Dallas, Texas, United States · Remote OK
Description Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for headquartered in Dallas, Texas, we partner with colleges, high schools, and service organizations to engage their alumni and members. …
Skills: Workforce Management, Capacity Planning, Predictive Modeling, Forecasting, Data Visualization
Dallas, Texas, United States · On-site
$14/hr–$26/hr
Benefits: Bonus based on performance Employee discounts Training & development Are you passionate about wine and enjoy providing an exceptional customer experience? Pur Noire is an urban winery and tasting room located i…
Skills: Wine Knowledge, Customer Service, Sales Management, Employee Supervision, Wine Club Management
Dallas, Texas, United States · On-site
$12/hr–$18/hr
Sign-On Bonus Opportunity of up to $1,000* Pay Range: $12 - $18 / hour Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inboun…
Skills: Insurance Sales, Customer Service, Relationship Building, Multi-tasking, Written Communication
Dallas, Texas, United States · On-site
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. As we scale our global footprint, we are revolutionizing not just corporate travel, but workforce m…
Skills: Project Management, Workforce Management, Capacity Planning, Process Optimization, Executive Storytelling
Dallas, Texas, United States · On-site
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for …
Skills: Guest Services, Property Management System, Reservation Processing, Cash Handling, Conflict Resolution
Dallas, Texas, United States · On-site
Company Description Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experience…
Skills: HVAC Maintenance, Plumbing, Electrical Repair, Appliance Repair, Pool Operations
Dallas, Texas, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Rent Collection, Customer Service, Lead Management, Fair Housing Compliance
Dallas, Texas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Communication Skills
Dallas, Texas, United States · Remote OK
$60k–$75k/yr
Digital Campaign Manager, Key Accounts – Townsquare Ignite *This is a remote position that requires you to work closely and collaboratively with a team.* About Townsquare Ignite: Founded in 2010, Townsquare Ignite produc…
Skills: Digital Advertising, Programmatic Advertising, SEM, Social Media Marketing, Client Relationship Management
Dallas, Texas, United States · On-site
$19/hr–$21/hr
Description At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served bus…
Skills: Equipment Maintenance, Preventive Maintenance, Equipment Installation, Customer Instruction, Inventory Management
Dallas, Texas, United States · On-site
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deli…
Skills: Customer Service, Office Management, Hospitality, Operations, Zendesk
Dallas, Texas, United States · On-site
$80k–$120k/yr
Description Academy Access Solutions is seeking an Operations Manager to help lead our Overhead Door and Dock service line. This is a growing area of our business focused on overhead door and dock leveler inspections, re…
Skills: Operations Management, Service Management, People Leadership, Technical Trade Knowledge, KPI Monitoring
Dallas, Texas, United States · On-site
Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of …
Skills: Table Maintenance, Customer Service, Communication, Interpersonal Skills, Sanitation Standards
Dallas, Texas, United States · On-site
Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of …
Skills: Mixology, Customer Service, Wine Knowledge, Inventory Management, Cash Handling
Dallas, Texas, United States · On-site
Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of …
Skills: Customer Service, Teamwork, Communication, Problem Solving, Inventory Management
Dallas, Texas, United States · On-site
Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of …
Skills: Guest Relations, Customer Service, Floor Management, Multitasking, Communication
Dallas, Texas, United States · On-site
Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of …
Skills: Craft Cocktails, Customer Service, Inventory Management, Wine Knowledge, Mixology
Dallas, Texas, United States · On-site
$54k–$81k/yr
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi…
Skills: Retail Management, P&L Analysis, Team Leadership, Staffing, Interviewing
Dallas, Texas, United States · On-site
Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of …
Skills: Customer Service, Food and Beverage Service, Wine Knowledge, Cocktail Preparation, Cash Handling
Dallas, Texas, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Rent Collection, Customer Service, Lead Management, Fair Housing Compliance
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The Senior Workforce Analyst monitors inbound and outbound call traffic to optimize resource utilization across sales and story sites. Key duties include real-time monitoring, scheduling, ACD configuration, and preparing performance reports.
Candidates need 2-4 years of related experience and a high school diploma, though a bachelor's degree is preferred. Proficiency in Workforce Management software and the ability to work a flexible schedule including Saturdays are required.
Description
Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for headquartered in Dallas, Texas, we partner with colleges, high schools, and service organizations to engage their alumni and members. We receive calls from alumni/members to capture their personal stories for the Oral History Projects, collect data to update directories and sell published books along with alumni merchandise. Join us and work with people who like to have fun and celebrate our unique culture!
The Senior Workforce Analyst monitors the daily volume of inbound and outbound call traffic to achieve the optimal utilization and balance of resources across PCI’s Inside Sales and StoryCause sites. Key responsibilities will include real-time monitoring, attendance and scheduling functions, configuration of ACD, and preparation of daily, weekly, and monthly reports, for Inside Sales and StoryCause.
Requirements
#ZR
We drive engagement. We accelerate contributions.
One of the most stable and well-established companies in the Metroplex, PCI is proud to be voted the #1 Midsize Place to Work for 2015 in both The Dallas Morning News and Texas Monthly! For more than 30 years, Publishing Concepts (PCI) has published alumni directories for top-tier colleges and universities, including Harvard, Princeton, and Texas A&M. At PCI, we are passionate about helping our college, university, and association clients engage their alumni and membership and raise money so that they can fulfill their mission of educating our nation’s future leaders. We partner with our clients to collect massive amounts of data from their alumni / membership, publish alumni and membership directories, create and manage dynamic online communities, and implement innovative fundraising programs. PCI utilizes technology, expertise, best practices, and proven products and services to help colleges, universities, independent schools, fraternities, sororities, and associations of all types drive engagement and maximize contributions. PCI's culture is based on exceptional company values: People, Excellence, Integrity, Profitability, Service, Change, and FUN!
Offices: 4835 LBJ Fwy, Dallas, TX 75244, US
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