’t break the bank? Lovisa is the ultimate go-to destination for trendy, affordable jewellery, and we’re growing fast – and we want YOU to be part of it! I…
Skills: Customer Service, Fashion Styling, Retail Sales, Ear Piercing, Visual Merchandising
George Town, Penang, Malaysia · On-site
Company & Team Overview Join Dell and work in a dynamic environment alongside motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you will alw…
Skills: Windows Internals, Kernel Debugging, WinDbg, WPR/WPA, PowerShell
Marriott International Hotels, Inc.George Town, Penang, Malaysia · On-site
JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in…
Skills: Guest Services, Front Desk Operations, Concierge Management, Customer Relationship Management, Conflict Resolution
George Town, Penang, Malaysia · On-site
Promote and professionally sell a wide range of Bancassurance products to the Bank's existing and potential customers Job Description To promote and professionally sell a wide range of Bancassurance life insurance produc…
Skills: Bancassurance Sales, Financial Planning, Customer Service, Lead Management, Interpersonal Skills
Marriott International Hotels, Inc.George Town, Penang, Malaysia · On-site
POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tabl…
Skills: Bartending, Customer Service, Drink Preparation, Cash Handling, Safety Procedures
George Town, Penang, Malaysia · On-site
Key responsibilities Receiving the instruments, updating the systems and coordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining …
Skills: Customer Service, SLA Management, Logistics Coordination, Inside Sales, Technical Communication
George Town, Penang, Malaysia · On-site
Key responsibilities Receiving the instruments, updating the systems and coordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining …
Skills: Customer Service, SLA Management, Logistics Coordination, Inside Sales, Technical Communication
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Develop and maintain professional customer relationships while providing account and technical support. Coordinate with internal and external stakeholders to resolve queries and meet service standards.
Requires 1-3 years of relevant experience in an operational or support role with knowledge of business processes. Proficiency in Mandarin is required for this position.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Customer Service Representative (Mandarin Speaker) to join our team based in Bayan Lepas, Penang.
Key Responsibilities:
Customer Relationships: Develop and maintain effective, professional relationships with customers.
Account Support: Assist with account management and transaction processing.
Product & Technical Support: Provide support related to customer transactions, feedback, and requests.
Stakeholder Coordination: Liaise with internal and external stakeholders to meet contractual obligations and service standards.
Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
Requirements:
Experienced operational/support role requiring detailed knowledge of business processes.
Performs semi-routine tasks through the application of established knowledge and procedures, with potential guidance to junior staff.
Requires 1–3 years of relevant job-related experience and technical/vocational training.
Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us!
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.Operating an extensive global network, we do more than just logistics. We move the businesses that move the world.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 29 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Offices: Level 7, 380 St Kilda Road, Melbourne, VIC 3004, AU · Auckland, NZ · Delhi, IN · Jakarta, ID · Klang, MY
There are currently 154 open customer service & support positions in George Town, Malaysia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Toll Group, Marriott International Hotels, Inc., HSBC, Crocs, Inc., CIMB BANK BERHAD, among others. Browse the listings above to see every active employer.
Yes — 7 of the 154 open customer service & support positions offer remote or hybrid work (1 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
