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Full-time
bachelor degree
Competitive Salary, Club Access, F&B Discount, Career Growth, Supportive Culture
Posted 62d ago
~40 hrs/week
Responsibilities
The Customer Relations Officer is responsible for enhancing member satisfaction through personalized service, relationship building, and effective complaint resolution. They also manage member onboarding, promote premium services, and coordinate with other departments to ensure a seamless club experience.
Requirements
A bachelor's degree in hospitality, business, or a related field is preferred, along with 1-3 years of experience in customer service or sales. Candidates must possess strong communication skills, emotional intelligence, and proficiency in CRM software.
Full job description
The Customer Relationship
Officer (CRO) plays a vital role in ensuring a superior experience for club
members by building strong relationships, handling inquiries and complaints,
and promoting premium services. This position requires delivering personalized
service, resolving issues effectively, and fostering member satisfaction and
retention.
KEY RESPONSIBILITIES:
Member Engagement and Support:
Serve as the primary point of
contact for club members, addressing questions, concerns, and feedback with
professionalism and empathy.
Greet members warmly and provide
personalized assistance to ensure a seamless experience.
Actively promote membership
upgrades, class bookings, and premium services.
Complaint Resolution:
Handle member complaints and
resolve issues promptly, escalating to management when necessary.
Follow up to ensure issues are
resolved to the member’s satisfaction.
Membership Management:
Assist with member onboarding,
renewals, cancellations, and account management.
Maintain accurate member records in
the system, ensuring data privacy and security.
Collaboration:
Work closely with other departments
(sales, wellness, and operations) to coordinate member services and ensure
smooth communication.
Support marketing initiatives by
promoting events, offers, and programs.
Facility Tours and Promotions:
Conduct guided tours for
prospective members, highlighting the club’s premium amenities and services.
Proactively recommend personalized
services to enhance the member experience.
Member Retention:
Build strong relationships with
members to understand their wellness goals and ensure a high level of
engagement and retention.
Identify at-risk members and
implement strategies to enhance their experience.
Requirements
Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Conflict resolution and problem-solving skills.
High emotional intelligence and empathy.
Proficiency in customer relationship management (CRM) software and office tools.
Background in the fitness, hospitality, or service industry is a plus.
Benefits
Competitive Salary: Based on experience and role responsibilities
Club Access: Full access to SEVEN Wellness Club facilities and classes
F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being
SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community.
With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives—seven days a week.
Offices: Al Manara Road - Exit 43 from Sheikh Zayed Road, Dubai, Dubai, AE
How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,296 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?
Yes — 102 of the 1296 open customer service & support positions offer remote or hybrid work (21 remote, 81 hybrid).
How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.