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Full-time
Employee Assistance Program, Employee Real Deals, Ongoing learning and training, Mentoring programs, Work-life flexibility, Team events
Posted 8d ago
~40 hrs/week
Responsibilities
You will act as a primary point of contact for customers, managing enquiries, preparing quotations, and processing orders via phone, email, and in-person. Additionally, you will collaborate with internal departments to nurture customer relationships and identify new sales opportunities.
Requirements
The role requires a customer-focused individual with strong communication skills and the ability to multitask effectively. While previous customer service experience is preferred, the company values a positive attitude, attention to detail, and a willingness to learn their systems.
Full job description
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Metalcorp is looking for a Customer Servic Officer to join the teambased in Geelong. Metalcorp is a steel and aluminium distributor also specialising in rural products. It is the rural brand for the land with branches in regional locations and is trusted by customers for the quality of its products and the service of its people. The tailored product range includes specialised livestock handling equipment, building materials, structural and tubular steel, fencing, roofing, aluminium and more.
We're looking for a results based, customer-focused and enthusiastic individual who enjoys helping people, building relationships and finding solutions. While customer service experience is important, we're equally interested in your attitude, communication style and willingness to learn. We can teach our products and systems – what we're really looking for is someone who genuinely enjoys engaging with customers and contributing positively to a close-knit team.
As a Customer Service Officer, you'll be a key point of contact for our customers, providing exceptional service across phone, email and in-person interactions. You'll work alongside a supportive and experienced team, managing enquiries, preparing quotations, processing orders and helping customers find the right solutions to meet their needs.
This is a role where no two days are the same. You'll enjoy a varied workload, exposure to the full customer lifecycle and opportunities to develop your knowledge of products, sales processes and the wider BlueScope business.
The position is a permanent full-time position, Monday to Friday, 8:00am to 4:30pm.
Why Join MetalCorp Geelong?
Geelong offers the best of both worlds - the lifestyle benefits of a regional city with Melbourne only an hour away. Whether you're looking for a sea change, a tree change or simply a great place to build your career, Geelong has plenty to offer. At MetalCorp Geelong, you'll enjoy:
regular team events, including branch BBQs every 6-weeks
a supportive and collaborative team culture
strong onboarding, training and mentoring programs
opportunities for career growth and internal progression
exposure to the broader steel and rural products industry
a business that values teamwork, customer service and continuous improvement
You will also have access to various health and wellbeing initiatives including our Employee Assistance Program, Employee Real Deals and ongoing learning, support and training.
What Will You Do?
As part of our supportive and friendly team, you will:
interact with our customers over the phone and email managing quotes and queries
follow-up on quotations and enquiries converting these into sales opportunities
collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met
nurture and grow relationships with customers to uncover new business and sales opportunities
continuously look at new ways of improving the customer experience and consistently improving the total value proposition
More About You
With a strong customer focus and a desire to grow and develop in the role, you will bring:
experience working in a customer service environment
high attention to detail and ability to complete multiple tasks simultaneously
effective communication and interpersonal skills
confidence to resolve issues effectively and efficiently
a proactive approach in building constructive and effective relationships
basic knowledge with Microsoft office and an ability to learn new systems
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
With over 16,500 people across 14 countries, BlueScope is a leading international supplier of steel products and solutions for building and construction markets. Australia’s largest manufacturer, BlueScope’s portfolio of brands includes COLORBOND®, ZINCALUME® and TRUECORE® steels and the LYSAGHT® range of building products.
Steel plays a critical role in sustainable development. To BlueScope, sustainability means developing, manufacturing and selling steel products and solutions in a way that provides for a sustainable future, with a focus on continuous improvement, adopting new operating methods and anticipating new products for the future.
BlueScope’s long-term growth is underscored by the sustainability of steel and the critical role it will play in supporting a sustainable society. We take a life-cycle approach, looking at the impact of a product over its entire life and focusing on the four principles of a circular economy: reduce, reuse, remanufacture and recycle.
Our steel products and services ensure that we contribute to the opportunities and challenges of society’s move to a lower-carbon economy. To deliver long-lasting value and meet the expectations of all of our stakeholders, our business must transform on all fronts. Read BlueScope's latest Sustainability Report at bluescope.com/sustainable-steel.
Interested in an exciting career at one of Australia’s most reputable companies with a track record of making things happen? Learn more at bluescope.com and watch regular video stories here on LinkedIn—produced in-house with our people around the world.
Offices: 120 Collins Street, Melbourne, Victoria 3000, AU · 76 Lysaght St, Brisbane, QLD 4110, AU
How many Customer Service & Support jobs are open in Geelong, Australia right now?
There are currently 75 open customer service & support positions in Geelong, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Geelong, Australia?
Companies currently hiring include Endeavour Group, IHG Hotels & Resorts, Cotton On Group, Epworth, Hanes Brands Australasia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Geelong, Australia?
Yes — 6 of the 75 open customer service & support positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Geelong, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.