Customer Service & Support Jobs in Dubai, United Arab Emirates (Now Hiring) — 1,296 open — Page 65

As a Senior Officer – Wealth & Investment Specialist (Customer Fulfilment), you will play a key role in supporting the Bank’s Wealth and Investment business by ensuring efficient and well-controlled operations across the full transaction lifecycle. This includes equities, mutual funds, structured products, fixed income, bonds, and bancassurance, with a focus on seamless execution, reconciliations, exception handling, and accurate reporting.

Working closely with brokers, asset managers, and insurance partners, you will ensure regulatory compliance and maintain a strong control environment aligned with internal policies. Reporting to the Vice President – Customer Fulfilment Treasury, you will be part of a dynamic team of 7 professionals, contributing to operational excellence, risk management, and continuous improvement.

What You’ll Be Doing:

• Own the end-to-end operational governance of Wealth & Investment products including equities, mutual funds, bonds, structured products, and bancassurance.
• Manage investment and insurance product setup and admin terminal configurations to ensure data accuracy and system integrity.
• Oversee the complete transaction and trade lifecycle, ensuring timely and accurate processing in line with market cut-offs and SLAs.
• Perform and review daily reconciliations across cash, income, units/holdings, and premiums.
• Proactively identify, investigate, and resolve exceptions and reconciliation breaks, with strong ageing and escalation controls.
• Act as the key operations liaison with brokers, asset managers, custodians, and insurance partners, monitoring service delivery and performance.
• Maintain a strong risk and control environment, including maker-checker controls and audit-ready documentation.
• Ensure regulatory compliance with SCA, CBUAE, and Insurance Authority requirements and internal policies.
• Prepare and deliver accurate MIS and operational reports for management and key stakeholders.
• Partner closely with Wealth Front Office, Product, Finance, Risk, Compliance, and IT to support smooth operations.
• Drive process improvements and operational efficiencies to enhance accuracy and customer experience.
• Provide guidance and oversight to junior team members, promoting ownership, teamwork, and operational excellence.

What We’re Looking For:
 

• Minimum 5 -7years of banking experience in wealth / investment operations, brokerage operations, securities back office, retail investment products, or bancassurance within banking or financial services. Operates with minimum supervision and takes accountability for end-to-end delivery.
• Bachelor’s degree in finance, Commerce, Business Administration, Economics, or a related field. Advanced certifications in equities, capital markets, investments, insurance, or operational risk are preferred.
• Knowledge on AI and Automation tools
• Languages: English (essential); Arabic (preferred).