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Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
City of Greater Geelong, Victoria, Australia · On-site
Entry level
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Manage in-store appointments, walk-ins, and online leads to guide customers through the home loan journey from search to settlement. Collaborate on local marketing initiatives and leverage a connected ecosystem to provide buyer's agent and conveyancing referrals.
Requirements
Requires a Cert IV in Finance & Mortgage Broking or a willingness to obtain one, along with a background in sales or customer service. Candidates must have unrestricted Australian working rights and a drive to grow the retail store's performance.
Full job description
Company Description
For 30+ years, Aussie has helped 1.5 million Australians achieve homeownership. Today, we’re also helping them find, buy, and own — not just with loans, but with buyer’s agents, conveyancing, and more.
Backed by a trusted brand, award-winning support, and cutting-edge tech, we’re equipping brokers to grow stronger, faster, and smarter.
Job Description
Our Aussie Store Brokers are the go-to experts in their communities, being trusted to help Australians find, buy and own their homes with confidence.
As demand for brokers continues to surge — with almost 80% of home loans now written through the broker channel — there’s never been a better time to join Australia’s most recognised home-ownership brand.
And now, with Aussie’s connected ecosystem, our brokers are unlocking new ways to grow their income and deepen relationships with every customer.
We’re growing across the region and looking for driven mortgage professionals who want to build a rewarding career in one of our high-performing retail stores.
In this role, you will:
Manage walk-ins, online leads and in-store appointments with high-intent customers
Be a contributor to local area marketing initiatives in your community
Guide customers through the home loan journey from search, to settlement, and beyond
Submit deals to our in-house processing team—freeing you from tedious admin to focus on your local community
Leverage our expanded offering to earn referral income from buyer’s agents and conveyancing
Qualifications
WHAT WE’RE LOOKING FOR
To thrive as an Aussie Store Broker, you’ll need:
Cert IV in Finance & Mortgage Broking (or a willingness to obtain one before you start—we’ll support you)
A background in sales or customer service roles
Drive and determination to contribute to the growth of your retail store
A passion for helping customers achieve their homeownership dreams
Unrestricted Australian working rights
Additional Information
WHY YOU’LL LOVE AUSSIE
At Aussie, you’re not just writing loans. You’re part of a connected ecosystem that puts brokers at the centre of every property moment, from the first search to the final settlement. This is not just another cross-sell, it’s a connected suite of solutions to help you solve your clients problems.
Grow Faster. Earn More.
You’ll have uncapped earning potential. Every stage of the property journey creates new income opportunities, from home loans to buyer’s agent referrals, conveyancing and beyond.
Build relationships that last.
With our Find. Buy. Own. model, you’ll stay by your customer’s side through every milestone:
Aussie Homes – connect clients to expert buyer’s agents for off-market access, negotiation support and better buying outcomes.
Aussie Conveyancing – offer in-house conveyancing with free contract reviews and real-time progress tracking.
Aussie App – keep clients engaged long after settlement with property valuations, equity insights and refinance alerts that bring them back to you.
You’re not chasing one-off transactions. You’re building lifelong relationships.
Be powered by tech that works for you.
Our award-winning platform and AI tools remove admin and boost efficiency so you can focus on what matters: customers.
Smart automation cuts paperwork time from 15 hours a week to near zero.
Real-time loan and equity data triggers smarter refinance and investment conversations.
24/7 chat support and automated workflows keep deals moving while you sleep.
Less admin. More impact.
Supported to succeed.
Zero-hassle admin, compliance and appointment setting — all handled for you.
You’ll have access to the industry-leading Broker Academy, Aussie Amplify growth programs, and ongoing training that turns ambition into achievement.
Be part of something bigger.
Join a social, values-led store team backed by a national network of 1,300+ brokers.
Collaborate, learn, and grow with people who share your passion for helping Australians into homes.
Apply now to become an Aussie Store Broker — and build a career with purpose, performance and pride.
Department: Aussie
Related keywords
Mortgage BrokerCert IV in Finance & Mortgage BrokingHome LoansConveyancingBuyer's AgentsRetail BankingLead ConversionRefinancingProperty ValuationsEquity InsightsFinancial ServicesLoan Settlement
How many Customer Service & Support jobs are open in Geelong, Australia right now?
There are currently 34 open customer service & support positions in Geelong, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Geelong, Australia?
Companies currently hiring include IHG Hotels & Resorts, Endeavour Group, Lorna Jane, Ritchie Bros., Ally Fashion, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Geelong, Australia?
Yes — 5 of the 34 open customer service & support positions offer remote or hybrid work (0 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Geelong, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.