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Full-time
bachelor degree
Posted 23d ago
~40 hrs/week
Responsibilities
Support the Boutique Manager in overseeing day-to-day operations of an exclusive, appointment-only luxury boutique. Focus on nurturing relationships with High Net Worth Individuals and delivering bespoke client experiences to achieve commercial targets.
Requirements
Requires a bachelor's degree and 5-8 years of luxury retail experience, including 2-3 years in a supervisory role. Preference is given to candidates with a background in luxury watches or jewelry and strong CRM proficiency.
Full job description
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
JOB PROFILE ASSISTANT BOUTIQUE MANAGER
ABOUT A. LANGE & SÖHNE
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
PURPOSE
Managing day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Attain desired results through creative and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role.
The Assistant Boutique Manager is responsible for supporting the Boutique Manager in leading an exclusive, appointment-only boutique that delivers an exceptional level of luxury client experience.
Unlike a traditional retail boutique, this location operates primarily through scheduled appointments, VIP clienteling and bespoke experiences. The Assistant Boutique Manager plays a critical role in ensuring every appointment is flawlessly executed, relationships with High Net Worth Individuals (HNWIs) are nurtured, and commercial objectives are achieved through personalized client engagement rather than walk-in traffic.
The role requires an experienced luxury retail professional with strong clienteling capabilities, excellent operational discipline, and a passion for creating memorable experiences.
Key Responsibilities
Boutique Operations
Support the Boutique Manager in the day-to-day management of the boutique.
Ensure the boutique consistently reflects the highest standards of luxury presentation.
Maintain operational excellence across all boutique activities.
Ensure all security and brand procedures are strictly followed.
Supervise boutique opening and closing procedures.
Monitor inventory accuracy and coordinate stock movements.
Appointment Experience
Manage the complete client journey before, during and after each appointment.
Responsibilities include:
Prepare personalized appointments based on each client’s profile.
Coordinate product selection prior to client arrival.
Ensure boutique readiness before every appointment.
Deliver an exceptional hospitality experience.
Follow up with clients after each visit.
Record all interactions within the CRM system.
The objective is to create an experience that exceeds expectations rather than simply conducting a sales presentation.
Client Development
Develop long-term relationships with collectors and VIP clients.
Responsibilities include:
Build and maintain an active portfolio of clients.
Proactively contact existing clients.
Identify opportunities for repeat business.
Develop referral opportunities.
Invite clients to exclusive events and launches.
Partner with Marketing and CRM teams on client activation initiatives.
Achieve individual clienteling KPIs.
Sales Performance
Support achievement of boutique commercial objectives through:
Appointment conversion
Sales targets
Average transaction value
Cross-selling opportunities
Client retention
Repeat purchase rate
Boutique Leadership
Lead the boutique in the absence of the Boutique Manager.
Coach Boutique Advisors on luxury selling techniques.
Support recruitment and onboarding.
Provide daily performance feedback.
Foster a collaborative and high-performance culture.
CRM Excellence
The Assistant Boutique Manager is expected to be highly proficient in CRM management.
Responsibilities include:
Maintain accurate client records.
Track client preferences.
Record purchase history.
Schedule follow-up activities.
Monitor client anniversaries and important milestones.
Ensure CRM data quality.
Event Support
Support the execution of:
Private appointments
Watch launches
Collector evenings
Boutique activations
VIP events
Partner collaborations
Operational Excellence
Ensure compliance with:
Brand standards
Audit requirements
Security procedures
Cash handling
Inventory controls
Health & Safety requirements
Key Performance Indicators (KPIs)
Commercial
Sales achievement (%) for boutique and per retail team member.
Appointment conversion rate
Average transaction value
Units sold
Sales per appointment
Client Experience
Appointment satisfaction
Client retention
Repeat purchase rate
CRM completion rate
Net Promoter Score (NPS)
Clienteling
Number of appointments conducted
New clients acquired
Existing clients reactivated
Follow-up completion rate
Client outreach activities
Operations
Inventory accuracy
Audit compliance
Mystery shopping results
Boutique presentation standards
Qualifications
Bachelor’s degree preferred.
Minimum 5–8 years of luxury retail experience.
Minimum 2–3 years in a supervisory or Assistant Boutique Manager position.
Experience within luxury watches, jewelry or other luxury retail sectors is highly preferred.
Skills & Competencies
Client Excellence
Exceptional relationship-building skills
Luxury hospitality mindset
Emotional intelligence
Professional etiquette
Active listening
Commercial
Strong sales acumen
Negotiation skills
Results-oriented mindset
Business awareness
Analytical thinking
Leadership
Coaching capability
Team motivation
Performance management
Decision making
Accountability
Personal Attributes
Impeccable presentation
Highly organized
Detail-oriented
Proactive
Discreet and trustworthy
Calm under pressure
Passion for fine watchmaking and luxury craftsmanship
Success Profile
The ideal candidate is an experienced luxury retail professional who thrives in a highly personalized environment. Rather than focusing on walk-in traffic, they excel at cultivating lasting relationships with collectors and discerning clients, anticipating their needs, and delivering bespoke experiences that strengthen brand loyalty and drive repeat business. They combine strong commercial instincts with operational discipline and naturally represent the Maison with sophistication, discretion, and professionalism.
What Makes This Role Different
This is not a conventional Assistant Boutique Manager role. Success is measured less by managing footfall and more by creating meaningful one-to-one relationships. The Assistant Boutique Manager is expected to:
Curate exceptional appointment-based experiences.
Act as a trusted advisor to collectors and high-net-worth clients.
Use CRM proactively to build a sustainable pipeline of appointments and repeat business.
Collaborate closely with the Boutique Manager to position the boutique as a destination for exclusive, high-touch luxury experiences.
Continuously identify opportunities to elevate the client journey and reinforce the boutique’s unique, appointment-only concept.
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
High jewelrySilverJewelryBespoke jewelry creationsand WatchesJewelry
How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?
Yes — 101 of the 1281 open customer service & support positions offer remote or hybrid work (20 remote, 81 hybrid).
How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?
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