This position is Onsite. Our office is located at 7600 Evergreen Way Everett, WA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do wi…
Skills: Customer service, Leadership, Team management, Process improvement, Performance management
At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power…
Skills: Customer service, Data entry, Insurance verification, Communication skills, Problem-solving
People & Culture Coordinator | Hotel Indigo Let’s start off with the most important part - what’s in it for you: The Perks *Eligibility of perks is dependent upon job status Hourly Pay Range: $29 - $31 DOE Ge…
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
There’s a Place for You at North Coast A career at North Coast is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North…
Skills: Driving, Vehicle Inspection, Warehouse Operations, Forklift Operation, Customer Service
Requisition Number: 234205 Job Description Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Sel…
We are hiring immediately for on call PATIENT SERVER positions. Location: Providence Health Colby - 1700 13th Street, Everett, WA 98201. Note: online applications accepted only. Schedule: On call schedule. Days and hours…
Skills: Patient food service, Menu selection, Tray assembly, Dietary restrictions, Communication
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Overview The Vitamin Shoppe is looking for a part-time Retail Key Holder. If you’re passionate about health and wellness, interested in becoming incredibly knowledgeable about the latest and greatest supplements, and loo…
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca…
Skills: Prior Authorization, Pharmacy Benefit Management, Medical Terminology, Health Plan Formulary, Chart Review
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
shift supervisor - Store# 84809, EVERGREEN WAY & 48TH ST
Everett, Washington, United States · On-site
$26/hr–$30/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team coordination, Cash handling, Food preparation
We are hiring immediately for a full time BOOKKEEPER ADMINISTRATOR position. Location: Canteen - 607 Riverside Road, Suite 130, Everett, WA 98201. Note: online applications accepted only. Schedule: Full time schedule. Mo…
Skills: Bookkeeping, Accounting, Data Entry, Payroll Processing, General Ledger
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultur…
Skills: Clerical support, Patient scheduling, Nutrition education, Data entry, Triage
Michaels Stores
Service Team Member - PT, Seasonal
Everett, Washington, United States · On-site
$20/hr–$24/hr
Entry level
Store - SEA-EVERETT, WA Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading …
Fluke is seeking a motivated and ambitious individual to join our service team for a dynamic and travel-intensive co-op opportunity. This position offers a unique chance to gain comprehensive exposure to our business ope…
Skills: Engineering, Alignment measurement, Data collection, Communication, Sales performance
National Vision Inc.
General Manager - Optical
Everett, Washington, United States · On-site
Senior
Company Description America’s Best is part of National Vision, one of the largest optical retail companies in the United States. Each location is focused on treating every eye with the attention and expertise they deserv…
Skills: Retail management, Team leadership, Inventory management, Sales performance, Customer service
Field Service Engineer Position Description: Passionate about providing reliable solutions to customers in a world of industrial manufacturing? Fluke Reliability is seeking a motivated individual to join our service team…
Pay Range $21.75 - $37.85 PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and …
Skills: Retail management, Staff training, Merchandising, Loss prevention, Inventory management
We are hiring immediately for on call BARISTA positions. Location: Providence Health Colby - 1700 13th Street, Everett, WA 98201. Note: online applications accepted only. Schedule: On call schedule. Days and hours may va…
The Customer Service Manager will lead teams and supervisors to ensure service level agreements and business objectives are met while driving process improvements. They are responsible for people development, performance management, and implementing cost optimization strategies across business units.
Requirements
Candidates must have a High School Diploma or GED and at least 2 years of customer service experience, including 1 year in a leadership role. The role requires the ability to work onsite in Everett, WA, and travel up to 30% of the time within the local market.
Full job description
This position is Onsite. Our office is located at 7600 Evergreen Way Everett, WA.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.
This will be on the job training and the hours of training will be aligned with your schedule
Primary Responsibilities
Manage teams/supervisors and ensure all SLAs & MBOs are met.
Work closely with other departments to formulate steps for Process Improvement, cost reduction and achieve business objectives.
Groom new managers, supervisors and team leads.
Lead people development charters & ensure highly engaged workforce.
Eye to detail in managing QA for respective processes & demonstrate expertise over generating solid results.
Be the culture ambassador of organization principles and values
Enforce Solid Performance Management Techniques and monitor the Performance Trend
Formulate Solutions to challenges faced and create a robust/sustaining governance model.
Articulate Cost Optimization measures and implement the same across Businesses.
Provide coaching and feedback to supervisor to enable them to improve their team’s performance.
Handle multiple clients & ace the customer engagement.
Work closely with WFM to ensure PG’s are met.
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
Organization diagnosis, solution design and management of change initiatives
Develop retention and engagement strategies.
Leads large, complex projects to achieve key business objectives.
Translates highly complex concepts in ways that can be understood by a variety of audiences.
Influences senior leadership to adopt new ideas, products, and/or approaches.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience in a receptionist/PSR role
1+ years of experience in a leadership/Team Lead/Supervisory role
Reliable transportation and ability travel up to 30%25 of the time within the Everett, Arlington, Edmond and Seattle market
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
3+ years of customer service experience in a receptionist/PSR role
2+ years of experience in a leadership/ Team Lead/Supervisory role
Multiple function customer service and leadership experience
Epic experience
Soft Skills:
Exceptional phone and verbal communication skills along with active listening
Customer focus and adaptability to different customer situations
Ability to work independently
Ability to mentor others and act as a resource
Ability to demonstrate a depth and breadth of knowledge/skills in own area and able to apply these outside of own function
Proactively identifies new solutions to problems and solves complex problems on own
Ability to multi-task, set priorities, and manage time effectively
Ability to learn new and sometimes complicated systems.
Excellent interpersonal, written, and oral communication skills
Ability to meet production and quality goals
Ability to work in a collaborative atmosphere
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED #RPOLinkedIn
Related keywords
Customer Service ManagerOptumSLAMBOProcess ImprovementQAPerformance ManagementCost OptimizationWFMChange ManagementInnovationEpicReceptionistPSRTeam LeadSupervisory
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
Click below to search careers or join our social communities:
• Search & apply for careers at careers.unitedhealthgroup.com/
• Follow us on Twitter at twitter.com/UnitedHealthGrp
• Follow and like us on Facebook at facebook.com/unitedhealthgroup
• Follow us on Instagram at instagram.com/unitedhealthgroup
More about UnitedHealth Group can be found at unitedhealthgroup.com/
Offices: Eden Prairie , Minnesota, US · 2716 N Tenaya Way, Las Vegas, NV 89128, US · 4425 E Cotton Center Blvd, Phoenix, AZ 85040, US · 1900 E Golf Rd, Schaumburg, IL 60173, US · 8822 Three Chopt Rd, Henrico, VA 23229, US
Health CareWellness and Health ManagementRetiree Solutionsand Information TechnologyHospitalHealth CareWellnessBiotechnologyInsuranceLife Science
How many Customer Service & Support jobs are open in Everett, WA right now?
There are currently 421 open customer service & support positions in Everett, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Everett, WA?
Companies currently hiring include Costco Wholesale, Albertsons Companies, PROVIDENCE MEDICAL INSTITUTE, Starbucks, HNN Communities, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Everett, WA?
Yes — 21 of the 421 open customer service & support positions offer remote or hybrid work (10 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Everett, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.