Dallas, Texas, United States · Remote OK
Global Program Manager The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportuni…
Skills: Account Management, Program Governance, KPI Analysis, Stakeholder Management, Strategic Planning
Dallas, Texas, United States · Hybrid
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Dallas, Texas, United States · Hybrid
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Skills: Customer Service, Order Entry, Price Negotiation, Relationship Building, Inventory Management
Dallas, Texas, United States · On-site
$20/hr–$22/hr
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Dallas, Texas, United States · On-site
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Skills: Supply Chain Integration, Logistics Network, Warehouse Best Practices, Microsoft Word, Microsoft Excel
Dallas, Texas, United States · On-site
$13/hr–$18/hr
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Skills: Verbal communication, Written communication, Decision making, Initiative, Time management
Dallas, Texas, United States · On-site
$18/hr–$27/hr
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
$13/hr–$18/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Verbal communication, Written communication, Decision making, Initiative, Time management
Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Leasing, Property Management, Sales, Marketing, Customer Service
Dallas, Texas, United States · On-site
$13/hr–$13/hr
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Skills: Customer Service, Communication, Organization, Attention To Detail, Multi-tasking
Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
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Dallas, Texas, United States · On-site
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors …
Skills: Municipal Compliance, Code Enforcement, Property Management, Microsoft Office, Project Management
Dallas, Texas, United States · On-site
$70k–$80k/yr
General Manager National Corporate Housing | Home, Wherever You Are National Corporate Housing is seeking an experienced General Manager to lead and oversee the day-to-day sales and operations of one of our local offices…
Skills: Financial Performance Management, Team Development, Strategic Execution, Business Development, P&L Management
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The Global Program Manager is responsible for the overall health, governance, and growth of specific qualified accounts. This includes leading account planning, managing business reviews, and collaborating with sales to identify growth opportunities.
Candidates need at least 3 years of experience in customer relationship management and the logistics/supply chain industry, plus 2 years in sales or account management. Proficiency in MS Office and strong communication and project management skills are required.
Global Program Manager
The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and the associated methods to achieve those objectives. The GPM will also align with the customer around KPIs and metrics as a method to measure program and make necessary program changes when needed. Successful execution of a customer program will be measured using specific KPIs and their associated targets, avoiding revenue churn, and support overall account growth by working with their sales counterpart building a business case for program augmentation. The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for monthly business reviews and collaborate on quarterly business reviews for each assigned customer in their portfolio.
Core Skills Required
The GPM must be able to verbally and non-verbally communicate with both operational (tactical) and strategic customer stakeholders to understand customer requirements, escalations, and objectives and contractual obligations.
The GPM must be able to organize and balance tactical escalations with planned and strategy account activity. The GPM should follow up on assigned tasks where not accountable but need to be informed.
The GPM will utilize KPIs and metrics to evaluate customer health and monitor operational activity. Often KPIs also indicate opportunities for program improvement and the successful GPM will be skilled at using data to identify opportunities for program improvement. Additionally, the GPM will be able to demonstrate the value Trax creates across all products and services that the Customer has already purchased, including demonstrating positive ROI.
The GPM is account for overall program governance. This requires a solid understanding of contractual obligations as well as a solid understand of Trax’s standard solution specification (products and services), and have the ability to align with customer to avoid custom or bespoke processes. As these processes are defined in a customer playbook or SOP, supporting the management and ongoing alignment to ensure consistent delivery is paramount.
Responsibilities
Minimum Qualifications
Global leader in Spend & Compliance Management, empowering globally complex supply chains to achieve resilience.
Trax: Transforming Global Supply Chain Spend and Compliance Trax offers the world's leading AI-powered supply chain spend management and compliance solutions. Combining unparalleled data expertise, localized support, and innovative technology, we empower global enterprises to drive strategic value from their transportation and logistics investments. With a presence in all major markets and a 25+ year data asset, Trax delivers: -Global Reach: High-touch customer support and data management across all transportation modes worldwide -AI-Powered Insights: The first and only AI-driven spend management solution for the global enterprise, including AI-powered anomaly detection and exception handling -Data-Driven Optimization: Our robust data foundation, built on over two decades of invoice and compliance history, fuels advanced analytics to maximize savings -Proven ROI: On average, Trax customers achieve 5-7% annual savings on their total transportation spend Visit www.traxtech.com to see how Trax can transform your supply chain performance.
Offices: 909 Lake Carolyn Pkwy, 230, Irving, Texas 75039, US · 4130 Cahuenga Blvd, Suite 225, Universal City, CA 91602, US · 34th Street, Corner Lane A, Panorama Building Unit 1702, 17th Floor, Bonifacio Global City, Taguig Metro Manila 1634, PH · No. 2003 Shennan Avenue, Huarong Tower, Futian District, Shenzhen 2003, CN · Siriusdreef 45, Hoofddorp, Netherlands 2132 WT, NL
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