Front Desk Supervisor, Full Time- Hotel Mockingbird
Dallas, Texas, United States · On-site
Mid level
Why Work at Hotel Mockingbird? At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas’ Park Cities neighborhood. With thoughtfully layered design, a vibrant social en…
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Skills: Retail operations, Customer service, Sales, Inventory management, Communication
Omni Dallas Hotel Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Pow…
Omni Dallas Hotel Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Pow…
shift supervisor - Store# 77842, LIVE OAK & N PEAK
Dallas, Texas, United States · On-site
$19/hr–$21/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team coordination, Cash handling, Food preparation
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Communication, Interpersonal skills, Teamwork, Relationship building
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team coordination, Cash handling, Food preparation
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Communication
Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million ou…
Skills: Call center management, Team leadership, Performance coaching, Customer service, Conflict resolution
Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million ou…
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shift supervisor - Store# 82527, FORT WORTH & HAMPTON
Dallas, Texas, United States · On-site
$19/hr–$21/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team management, Cash handling, Food preparation
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
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Dallas, Texas, United States · On-site
$18/hr–$20/hr
Mid level
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Skills: Customer Service, Hospitality, Menu Knowledge, Order Taking, Payment Processing
Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passi…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
The Front Desk Supervisor is responsible for managing daily front office operations, ensuring high-quality guest service, and supervising front desk staff. They also handle guest check-ins, resolve service issues, and maintain accurate accounting and security protocols.
Requirements
Candidates must have previous front desk and customer service experience, along with strong communication and supervisory skills. Proficiency in computer systems and basic accounting, as well as the ability to work in a fast-paced environment, is required.
Full job description
Why Work at Hotel Mockingbird?
At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas’ Park Cities neighborhood. With thoughtfully layered design, a vibrant social energy, and dynamic dining and bar experiences, Hotel Mockingbird is a place where stories unfold and connections take flight. From chef-driven menus to lively, inviting bar spaces, our food and beverage offerings are as memorable as our guest experiences. Our Curators thrive in an engaging, people-first environment, creating personalized moments and unforgettable stays every day.
DEPARTMENT: Front Office REPORTS TO: Front Office Manager; Director of Front Office
STATUS: Non-Exempt
RESPONSIBILITIES:
Must have a true desire to satisfy the needs and desires of our guests and others in a fast- paced environment. Perform all duties toward the goal of maximizing guest service.
Greeting all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be alert for guests or visitors that appear to have questions or need aid and be ready to always assist them.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
Help train and develop the Front Desk Agents’ knowledge and skills.
Work with management in providing constructive feedback to staff and complying with company policies and procedures.
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response to restore guest satisfaction.
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
Responsible for proper key control and other security measures.
Participate in safety/security training and maintain knowledge of all safety procedures.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Report to work wearing the required uniform and meeting professional grooming standards.
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Strong customer-relation skills with a total commitment to guest satisfaction.
Ability to supervise the front desk staff
Professional appearance and mannerism.
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
We passionately create Unmatched Moments for guests and locals.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Grapevine, Texas
LinkedIn followers
20,339
For nearly 40 years, Coury Hospitality has been shaping places with purpose. We curate Unmatched Moments across distinctive hotels, restaurants, and bars by blending thoughtful design, intuitive service, and an unwavering attention to detail.
With deep expertise in the design, development, and operation of boutique hospitality experiences, we bring visions to life and create environments that invite connection, celebration, and return visits. When it comes to crafting memorable settings and meaningful experiences, Coury Hospitality delivers every time.
Offices: 1785 SH-26 W, Suite 150, Grapevine, Texas 76051, US
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