Dallas, Texas, United States · On-site
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Lead Project / Program Manager (Customer Care Operations Support | Data & Analytics) Overview We’re looking for a Lead Project / Program Manager to drive transformation across our Customer Care Operations Support organiz…
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Skills: Leadership, Communication, Customer Service, Organizational Skills, Problem Solving
Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · Hybrid
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
Job Overview: Vending Technician - Dallas About the Role: The Vending Technician is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and or/fountain equipment Refurbish new and…
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Dallas, Texas, United States · On-site
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Skills: Customer Service, Communication Skills, Scheduling, Front Desk Operations, Organization
Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Skills: Alarm Monitoring, Dispatching, Emergency Response, Customer Service, Technical Support
Dallas, Texas, United States · On-site
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Skills: Ticket Sales, Outbound Calling, Customer Service, CRM Software, Presentation Skills
Dallas, Texas, United States • On-site
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Drive transformation across Customer Care Operations by leading complex, cross-functional programs from concept to execution. Translate data insights into scalable strategies and roadmaps to improve customer experience and operational efficiency.
Requires a bachelor's degree and at least 5 years of experience in program management, operations, or analytics-driven roles. Proven success in leading large-scale initiatives within e-commerce or B2C environments is highly desirable.
Lead Project / Program Manager
(Customer Care Operations Support | Data & Analytics)
Overview
We’re looking for a Lead Project / Program Manager to drive transformation across our Customer Care Operations Support organization. This is not a traditional PM role. You’ll operate at the intersection of data, business intelligence, and execution—partnering across Operations, Product, Data, and Technology to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action—this role is built for you.
What You’ll Do
Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
Lead Cross-Functional Execution
Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
Optimize Customer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
Manage Risk & Solve Problems
Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.
Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.
Influence Without Authority
Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.
Top Must-Have Experience
Proven success leading large-scale, cross-functional programs with measurable business impact
Strong ability to translate strategy into execution (roadmaps, prioritization, delivery)
Experience working in data-driven environments (analytics, BI, operations, or CX)
Exceptional stakeholder management and communication skills
Demonstrated ownership of end-to-end delivery (risk, dependencies, governance, execution)
Ability to operate in ambiguous, fast-paced environments and drive clarity
Preferred Background
Experience supporting Customer Care, Operations, or Customer Experience organizations
Exposure to business intelligence, analytics, or automation initiatives
Familiarity with Agile, Waterfall, or hybrid delivery models
Track record of influencing senior leadership and cross-functional teams
Why This Role Stands Out
High-visibility role with direct impact on customer experience and operational performance
Opportunity to lead transformation initiatives at scale
Work at the intersection of data, strategy, and execution
Partner with senior leaders across the business
Minimum Qualifications
Bachelor’s degree (or equivalent experience)
~5+ years of experience in project/program management, operations, or analytics-driven roles
Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
Certifications (PMP, Agile, etc.) a plus
Bottom Line
If you’re a business-minded program leader who can connect data, strategy, and execution—and want to drive meaningful transformation—this is a high-impact opportunity.
Our Lead Project/Program Mgmt earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Joining our team comes with amazing perks and benefits:
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
We understand that our customers want an easier, less complicated life. We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. To learn more about joining AT&T, visit: http://www.att.jobs We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
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