Dallas, Texas, United States · On-site
$78k–$147k/yr
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product …
Skills: Technical Account Management, Customer Success, Solution Consulting, IT Project Management, API Integration
Dallas, Texas, United States · On-site
Summary/Objective The all-encompassing goal of the Paymentus Client Success Team is defined in the title: Client Success. The drive of the Partner Operations Manager is to devote their time and attention to one of our mo…
Skills: Client Relationship Management, Customer Success, Technical Documentation, Contract Negotiation, Financial Modeling
Charlotte, North Carolina, United States · On-site
Account Manager Classification: Exempt Summary/Objective The all-encompassing goal of the Paymentus Client Success Team is defined in the title: Client Success. The drive of the Account Manager is to devote their time an…
Skills: Client Relationship Management, Customer Success, Up-selling, Cross-selling, Contract Negotiation
Dallas, Texas, United States · On-site
A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and eve…
Skills: Customer Service, Cash Handling, Communication, Interpersonal Skills, Teamwork
Dallas, Texas, United States · On-site
If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion! We're not just the pioneers of the nutritional smoothie; we're the champions of inspi…
Skills: Cash Handling, Inventory Management, Team Management, Customer Service, Communication
Dallas, Texas, United States · On-site
Directs and controls all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The store ma…
Skills: Financial Growth, KPI Management, Staff Coaching, Recruitment, Performance Management
Dallas, Texas, United States · On-site
What You’ll Do: Responsibilities Welcome and assist guests during check-in and check-out. Answer phones and respond to guest requests. Process reservations and payments accurately. Resolve guest concerns with profe…
Skills: Guest Services, Check-in/Check-out, Opera PMS, Reservation Processing, Payment Processing
Dallas, Texas, United States · On-site
Description Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas an…
Skills: Tier 2/3 Technical Support, Microsoft 365 Administration, Microsoft Entra ID, Active Directory, Microsoft Intune
Dallas, Texas, United States · On-site
WESTLAKE WARRIOR | Early to Mid Stage Collections Dallas, TX | On-site Why Westlake? Base Pay: $17.00 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance. Tiered Retention Bonus…
Skills: Communication, Negotiation, Problem-solving, Skip-tracing, Data Entry
Dallas, Texas, United States · On-site
WESTLAKE WARRIOR | Mid to Late-Stage Collections Dallas, TX | On-site Why Westlake? Base Pay: $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance. Tiered Retention Bonus:…
Skills: Negotiation, Debt Collection, Skip Tracing, Customer Communication, Data Entry
Dallas, Texas, United States · On-site
$31k–$49k/yr
Entry-Level Collections Agent – Start Your Career Today! Full-Time & Part-Time roles Available! In-Office Only | Dallas, TX (Must live within 30 miles) Start Your New Career Path with Westlake Financial! Join a rap…
Skills: Communication, Negotiation, Listening, Problem Solving, Data Entry
Dallas, Texas, United States · On-site
Overview The Groundskeeper is responsible for maintaining an aesthetically pleasing and functional outdoor space. The work that is performed may be indoors to maintain the interior of the community, outdoors to maintain …
Skills: Landscaping, Power Washing, Equipment Operation, Customer Service, Irrigation Knowledge
Dallas, Texas, United States · On-site
$18/hr–$22/hr
Performs a variety of complex support tasks which may include: processing a variety of documents; drafting routine correspondence; resolving questions and problems; providing information; researching files and records; a…
Skills: Document Processing, Correspondence Drafting, Records Research, Customer Service, Typing
Dallas, Texas, United States · On-site
Description As one of our highly skilled sales associates you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in⁃store experience which edu…
Skills: Customer Service, Retail Sales, Visual Merchandising, Point Of Sale Software, Personalized Selling
Dallas, Texas, United States · On-site
Major Food Group is hiring Servers to join our team at Carbone Vino in the Dallas Design District! Carbone Vino, located just across the courtyard from Carbone, is a new concept from Major Food Group celebrating timeless…
Skills: Fine Dining, Customer Service, Order Taking, Table Setting, Communication Skills
Dallas, Texas, United States · On-site
$15/hr–$18/hr
ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your …
Skills: Sales, Customer Service, Cash Handling, Check Cashing, Lending
Dallas, Texas, United States · On-site
Overview If you’d be excited to work in a field that specializes in attention to detail, all while learning about new products, consider a Back Up Scan Coordinator position at Sprouts Farmers Market. As one of the …
Skills: Attention To Detail, Analytical Skills, Organizational Skills, Mathematical Skills, Microsoft Office
Dallas, Texas, United States · On-site
A Day in the Life: As a Pharmacy Technician, you have the opportunity to be a part of something bigger. You will be a member of a team supporting our pharmacies, pharmacists, and communities. You create an easy, friendly…
Skills: Pharmacy Operations, Patient Care, Prescription Processing, Immunization Administration, Customer Service
Dallas, Texas, United States · On-site
Ambulatory Anesthesia Care Southwest is looking for an energetic and eager individual to join our team as a full-time Emergency Medical Technician. This position is responsible for assisting our clinical team with the ca…
Skills: Patient Care, Patient Transport, Patient Monitoring, Customer Service, BLS Certification
Dallas, Texas, United States · On-site
800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through a…
Skills: Financial Services, Account Management, Cross Selling, Customer Relationship Management, Consumer Loans
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Acts as a senior technical advisor and strategic partner for enterprise customers to drive product adoption and business outcomes. Bridges the gap between customer stakeholders and internal teams to manage complex technical initiatives and long-term relationship health.
Requires 7-10+ years of experience in Technical Account Management or Professional Services within SaaS, CCaaS, or CPaaS environments. Must possess strong technical acumen with APIs and CRMs, along with executive-level communication and project management skills.
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.
The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Pay Range (Base Pay): $77,500 - $147,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 03/10/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Customer Experience. Automated.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.
Offices: 535 Mission Street, 12th Floor, San Francisco, CA 94105, US · 2-6 Boundary Row, London, England SE1 8HP, GB · Rua de Anselmo Braancamp 119, Porto, Portugal 4000-078, PT · Rua Pedro Nunes, Edificio D, Sala 1.12, Coimbra, Coimbra 3030-199, PT
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