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Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Coral Gables, Florida, United States · Remote Solely
Mid level
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Patient Access Representative 2 (On-Site) - UHealth Primary Care - North Miami
Coral Gables, Florida, United States · On-site
Mid level
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Skills: Patient registration, Insurance verification, Financial clearance, Data entry, Customer service
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Other, Full-time
high school
Medical, Dental, Tuition remission
Posted 12d ago
~40 hrs/week
Responsibilities
The incumbent manages high call volumes to schedule complex diagnostic exams and procedures while coordinating with physicians and technologists. They are responsible for verifying patient demographic and insurance information while ensuring compliance with medical scheduling protocols.
Requirements
Candidates must possess a High School Diploma or equivalent and at least 2 years of relevant experience. Proficiency in medical terminology and the ability to navigate multiple scheduling software applications are required.
Full job description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
UMHC - SCCC - Radiology has an exciting opportunity for a Patient Scheduler 2 position. The incumbent delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.
Schedules all types of complex exams with attention to detail.
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Obtains and verifies necessary demographic and insurance information.
Screens and verifies information for ensure accuracy when scheduling exams.
Ability to manage high call volumes to ensure best possible customer service by properly education the patient on exam preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary
CORE QUALIFICATIONS
High School Diploma or equivalent/relevant experience, certification or license
Refer to department description for applicable certification requirements
Minimum 2 years of relevant experience required
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Related keywords
Patient SchedulerRadiologyUHealthMedical TerminologyInsurance VerificationScheduling SoftwareDiagnostic ProceduresCustomer ServiceHealthcare AdministrationPatient CoordinationElectronic Medical RecordsClinical Support
How many Customer Service & Support jobs are open in Coral Gables, FL right now?
There are currently 550 open customer service & support positions in Coral Gables, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Coral Gables, FL?
Companies currently hiring include University of Miami Health System-Uhealth, University of Miami Health System, Saks Fifth Avenue, Biltmore Hotel, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Coral Gables, FL?
Yes — 54 of the 550 open customer service & support positions offer remote or hybrid work (20 remote, 34 hybrid).
How do I apply for Customer Service & Support jobs in Coral Gables, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.