Dubai, Dubai, United Arab Emirates · On-site
The Brau Customer Engagement Team is responsible for the overall communication to the company. Our business has built its core around customer service and going the extra mile for our clients. Therefore, this role requir…
Skills: Customer Relationship Management, Conflict Resolution, Time Management, English Fluency, Arabic Fluency
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage all incoming customer communications across various digital channels and phone calls to elevate the customer service journey. Responsibilities include optimizing salon schedules, resolving complaints, and meeting monthly sales targets.
Candidates must have at least 2 years of customer service experience in a luxury brand, hospitality, or medical environment. Fluency in both English and Arabic is required, along with a high school diploma or higher.
The Brau Customer Engagement Team is responsible for the overall communication to the company. Our business has built its core around customer service and going the extra mile for our clients. Therefore, this role requires great attention to detail and the highest level of customer service in order to elevate the customer service journey.
Manage all communications received by Brau (WhatsApp, Instagram, Calls, Emails, Online Bookings)
Develop and improve Brau customer engagement scripts
Respond to all enquires with the high standards set by the Customer Engagement Team
Facilitate complaint resolution
Managing and optimizing the salon schedule
Meet monthly sales targets
Strong customer relationship management
Ability to build trust-based relationships with customers
Knowledge of the beauty industry and treatments that we provide
Ability to handle complaints and conflict resolution professionally with calmness and self-control
Professional verbal and written English and Arabic
Time management: ensuring time is managed between different channels of communication
High School Diploma or Higher
Minimum 2 years’ experience in contact center or customer service for a luxury brand or experience working within a luxury beauty, hospitality, or medical environment
Previous beauty industry experience in preferred but not essential
Due to the nature of the job, candidate must speak fluent in English and Arabic
In this space..art, eyebrows & passion come together to create a masterpiece.
A premier brow, lash, semi-permanent makeup, and face studio that seamlessly synthesizes art with beauty. Pioneers in this field, we offer specialized treatments, curated from world-class beauty innovations and customized for an individualized approach. Our team of experts come from a wide variety of backgrounds to provide unrivalled insight and knowledge. We pride ourselves on the highest technical and clinical skills in the industry.
Offices: Emirates Hills, Dubai, AE
View all jobs at BRAU.In this space..art, eyebrows & passion come together to create a masterpiece.
A premier brow, lash, semi-permanent makeup, and face studio that seamlessly synthesizes art with beauty. Pioneers in this field, we offer specialized treatments, curated from world-class beauty innovations and customized for an individualized approach. Our team of experts come from a wide variety of backgrounds to provide unrivalled insight and knowledge. We pride ourselves on the highest technical and clinical skills in the industry.
Offices: Emirates Hills, Dubai, AE
View all jobs at BRAU.